SUMMARY:

Information Technology bilingual professional with experience managing enterprise implementations of business information systems. Expert in gathering, analyzing and defining business and functional requirements; creating business metrics, and other decision - making tools data-modeling and process-mapping initiatives; and re-engineering processes, workflows and technology solutions for business systems. Proven ability to lead seamless implementations and deliver next-generation technical solutions improving revenues, margins and workplace productivity.

EXPERTISE HIGHLIGHTS:

• Network & Systems Administration
• Strategic Technology Planning
• Business/Systems Analysis
• Data Flow & Process Map
• Project Management
• Microsoft Server Administration
• Software/Systems Implementations
• Systems Security & Disaster Recovery Planning
• Testing and Documentation
• Technical Writing (BRDs/System Specs)

TECHNICAL SKILLS:

Microsoft SQL Enterprise Manager, Microsoft SQL Query Analyzer, Novell, Symantec Ghost, Remedy, PCAnywhere, Microsoft Office, Microsoft Project, Microsoft VisioAEM (Adobe Experience Manager)

VMware vSphere/vCenter/(HyperV)4.1.0 /5.0

EMC Documentum

Liberty Documentum

DELL Open Manage Server Administrator

Email Security Software

Keyscan Security software

McAfee Anti-virus and ePolicy Server

Liberty OCR software

Citrix Presentation Server 4.0

FTP client

SolarWinds

MS TFS

Microsoft Office 365, MPP

Visio 2013

Smartbear Soap UI

Oracle DB client

MAC

Right fax

JIRA (SCRUM/AGILE)

SCCM

Viewpoint

Manage Engine Firewall Analyzer7

Server-U - File server manager

Jenkins - web application

Cisco 8.5 -CUCM,CUCCX, CUCDell Appassure

Windows Server\2003\2007

Active Directory\DNS\DHCP\WINS

Microsoft Clustering

Microsoft windows embedded

.NET Framework 1.0-4.0

Windows NLB

SQL Server 2000\2005

SSRS 2000\2005

Exchange Server 2003\2007\2010

ISA 2004\2006

Windows SharePoint Services (WSS) 3

ZoomRec - call record

SAM - script automation manager-

Microsoft distribution file system

SA - Announce- Messaging system

DELL PowerEdge Servers

Compaq ProLiant Servers

F5 BIG-IP LTM

DELL SAN Storage

Cisco Switches / Routers

VMware ESX

Zultys VoIP system

Go Daddy/Rackspace Virtual Private Servers

WatchGuard firewall/VPN

HP Procurve switches and MSM710(virtual Aps)

DSX Access Control(security access system)

IIS 6 and 7

PROFESSIONAL EXPERIENCE:

Confidential

PM / Sr. Technical Business Analyst

Responsibilities:

• I am engaged in developing solutions for our clients' technical and business problems, analyzes and evaluate business systems and user needs, and write detailed descriptions of user needs, solution functions, and steps required to develop or modify complex systems and applications.
• I work closely with the client and project integration team, acting as the domain expert-product-owner-by-proxy.
• Projects are typically focused on digital marketing technologies, including enterprise content management systems.
• Support and coordinate the marketing campaign, reporting processes and associated tasks such as requirements, functional specification and other client documentation.
• Support and coordinate System Integration Testing (SIT), User Acceptance Testing, Performance Testing and associated activities such as test plan, test cases and test execution as related to marketing campaigns and reporting during Pre/Post production.
• Support and coordinate Change Management initiatives.
• Support and coordinate Issue Management events from identification through resolution
• Gather, document, analyze and prioritize detailed business requirements based on user and business needs
• Analyze business requirements, procedures and problems and apply solutions in line with business requirements of clients
• Create requirements documentation (e.g. Business Requirement Documents (BRD), Solution Requirement Documents (SRD), and Functional Specifications)
• Manage changing requirements (change control) by communicating with project team and client on impact
• Facilitate requirements gathering workshops and one-on-one interviews
• Devise diagrams and flows to illustrate and describe logical operational steps of the system
• Provide details to offshore and onshore developers regarding what should be included in the product to ensure it is included for implementation
• Develop user stories, acceptance criteria and supplementary documentation for use by developers ( JIRA agile)
• Manage and prioritize an inventory of work (i.e. product backlog) to be completed by developers
• Ensure adequate level of detail accompanies new client requests prior to inclusion in product backlog
• Validate output from developers meets client needs per business requirements
• Identify client training needs, create training plans, develop training materials, and conduct training sessions to enable system adoption
• Collaborate with technical architects, developers, User Experience, Quality Assurance, and other project managers to develop and improve processes
• Create accurate work estimates for analyst deliverables as input into project planning

