SUMMARY:

Accomplished IT Project Management professional with broad experience and success in delivering infrastructure, software development, and product implementation projects. Expertise in managing multi - faceted projects while building strong relationships with project stakeholders, strategic partners, vendors, and clients to achieve clear results.

CORE PROFESSIONAL STRENGTHS:

Project / Program Management

Cross Functional Team Leadership

Project Management Office

IT Infrastructure Project Management

Software Project Management

Product Implementations

Vendor Management

IT Operations

Software Development Life Cycle

Resource Management

Risk Management / Mitigation

ITIL v3

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project/Program Manager

Responsibilities:

• Developed and managed all aspects of complex, cross-functional infrastructure waterfall and agile projects and programs supporting business units and product strategy
• A multi-phased implementation of a new mobile EMV Solution via 3rd party device certification, IT Beta with Regional Sales team, product launch to all Sales Channels, and conversion of 10,000+ merchants using end-of-life mobile products to the new solution increased business opportunity, $350K annualized improved sales mandated fraud initiative with 3-yr projected $20M processing revenue software and infrastructure upgrade with between TX and Atlanta offices
• Supervised Project Coordinator / Jr. PMs in the adoption of project management best practices

Confidential

Senior Project Manager

Responsibilities:

• Plan, coordinate, and monitor larger scale scope and budget Data Center Optimization projects with a high degree of complexity and risk supporting the corporate mandated data center consolidation
• WAN enablement: build core infrastructure in PROD & CERT environment in DC1 and PROD2 in DC2 to receive all commercial traffic from DC3 & DC4 (leverage WAN infrastructure, separate corporate circuits
• Client migrations prior to shutting down card circuits

Confidential

Senior Project Manager/Program Manager

Responsibilities:

• Application Readiness, Holiday Issues Resolution, Infrastructure/Re-architecture Projects, Order Capture/Order Management Scalability & Stability, Product Availability (Item Availability, PFL, Site), Order Capture Fulfillment (Store Fulfillment, Cancels/NILs), Order Management (Ops Releases, Enhancement Projects), Reporting (FBI, DDW), Performance Capacity & Monitoring, Holiday Performance Testing, Capacity Planning, Dashboard & Monitoring, Knowledge & Holiday Support
• Planned/facilitated Holiday Business and Technical Summits w/ business partners and technical SMEs
• Holiday Control Room Planning, Staffing, and Support facilitation
• Generate, present, & distribute the Monthly D2C Operations Stability Report department & company-wide
• Implemented D2C Enterprise Business Continuity / DR readiness activities

Confidential

Senior Project Manager

Responsibilities:

• Full project lifecycle management of small-to-complex managed services technical infrastructure and agile SDLC projects supporting and onboarding Managed Services Clients into company’s hosted services data centers
• Project Closure Processes and PMO Standards Committee Member
• Lead PM on Revamping Customer Onboarding Projects and Process Implementation, implementing new company wide processes to improve process for onboarding customers into Confidential Managed Services offerings
• Lead PM for Finance Department AirWatch MDM BYOD Project
• Lead PM for Enterprise Level Complex DC / Infrastructure / Software Programs and Projects w/120% ROI
• Lead PM on Implementing Risk, Issue Mitigation Best Practices within the Confidential PMO practice

Confidential

Senior Project Manager

Responsibilities:

• As 1st IT Operations PM, helped to develop and implement PMO standards, methodology, and create Rules of Engagement for all Project Managers and Project Coordinators within the IT PMO
• Manage enterprise-wide business or system implementations, hardware, network or systems upgrade projects affecting all or much of the organization with high degree of financial and business impact including
• VMAX Upgrade, Telecom Rack Moves, EMC Storage Expansion, Disaster Recovery Network Implementation, Server Systems, VMware, Active Directory, Terminal Server, Networking, Storage
• Network Strategy- rollout of DR systems for various business platforms at an offsite facility which was inadequate to support DR programs, requiring expansion of network capacity to support implementation of several platforms, establishing redundancy structure
• Managed the implementation which included network equipment installation, circuit connectivity into temp cage, extension of fabric to permanent space via copper/fiber cabling
• Manage project DR functions to include: documentation of System Architecture, Server Systems (database, hosting VM systems), Databases, Replication (log shipping, Golden Gate), Network (firewalls, switches, VPN), Storage, and documentation of Production Processing function (batch processing, maintenance, monitoring), Vendor Management, Internal Support, and System Inventory