SUMMARY

An achievement oriented Enterprise Program/Project Manager, who brings over 15 years of experience managing global IT strategic and tactical initiatives. Has the ability to assess situations quickly, understand requirements and the technology and lead project teams toward successful delivery and execution using a combination of traditional project methodologies and agile concepts to successfully exceed stakeholder expectations.

EXPERIENCE

Confidential

Strategic Initiatives Program Manager

• Provides leadership, organization and coordination to support eBay Enterprise's Strategic Initiatives Portfolio, encompassing program planning, governance, and project management.
• Single accountable person responsible for defining, planning, orchestrating and delivering strategic initiatives as defined by the Initiative Owner.
• Ensures all projects administered adhere to the best practices and standard approaches for program and project management.
• Directly manages all aspects of the program/projects lifecycle and works with matrix partners to oversee all phases of the projects.
• Rigorously manages scope to ensure commitments are achieved within agree-on time, cost and quality parameters.
• Performs detailed risk analysis and planning continually drives to reduce risk exposure.
• Validates financial forecasts and provides ongoing reconciliation of resources and other related project expenditures.
• Chairs core project team s , stakeholder, executive sponsorship meetings to review progress

Confidential

Call Center Relationship/Project Manager

• Single point of contact responsible for complete life-cycle project management across 3 organizations and 2 vendors.
• On day 2 of engagement, utilized traditional project management methodology to create project plan scope, requirements, timeline, risk and issue register, reporting, root cause analysis, lessons-learned to facilitate overall management of Call Center transition technology, business practices, management and staffing from IA to PA supporting over 900 Benefits administration clients. 4 phases/sprints completed in 5 months.
• Lead agile/scrum stand up meeting to provide assistance in management of project deliverables and facilitate adaptation to changing requirements, remove impediments to success, and allow for greater communication.
• Created and Maintained Stop Light Dashboard Reporting for Senior Management C, D and VP level for formal and informal briefings, project meetings, both verbally and written.
• Relationship management between parent company, Marsh McLennan and Trion, business and technology management and resources.
• Lead and manage RFI process for new Unified Communications Platform to support business and call center including 4 remote sites.

Confidential

Sr. IT Project Manager

• Successfully managed strategic initiative to replace all print devices individual and network inclusive of RFI, product selection and vendor assessment, cost benefit analysis, contract and SLA review, implementation and deployment of 197 Canon MFP's across enterprise 3 campus and multiple individual locations . Build of server environment and application testing of uniFLOW user authentication software and security to comply with HIPAA requirements utilizing both traditional project methodology and agile/scrum for daily deployment management.
• Implement CoCentrix Coordinated Care Platform for Behavioral Health towards integration with Enterprise Medical/Health Record. Software development and configuration initiative for multiple lines of business . Functionality implementation was completed using agile/scrum sprints with intervals of 2 weeks.
• Oversees overall program / project strategy including the planning, execution, and implementation of technology-based operational / clinical initiatives. Lead/participate in project debriefings to analyze lessons learned and project recommendations for improvement. Organize the transfer of Care, custody and control of the enterprise project suite to sponsor, steak holders and support areas upon completion.
• Utilizes agile scrum , waterfall and SDLC methodologies and knowledge to select and implement program/ project with appropriate methodology.
• Plan and prioritize sub-projects to meet the overall program goals and objectives. Assigns tasks to project managers and provide active coaching in Elwyn project management practice and approach. Reviews status reports of Project Managers and Senior Managers and addresses issues as appropriate.

Confidential

Adjunct Professor Computer Science

Management of the learning environment and delivering class instruction through the development of instructional plans to meet course competencies in the area of Computer Sciences. Mentored and guided new hire professors in educational management and college policy and systems

Confidential

Technology Specialist

Utilizing traditional project management methodologies managed, upgraded, and supported entire school technology inclusive of network and server security and operating systems for 225 students, 40 faculty and more than 100 PCs, netbooks, and SmartBoards. Set up, installation and support of secured email blast and phone blast systems for emergency notifications, and all application support including MS Office and Cloud Based applications

Confidential

Information Technology / Enterprise Program Manager

• Built the Project Portfolio Management Office utilizing PMI PMBOK guidelines/methodologies for all Infrastructure projects associated with Open/Move/Close of remote branch offices. Telecommunications, Voice and Data, Software. Project Management process, documents, and governance. Increased efficiency by 30 , 3 programs, 98 simultaneous projects, 5 direct report project managers, matrix staff of 25
• Management of full replacement of network hardware for Ditech.com organization with minimal downtime
• Deployment of Pointsec computer and laptop encryption software to protect against identity theft to organization over 10,000 machines . Communication and implementation to all levels of organization
• Management of Clarity Workbench training rollout to organization. Creation and distribution of training materials and design of work process flows
• Hardware and software upgrade for Enterprise Data Access Platform Business Objects and Cognos
• Hardware and software upgrade for Mortgage Origination transaction process system, inclusive of third party interfaces
• Management of 250 seat Call Center build inclusive of construction, telecommunications voice and data , call routing, call recording and sales force automation systems
• Management of internal and external vendor matrix staff, including business analysts, programmers, testers, and implementation team largest team size 50 people for Salesforce CRM, Davox and call recording implementations
• Telecommunications Manager Manage all aspects of telecommunications for organization. Direct report team of 25 engineers and analysts

Confidential

Project Manager/Account Database Manager

Manage New Client Projects for onboarding/creation of Database Marketing systems

Confidential

Project Manager/Account Manager

Manage Publishing/Print projects for Simon Schuster, LexisNexis Matthew Bender, Prentice Hall