Confidential

Technical Business Analyst

Responsibilities:

• Meet with each computer user at a specific remote location to perform discovery and document non-standard applications, services and data being accessed.
• Present results to the Virtual Desktop (VDI) and Network delivery teams and assist in determining preferred method for delivering the service post migration.
• Assisted with the creation and development of User Acceptance Test (UAT) plans for the non-standard applications.
• Assisted with the setup and facilitation of conference room pilot testing for each remote warehouse.
• Supported and worked with the program manager and other project coordinators to ensure the overall success of the program.
• Assisted in implementing consistent processes across the program and projects and ensure the execution of program/projects is in accordance with the established processes.
• Coordinated communications inside the projects with the project manager.
• Participated in planning workshops. Assisted project managers, technical leads and other business analysts with the creation of standard project deliverables relating to the discovery and testing phases.
• Coordinated technical meetings with internal and client-facing cross-functional teams, generate meeting materials, and produce post-meeting deliverables.
• Participated in corrective action plan creation.
• Worked closely with technical resources to obtain the relevant information in support of the program/project.Routinely review, update, and report Risks, Assumptions, Issues, and Definitions (RAID) items to the program/project manager.
• Worked with program/project managers to identify/mitigate project risks and participate in the creation of risk contingency plans.
• Lead Business Analyst for three sites. Responsible for coordinating the efforts of business discovery analysts on multiple projects.
• Managed and reviewed deliverable reporting created by the BAs on the team for quality and consistency.

Confidential

Senior Business Systems Analyst / IT Manager

Responsibilities:

• Strong knowledge of system development methodology, project management, system architecture and analytical/problem solving skills.
• Manage a one man shop IT environment that includes Linux/Windows/VM servers, PBX system, firewall, VPN, wireless networks, desktop support, security access, IT budget planning, data analysis, Network Topology.
• On the business analyst side, knowledgeable on SDLC process. Used JIRA for Agile, Projects, Dashboards, Tests, and Structure for detailed design and business rules to support the requirements throughout project life cycle up to and through change control for LRS custom applications and hardware for external customers. Liaison between external customer and LRS developers to troubleshoot and monitor implementations.
• Lead Business Analyst for SDLC. Responsible for coordinating the efforts of business analyst on the project. Managed and reviewed deliverable reporting created by the BA on the team for quality and consistency.

Confidential

Systems Engineer

Responsibilities:

• Administer, design and implementation of Active Directory and Group Policy Management in a Windows 2008 infrastructure. Exchange 2007, IIS Server 6.0 / 7.0, SQL 2008 and scripting in (VBS & PowerShell).
• Main responsibilities include but are not limited to: Research, analyze, monitor, troubleshoot and resolve server or data network, IIS, Exchange 2007 and SQL 2008 problems.
• Research, analyze, monitor, troubleshoot and resolve LAN/WAN connectivity problems. Analyze server, Dell SonicWALL and Cisco 5510 firewalls and network logs.
• Schedule and implement routine maintenance tasks and backups.
• Document and maintain accurate and detailed problem/resolution records.
• Management and maintenance of user accounts. Management of daily and weekly backups Management of Cisco VoIP telephone system Management of VPNs to our Canada and Taiwan locations.
• Support Windows 7 environment. Administer VMware ESXi v4.1 using vSphere client 4.1. SAN Technology- Dakota disk array.

Confidential

I.T. Business Analyst Manager

Responsibilities:

• Advanced to Manager Systems and network analyst role to provide IT leadership for infrastructure.
• Manage large-scale enterprise migration projects, systems conversions and performance tuning and monitoring of applications/systems.
• Set technical direction and capacity plans.