SUMMARY IT Infrastructure Professional with experience in project management, systems support, analysis, design, development and implementation. Proficient in the use of Project Management Organization PMO and ITIL version 3 best practices, Project Life Cycle Management, IT Service Management Implementation.

SKILLS MS Project, Excel, PowerPoint CRM, HP BTO, CCRM, CLIP, Tivoli, CMDB, SDLC, ERP,VISIO, BMC Remedy Service Desk, CMDB, Change Management Dashboard, Cloud Lifecycle Management, Quality Assurance, Proactive Net Performance Management, Microsoft SharePoint

EXPERIENCE Project Manager

Confidenital

• Led the Houston South Area team of Verizon Wireless Data expert to acquisitions and mergers of Alltel switch conversion to Verizon wireless network platform. Estimated the resource requirement for all phases, coordinated the selection and assignment of the Project Management Team of Subject Matter Experts within Verizon wireless

• Finalized requirements documentation, determined the Quality Standards and metrics for all phases. Managed the installation, configuration and utilization of Proactive Net software to create a baseline/conversion matrix for VZW/Alltel devices, to optimize platform upgrade and productivity creating a net gain of 250,000 and projected CPI of 1.3
• Coordinated the conversion of the glenayre and centigram voicemail boxes, prompts and activation solutions from Alltel to Verizonwireless networks, utilizing Proactive Net Performance Management system. Performed Quality Audits and updated the PMO on weekly progress
• Created a process improvement plan, Risk analysis, and updated a functional Risk response plan to voicemail conversion incident. Tested the functionality of hybrid Alltel converted subscriber accounts on the Verizon wireless network, utilizing Proactive Net Performance Manager BPPM version 8.0.00 software to forecast incidents on verizonwireless remote servers
• Reviewed with critical specificity, the standardization of Alltel/HTML dashboard devices, Alltel basic and non-HTML devices using Proactive Net software and Alltel diagnostic tools to track outages.
• Tested the final results of the last phase of the VZW/Alltel mapping tools, Affinity/ELEU GUI enhancements. Submitted the closing documentation and Comprehensive Knowledge Base of incident resolutions and related processes. Submitted a comprehensive report to the Vice President, South Area and led the successful presentation of the project closing reports to the South Area Project Management Office PMO

Project 4 - Blackberry Version II III Administrative Site 10 Upgrade

• Supervised kickoff meeting for the site upgrade project, coordinated the collection business and technical requirements from all stakeholders, Assigned RIM data experts to upgrade the BIS/BES email platforms on the Verizonwireless data network to accommodate the data needs of 85 of new Blackberry data subscribers in the Gulf Coast region.
• Evaluated Project Team Performance to match 100 RIM Quality standards, utilized the existing RIM Relay Support Platform to assist Verizon Data experts configure and Run test analysis on the RIM JVM 102 bug and access control errors, implementing fixes and enhancements to satisfactory conclusion.
• Tested and designed the transmission flow chart and streaming of data packets between WDTS GUI panel, utilizing Proactive Net standardized architecture and RIM Relay servers to authenticate and validate IP data for over 800,000 customers.
• Moderated the development of RIM device simulation GUI for Verizon wireless support knowledge base. Presented the completed Knowledge Base / Database documentation to the Project Management Office

Project 3 - CRM Version 4.5 Software Development

• Analyzed the support needs for enhancing version 4.3 to version 4.5, documented the scope and standards for Project planning and implementation. Utilized the existing module of the CRM 4.3 WBS to define and assign roles to in-house and outsourced software developers.

• Coordinated the formation of Technical Team IV to develop the software version 4.5, coordinated team building activities to enhance performance and expected quality standard through motivation, recognition and rewards.
• Implemented performance improvement plans, tracking slacks in schedule and effective scope control to enhance CRM 4.5 recovery rate of 7 less down time compared to version 4.3.
• Supervised Technical Support subject matter experts to compile learning materials for the VZLEARN CRM version 4.5 database- Tested the processes / trend analysis using BMC Proactive Net Analytics to detect potential incidents and escalate outages
• Coordinated a 6 week handoff training exercise to Data Support Level II representatives on the use of CRM 4.5

Project 2 - GC WDTS VISION East Project

• Created a business case analysis for VISION East Gulf Coast Project 2007
• Initiated the VZQ6 quality control and optimization tool for data validation, reducing test time by 20 of previous standards
• Coordinated the Implementation of the VISION East VZLINK 2.0 test code verifier to regulate data analysis and validation with an estimated 345,000 net savings and improvement on VZLINK VISION EAST 1.5
• Monitored and tested the final VISION EAST GC WDTS version 2.0 to ensure acceptability by South Area management and conformance to 2008 Gulf Coast standards, utilizing BMC Consulting software
• Successfully added learning materials to the Info Manager/Knowledge Base for South Area wireless data support specialists

