SUMMARY

• Driven professional with exceptional leadership and project management skills.
• Proven ability to effectively plan, coordinate, and meet deadlines of multiple projects.
• Goal orientated, customer focused, and committed to executing first - class solutions on time and within budget.
• Demonstrated success in streamlining existing operations and upgrading procedures.
• Comprehensive experience in risk management, quality assurance, and implementing effective solutions for process reengineering.
• Team player with the ability to work with and motivate others to achieve a common goal.

PROFESSIONAL EXPERIENCE

Confidential, Princeton, NJ

Project Manager/Program Manager

Responsibilities:

• Designed, managed, and operationalized the process of receiving sales production data into a centralized Enterprise Sales Compensation System
• Streamlined gathering and auditing data, and generating management reports leveraging ETL (Extract, Transform, Load) processes and Microsoft Access
• Accountable for data accuracy of the reports produced from the Enterprise Sales Compensation System, reflecting $11B in revenue
• Oversaw the development of sales capacity and productivity KPIs aimed at driving sales growth, which were delivered to leadership via online data visualizations (Sales Executive Dashboards)
• Managed the integration of Anaplan, Power BI, and Salesforce to replace spreadsheets as the primary reporting tool to improve operating efficiency and reporting accuracy
• Worked with Data Programmers to develop in-house SQL Server databases for sales performance reporting

Confidential, Jersey City, NJ

Senior Project Manager

Responsibilities:

• Oversaw Confidential Insight division $2m technology transition to a new vendor sourced survey creation platform
• Responsible for managing external vendor relationships and negotiating project service level agreements (SLA)
• Managed project scope, activities, deliverables, risks, communication, quality, change control, cost, resources, and changing priorities to ensure successful completion of projects on time, on budget, and on-value
• Translation of business requirements into functional and technical specification documents
• Tracked actual versus forecasted outcomes and controlled deviations from the plan
• Ensured quality assurance processes and protocols were adhered to
• Managed global project teams via daily status updates to ensure milestones were achieved within agreed timelines
• Experienced in a variety of project management methodologies including Waterfall, Agile, SCRUM and CPM
• Acted as a first point of contact for Executive level management queries and information requests

Confidential

Services Manager

Responsibilities:

• Achieved 25% improvement in systems data accuracy though methodical data integrity checks, data cleansing, and verification processes
• Improved staff performance by streamlining processes and removing obsolete or duplicated administrational tasks
• Served as Confidential Berkshire lead and key point of contact for external Program Managers and communications infrastructure supplier, British Telecomm (BT)
• MS Project Server 2007/10 used in status update meetings to review project tasks, project team members, resources and risks during migration to the new IT system
• Other day to day duties included managing IT systems, identifying and reporting faults, meeting Doctors and other stakeholders.
• Delivered successful migration to the new IT system
• Led a team of 15 people with duties which included motivating staff to deliver results, managing KPI appraisals, staff recruitment, signing off timesheets and annual leave requests

Project Manager

Confidential

Responsibilities:

• Delivered 20% saving against forecasted budget by standardizing research methods, merging administrational tasks and reallocating resources where required
• Streamlined project approach resulted in savings of $160,000 across 3 PCTs as project lead for the delivery of the Pharmaceutical Needs Assessment (PNA)
• Conducted quality assurance and control activities to ensure desired results per project specification
• Effectively communicated to key stakeholders by leading strategic planning meetings, and providing training on new regulatory requirements and procedures
• MS Project 2007/10 utilized to develop project schedules, assign resources to tasks, track milestones, manage budgets, and analyze workloads of staff members involved in research activities for projects
• Successfully ensured that PCTs were compliant with government regulations for Pharmaceutical Contracts

Confidential

Account Executive

Responsibilities:

• Consistently exceeded sales and customer retention targets
• Effectively used corporate discounts and incentives to drive sales while delivering profits
• Led monthly status meetings, delivered regular and ad hoc reports, conducted planning account strategies, budgeting, uptake analysis, and benchmarking
• Regularly liaised with clients to resolve any outstanding account issues

Confidential

Responsibilities:

• Delivered year on year revenue growth for key journal publication, Applied Economics
• Implemented a new manuscript tracking system and process flow for the production of journals, enabling a 30% reduction in pre publication operations time
• Produced electronic and printed issues under tight deadlines by overseeing and maintaining schedules, workflows, budgeting, proof reading, coordination of marketing administrators, and printers

Confidential

Project Manager

Responsibilities:

• Successfully implemented a new PABX telephony system in the BA Istanbul town office, which included features such as call queuing, voicemail, caller id, and multiple user extensions. Delivering annual savings of $100,000
• Negotiated best price with large suppliers such as BT, Meridian, Nortel, and Ericcson resulting in improved project ROI
• Led project to remove redundant BA telephony systems across major UK airports, which resulted in $250,000 savings for Confidential
• Developed sound knowledge of project management tools, including project scope designs, project planning and budgetary planning, which enabled projects to be delivered on time and within budget