SUMMARY OF QUALIFICATIONS

• Earned PMP certification from the Project Management Institute PMI . UCSC Extension Project and Program Management Certificate. ITIL version 3 Foundation Certification.
• Successfully lead and collaborate with cross functional teams in dynamic startups and enterprises to turn out quality products within deadlines. Meet or exceed stakeholder expectations.
• Motivate teams to continuously improve processes by applying tools, techniques and training.
• Encourage optimal User experience using SDLC/PDLC to drive internal and external application releases from initiation, requirements gathering through development and verification to operations deployment and support.
• Familiar with large scale, multi-national enterprise operations infrastructure, website backend migrations, frontend SaaS applications and data center management.

Project Manager

Confidential

• Ensured over 1 million per year cost savings by driving public key infrastructure PKI , certificate authority CA , encryption web service product launch to general availability
• Worked closely with information security, datacenter operations and governance teams to coordinate interconnected high visibility IT projects impacting thousands of internal external Users
• Collaborated on project activities with cross functional business and technology teams: forensics, IS T Web, MacOS, iOS, identity management, networking, analytics, legal, emerging technologies
• Demonstrated self-motivation, proactive and creative critical thinking capabilities within constantly changing circumstances
• Technical Project Manager/Business Analyst At Cisco,Confidential
• Guided multiple cloud services product definition and proof of concept planning with global customers and partners under the Social Solutions Platforms Group SSPG .
• Successful requirements analysis, documentation, project planning and deliverable tracking
• Created PRDs project requirement documents for cloud based technologies and cloud services

Senior Project Manager At Visa

Confidential

• Guided cross-functional groups to design, build, test, deploy, handover to production support and close multiple CRM and SaaS projects with budgets totaling over 1 million.
• Estimated, planned, tracked, forecasted interdependent separate project resources and finances.
• Maintained and enhanced CRM and Sales Support environments by synchronizing business stakeholders, technology subject matter experts and outside Vendors: defined scopes, managed risks, approved deliverables.
• Produced and coordinated contracts and documentation such as Statements of Work, Master Service Agreements, Non-Disclosure Agreements, Integration Security Assessments, Change Requests, Change Orders and Project Charters.
• Senior Project Manager At Ebay, Confidential
• Organized over 180 frontend Pool migrations between three data centers with system administrators and DBAs as part of a larger effort to save over 24 million dollars a year in operating expenses.
• Applied analytical and problem solving skills to negotiate with engineering, product management, senior management and operations functional groups to complete latency testing disaster redundancy for over 80 software application Pools.
• Managed global cross functional teams and crucial initiatives to enhance the infrastructure and availability of the online eBay marketplace features such as billing system data center migration.

Ness Technologies contactor

Program Manager

Confidential

• Organized global Connected Life Sites team by improving integration of schedules, resources and plans for various sized web-based projects to support Yahoo Mobile and TV products.
• Coordinated cross-functional groups product managers, engineers, writers, designers, legal, marketing, PR and executive management and other business units across geographic regions to develop Creative Briefs and manage deliverables in ever-changing market conditions.
• Fine tuned end to end release process enabling co-workers to interact more smoothly.
• User Experience Design Project Manager Confidential
• Refined and applied processes to holistically manage competing business strategies and project portfolios for Merchant Services business units use of PayPal ecommerce platform, PaaS.
• Managed UED milestones, deliverables, communications and risks supporting both PDLC and Agile software development methodologies to ship high quality products.
• Calculated resource utilization and metrics for multiple, simultaneous complex projects as needed by compiling information related to work capacity, scope and project changes for PMO tracking.

Business Analyst/Project Manager

Confidential

• Joined forces with outside vendor, Thomson-Prometric, and internal developer marketing, information security and other team members to launch first version of the PayPal Developer Certification Portal, a new Developer exam and interactive Customer website.
• Led internal cross functional teams to layout Risk Management plans Statements of Work SOWs for Merchant Service and Partner integrations to the PayPal platform.

IT Project Manager

Confidential

• Improved supportability and maintainability of infrastructure framework applications by updating Java Provisioning agent versions.
• Created and maintained PMO stage gates Framework Infrastructure governance materials: Project Control Documents PCD , review board presentations, project plans, multi-phase project roadmaps.
• Anticipated software on demand, SaaS, Client Services, projects issues with other Project Managers in a matrix environment to avoid integration problems.
• Focused on maintenance and integration of IT software Client Services applications, infrastructure tools and related systems to avoid unexpected downtime.

Business Analyst

Confidential

• Encouraged a consistent Customer experience for PayPal ecommerce platform, PaaS, integration engagement, by producing major milestones, tasks, decisions, dependencies documentation.
• Established risk register, communication plans and use case materials to support all integration project participants. Used sandbox environment to confirm correctness of document contents.
• Managed Large Merchant Services reference content, including web forms to Salesforce.com integration requirements document, on department Wiki site.

Measures Program Manager

Confidential

• Prepared presentations and reports, plus tracked tasks in preparation for simultaneous launch of 13 language employee survey: over 30,000 employees dispersed to offices in 100 countries.
• Wrote training materials and guidelines for the HR Strategy and Planning Department employee sensing and diagnostics program office.
• Handled company intranet websites design and content creation as well as communication updates regarding employee survey and other HR activities.

Project Manager

Confidential

• Regulated continued product engineering CPE patch release schedules for customized CMS.
• Generated operations statistics, metrics and tracked status of CMS bugs service requests SRs to ensure health of production system remained within acceptable range and to add predictability to new features and fixes Time-To-Market.
• Spearheaded software releases with QA, business units, GO-AS, development, IT, PMO, requirements, FPE functional leads.
• Identified, validated and ensured processes followed by development and support teams in US, Mexico, India and Italy.

Project Manager

Confidential

• Facilitated web server implementation into worldwide wireless Java Customer data centers by supervising and tracking solutions engineers, system integrator partners and Customers.
• Partnered with engineering, QA, UI, SCM-Release, sales, business development and marketing to define, manage and integrate client, server and applications product development.
• Collaborated with field sales professional services team to develop Customer proposals and requirement request, RFPs/RFIs responses. Process workflow diagrams eased team interaction.
• Created a company intranet for Pixo, Inc., managed vendors and an internal team for product launches on external corporate website.

Project Manager Marketing Products

Confidential

• Defined the scope, designed beta program for PlanetID, a personal information data repository product. Encouraged more than 1,000 Users to sign up and validate features.
• Researched feasibility and created MRD for new product features. Designed and distributed marketing collateral and documentation.

Applications Analyst

Confidential

• Provided technical support for online direct e-mail marketing software on demand, SaaS, using e-mail, phone calls, instant messenger and face-to-face meetings.
• Tracked Customer bugs and product enhancement requests with marketing, operations and engineering through to resolution.
• Defined and implemented continuous process improvements in the Customer Advocacy department.

Client Product Specialist

Confidential

• Developed and implemented beta program for multiple Netscape browser products.
• Resolved enterprise Customers, ISVs, ISPs and Consumer bugs and product enhancement requests
• Led 3rd party vendors, QA and development engineers to ship RTM products in timely manner.
• Created and deployed browser use surveys and focus groups to generate future products features.