SUMMARY

Results-driven professional with project management and process improvement experience in various corporate environments. Skilled in developing and executing strategic initiatives, managing complex business functions, and evaluating impact and performance accountability. Persuasive communicator with extensive negotiations, constituent relations background and client facing skills.

CORE AREAS OF EXPERTISE

• Project Management Strategic Planning Process Improvement Negotiation Creative Problem Solving
• Quality Improvement Organizational Development Cross Functional Teams Management
• Formal project management methodology knowledge. Experience with iterative, agile, SCRUM, SDLC
• Experience working with cross-functional teams/ matrix management
• Knowledge of managing remote teams/ projects
• Exceptional communication, negotiation, influencing and persuasion skills
• Ability to multi-task and prioritize in a challenging, fast-paced, dynamic environment
• Implementations of business and IT application
• Stakeholder management skills, including ability to engage with, manage and influence internal/external stakeholders or other partners

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

• Project Portfolio:
• SaaS models research/ selection/ acquisition/ implementation/ transition to product
• Design and development of audit business tool
• Relevancy search revamp
• Implementation of SharePoint based programs/countries
• Development/ architecture of databases
• Collaboration sites design and execution
• Portal enhancements
• Page designs and implementation
• Product audit and decommission
• Project Management:
• Manage implementation of transition from the in-house PMO tool to the cloud vendor including governance, training and transition to product - 1.5M year/ 5 years initiative
• Work on several mid/ large- scale projects that cross multiple functional areas simultaneously
• Actively manage and control project scope following AGILE methodologies
• Develop and maintain strong customer relationships at project and executive levels. Daily interaction with the Partners and senior management
• Provide weekly project reporting to the executive team - project status, risks, issues and mitigation plans
• Conduct project meetings and is responsible for project tracking and analysis
• Coordinate all phases of project lifecycle including transition to operations
• Manage and maintain detailed project schedules and drive project tasks
• Interface with business owners to understand their needs
• Manage project documentation: plan, decisions, change/ issue log, SharePoint site, reports etc
• Track problems, their resolutions, lessons learned and best practices
• Ensure projects meet success criteria: time, budget, quality. Provide assistance and guidance to the project team.
• Process Improvement:
• Successfully researched and implemented software to streamline reporting/ PM processes
• Lead audit of an existing department documentations/ GAP analysis/ implementation of improvements
• PMO office governance/ process enhancement
• Ensure adherence to best practice project management methodologies and quality standards
• Identify opportunities to improve process and performance

Confidential

Project Manager / Coordinator, PMO

• Project Portfolio:
• Standardization of Operations reporting, system integration, dashboard development
• Client database warehouse transition
• Manage PMO portfolio, implemented PMO SharePoint site
• Software implementation create an ability to process member information . Data merge from various vendors. Eligibility automation
• SharePoint Sites implementation
• Claims file process transition from one client vendor to another
• System enhancement. Automation of eligibility process
• R D projects
• Field Base case management Implementation
• Product Development
• Project Management:
• Successfully managed multiple projects and teams with up to 2M budget
• Directly supervised 92 contract resources including vendor management/ invoicing/ issue resolution
• Managed portfolio for the appointed client
• Led various phases of projects utilizing SCRUM methodologies from initiation and planning through successful implementation in a cross-functional environment
• Accountable for implementation and compliance of key milestones and contract deliverables
• Managed project teams IT Business with resources in multiple locations, onshore and offshore, including external vendors and consultants
• Proactively managed project scope, schedule, cost, quality, and risk to mitigate project impact
• Interacted with customers at executive levels internal and external
• Identified and planned for key risks, issues and dependencies internal and external
• Managed all JIRA items for the assigned projects
• Led project meetings, followed up on action items, tasks/deadlines and milestones monitoring for all project resources
• Documentation management: project plan, meeting notes, change/issue logs on SharePoint site, etc.
• Product Management:
• Led several R D and system integration product development initiatives through the lifecycle from conception to launch to post release evaluation
• Managed the integration of vendor tasks, track and review vendor deliverables in line with SLAs
• Managed product line communications with the different parts of the organization
• Process Improvement:
• Led standardization of PMO department by creating and implementing various procedures, forms and reports
• Analyzed current department practices and identified areas of improvement utilizing project methodologies
• Directed numerous improvement efforts
• Drove product standardization utilizing end-user experience and balancing business needs and technological capabilities