SUMMARY

• Ability to function as a Scrum master and Business Analyst in a project.
• Facilitate development team during daily scrum standup.
• Update task hours of scrum team on rally in the course of impediment arising.
• Coach product owner on how regression and unit testing are conducted.
• Support Product owner in prioritizing backlog for each sprint, addressing issues that might delay a release.
• Ensure scrum framework is adhered to when conducting Sprint Planning, Daily Standups, and a Demo to stakeholders.
• Ability to influence scrum teams decision with agile practices such as Planning poker, order methods and shirt size techniques.
• Work collaboratively with development team to ensure required testing for software is conducted during release management process.
• Guide scrum team in in making accurate decisions when creating the sprint backlog by initiating decision games such as PlanIT Poker and Fibonacci sequence.
• Gathered business requirement from both internal and external clients via virtual interview session or face to face meetings.
• Created UI mockups to mirror clients specified needs and relay to developers to create.
• Coordinated introductory meetings between clients, stakeholders and cross - functional team to have a finalized idea of project plan.
• Involved in user acceptance testing during for software deployment.
• Create test cases via excel to document successful and unsuccessful functionalities in software.
• Create user stories to assist team for ongoing sprints.
• Skilled at creating graphical reports such as KPI and Burn-down charts to track team members performance.
• Apply BABOK practice to identify needs and requirements of clients that is understood clearly by both technical and non-technical people.
• Experience creating process diagrams with Visio, wireframe with Balsamiq, and user stories in JIRA
• Worked in multiple organizations that have implemented Agile and Waterfall practices from initiation to deployment phase.
• Utilize MS Office 365 in sharing project status update with cross functional team and assigning task.
• Utilize JIRA in reviewing and resolving trouble tickets.
• Ability to manage multiple teams and projects located in different rejoins.
• Possess good communication and time management skills to relay project progress, dependencies, milestones and issues that arises to client stakeholders.
• Understand the full concept of SDLC phases from Analysis, Requirement gathering, Design, Develop, Test and Deploy
• Conduct weekly team review meeting of ongoing projects to identify what was done in the previous week, what might cause delays and ensure stake holders are updated with any recent changes to project task.

TECHNICAL SKILLS

Microsoft Office Suite: Exchange, Visio, Outlook, Excel, Project, SharePoint, Dynamics CRM, PowerPointWords, Access, SQL Server, and Teams.

Tools and techniques: Scrum, Kanban, Rally, UML, Vtiger CRM, Business process modeling, quantitative analysis, Regression testing, UAT, Wireframes, flowchart diagrams, Tableau, JIRA, Cisco Unified Workforce Optimization, Cisco Unified intelligence Center, SAP Fieldglass, People Fluent VMS, Cisco Unified Contact Center Express, Infor, and Salesforce CRM, Project management, SDLC, SIPOC Risk management, Requirement gathering, storyboardingWaterfall, Agile, Smart sheet, Functional/Non-functional requirements.

PROFESSIONAL EXPERIENCE

Confidential, San Antonio, TX

Scrum Master

Responsibilities:

• Assist Product Owners in documenting user stories that are rolled to sprints.
• Introduced scrum practices such as planning poker to the development team which helps on making decision in organizing the sprint backlog.
• Coached scrum team members on updating sprint report in Rally prior to daily standup meeting which gives them more transparency on current sprints.
• Facilitate agile ceremonies such as sprint planning, sprint reviews, daily standup, Sprint retrospectives, and other needed meetings to help the team deliver a functional products.
• Utilize tracking tools like Rally to inputting hours of ongoing sprint task to ensure team members are within their sprint goals.
• Coordinate Sprint review meeting with external stakeholder, managers and Dev team to document new PBIs to be added to future sprints.
• As an acting BA, I conducted UAT in multiple platform to ensure end user’s features in a software are still functional when new codes have been added.
• Recently assisted Confidential . in mapping out onboarding processes for over 1000 acquisitioned remote employees transitioning to our new Vendor Management tool.
• Ensured team members were in alignment with the products owner goals for accurate story estimation and help with detailed tasks creation.

Confidential

Scrum Master, San Antonio, TX

Responsibilities:

• Assisted company in applying agile methodology in deploying a virtual callback software that increased their service level goal by 38%
• Coach scrum team in adhering to their planned velocity by ensuring I resolve both internal and external impediments.
• Worked collaboratively with Product owner and development team to refine stories according to their priorities in advance of each sprint.
• Created use cases to ensure client requirement were appropriately captured and delivered to developers for execution.
• Ensure scrum development team conducts code review once a task in a sprint is completed in order for a shippable product.
• Lead retrospective meetings to ensure scrum team improves processes that were ineffective and refine sprint meeting methods of assigning hours to task.
• Liaise with Network Administrator, Engineers and Customer Support trainers in creating UAT documents.
• Conducted requirement gathering to assist Product owner in building product backlogs.
• Managed multiple implementation projects and provide update to both remote and internal stakeholders.
• Ran test cases in rally to ensure test success rate peaked to 70%.
• Monitored over 60 CSA's by ensuring the desired departmental KPI's and quarterly performance goals were

Confidential

Snr. Business Analyst, Houston, TX

Responsibilities:

• Coordinated schedule and planning for shipment of equipment with the aid of 3PL software.
• Conducted requirement gathering for acquisition of potential vendors.
• Utilized Salesforce CRM in internal and external procurement requisition.
• Utilized MS SQL for exporting data to document statistical reports of clients.
• Incorporated Power BI in creating graphical reports to display employee’s KPI for department managers.

Confidential

Scrum Master/Business Analyst, Sand Springs, OK

Responsibilities:

• Created business requirements document which consisted of functional and non-functional requirements aligning with clients UI specifications.
• Worked collaboratively with Product owner in relaying product vision and goals of stakeholders to the development team.
• Designed UI mockups with Visio, Balsamiq and PowerPoint based on requirement gathered from introductory meeting, and Product owner.
• Assisted PM in documenting project plan with the use of excel or MS project in order to track project activity.
• Implemented agile processes in small scale projects while reporting to scrum masters in daily stand up meetings.
• Communicated with Product Owner on external issues conflicting with product backlog items.
• Utilized Microsoft Dynamics CRM in pulling reports for management review meetings
• Acted as troubleshooting team by utilizing JIRA in rectifying helpdesk tickets.
• Aided in conducting manual testing on API implementations to verify login, report and business unit validity.
• Decomposed Epics into user stories by working collaboratively with the scrum team and scrum master after every sprint release.
• Work with Scrum development team to ensure sprint backlog items are completed prior to sprint review.
• Contributed to requirement analysis, design and testing phase of project while following an SDLC approach.

Confidential

Business/Drill Log Analyst, Houston, TX

Responsibilities:

• Provided rig monitoring service for Chesapeake Energy that aided engineer’s drilling phase cycle.
• Conducted data migration from flat files to Excel format in generating daily report.
• Provided real time MWD data support to coordinate drilling process in a timely manner.
• Coordinated rig setup and engaged on day to day operations with engineers and technicians onsite.
• Acted as troubleshooting team by utilizing Vtiger CRM in rectifying helpdesk issues.
• Supported remote team in relaying ticket issue to clients.
• Aided Confidential reducing issue ticket rate down to 20% by providing prompt real time reports and resolving rig escalation issues within set timeframe.
• Coordinated weekly meetings with senior executives and clients to provide rig location status.