Project 1 - PRO-VCAST7 Software Development

• Analyzed the scope and development of PROVCAST7 charter
• Created a customer feedback tool to simulate new features for PROVCAST7, utilizing BMC Consulting software and applicaton
• Developed 'Totaltrack' reporting system that reduced project completion schedule 2 months ahead of time
• Implemented an effective risk response to C-VICAR bug on VZD files integration process, creating a net savings of 201,000 from cost baseline
• Coordinated the final test and acceptance of the PROVCAST7 using BMC Remedy Service Desk software enhancement by the South Area Network Repair Bureau NRB

Network Analyst part time

Confidenital

• Monitored the Cisco IOS network interface of routers, switches and
• Paradyn box, assisting in troubleshooting Network outages based on
• Minor and critical SLA's service level agreements
• Managed TELCO network outages on client sites to effect network interface repairs
• Created BMC REMEDY trouble tickets and escalation procedures to report Network outages
• Contacted clients to troubleshoot and configure Cisco network devices
• Analyzed patterns of network failures using Hummingbird tracking tool

Project Coordinator

Confidenital

• Compiled and analyzed end user requirements for the BDLINK SW version 3.0
• Developed a matrix tool to track and evaluate end user feedback
• Created a technician/resource availability chart to track downtime
• Assisted in the risk assessment of terrabugs on BDLINK version 3.1, And activated a contingency plan to mitigate its impact on version 3.2
• Audited receipts and invoices of CISCO Network hardware/software procurements, saving my client over 41,000 under budget
• Compiled application updates to version 3.1 Knowledge Base for the BDLINK network software version 3.2

Project Manager II

Confidenital

• Engaged in project initiation and planning, prepared cost and schedule estimates to meet project milestones
• Resolved risk issues and created a strategic response to the vitaerr bug on IntelliMax version 5.4
• Implemented earned value techniques in total cost analysis saving 29,000 from project baseline estimates for risk response
• Updated and archived procurement documents bids, purchase orders, invoices, and receipts for the IntelliMax CRM version 6.0
• Utilized Tektrace to track technicians' productivity
• Managed multiple tasks on critical life cycle phases of design, implementation, testing, and validation of CRM version 6.0

Project Coordinator

Confidenital

• Assisted in developing feasibility plans for Multi-Projects initiation
• For clients Projects and internal business needs
• Trained and Mentored IT Service Technicians with standards PC repair
• Methods installation, configuration and maintenance of Systems hard
• Ware and Software suites
• Assigned as Point of Contact for IT sales Projects in the Greater Houston
• Area, ensuring successful procurement and contract administration
• Utilized Project Technicians to install, configure, test, implement and
• Deliver IT software solutions for clients
• Created effective templates for Software upgrades and hardware

Configuration

Project Consultant

Confidenital

• Developed a reward system to select qualified Project Team Members to
• Attend the Online Learning Conference and Expo
• Evaluated Team member roles and responsibility in compliance with
• Conference Agenda and Organizer's expectations
• Created risk analysis with tested contingency plans for cost and schedule
• Constraints before, during and after the Conference
• Educated Team Members and other participating Vendors on Modern PC
• And web conferencing methods and procedures
• Completed the training of Team Members on Technical soft skills and
• Interpersonal relationship in Corporate Conferences and Expo
• Complete the Project with a Return on Investment ROI value of over
• 375,000 in Schedule efficiency, technical know-how and partnerships

IT Procurement Manager

Confidenital

• Evaluate bids to identify opportunities for reduced pricing of Hardware
• And software Configuration Items CI's for project implementation
• Saving the company a total of DHS 145,000 from initial Budget estimates
• Developed, reviewed and approved administrative, purchasing and
• Clerical procedures in the procurement of Computers and Equipments
• Create a Procurement Management Plan, monitored change request and
• Administered contract and archived updated seller documents
• Incorporated Mitigation and risk allocation procedure to contracts,
• Increasing expertise and standard practice in the Company
• Utilized expert opinion in Make-or-buy decisions to achieve a CPI of 1.1
• In the first phase of City Center Plaza IT project
• Created and delivered incentives for vendors to increase quality supplies
• And timely delivery of equipments
• Reviewed Invoices, product verification, product audit and monitored
• Performance against the contract with the Contract Administrator to
• Reach the milestone of Confidential