SUMMARY

• Project Management Professional with 15 years’ experience bringing successful projects live
• Experienced in bringing global and local teams together, establishing rapport, and managing complexity across functions, across divisions and across international time zones
• Have led large, multi - disciplinary projects for interactive electronic entertainment and marketing companies, Pharma, Biotech, and Healthcare clients, including GxP, GmP, EMR Implementations and the design of award-winning consumer platforms and mobile products.
• Proven in: Project Management, Team Management, User Interface Design, Interaction Design, Product & Scope Definition, Process Development, Documentation & Requirements, Risk Management, Client Management, Project Scheduling and Reporting, Release Management, Product Launch, and SharePoint Administration, Office 365, Microsoft FIN.

TECHNICAL SKILLS

• SharePoint (Admin); MS Project (Guru )
• MS Word
• Excel
• PowerPoint
• Visio; Office 365; PlanView
• PlanGrid
• SmartSheet
• Microsoft FIN; Adobe Photoshop
• Premiere; iOS Pages
• Numbers
• Keynote; Epic; Data Migration
• Asset Scripts
• QA/testing

PROFESSIONAL EXPERIENCE

Confidential

SENIOR PROJECT MANAGER

Responsibilities:

• Developed “Due Diligence” template document to use in CH acquisitions and divestments
• Developed detailed on-boarding process to help mitigate the impact of the multi-state, distributed nature of the company
• Created an integrated Microsoft Project plan, and set up Sharepoint website structure and webpages to manage the projects involved in Change Healthcare’s merger with McKesson. The Sharepoint task list created from the consolidated Project plan could be accessed via a web browser from any platform, Mac or PC, regardless of whether or not the individual user had MS Project installed on their machine. This allowed Project Managers to update task status and completion from any location.

IT INFRASTRUCTURE PROJECT MANAGER

Confidential, SF, CA

Responsibilities:

• As IT infrastructure project manager, I took on a project to replace and upgrade the power conditioning and back-up systems for every floor of every building at the University.
• Planned and scheduled thework, and managed a team of installation technicians
• Instituted a quality check for new equipment when it arrived (units had an unexpectedly high failure rate), and negotiated favorable agreements with vendors on price, schedule, and quality of service.
• Increased quality of project delivery and reduced risk by understanding the technical details of the work, hands-on involvement with the installation technicians, and running repeated quality checks until every part of installation and electrical work came out clean.
• Used MS Office 365 and Microsoft FIN for identity management.

SENIOR PROJECT MANAGER

Confidential

Responsibilities:

• As part of the Confidential Shield of California "Mandates" division, I managed the implementation of "Splunk" - an insurance exchange monitoring and reporting tool, allowing verification and tracking of claims and financial transactions. Used Microsoft FIN for identity management.
• Working with the project's business owner, internal development resources and outside vendors, I verified that scope met the Business requirements
• Owned and updated the MS Project workplan, planning and tracking work to meet the milestone schedule; managed issues with resource contention and environmental availability; reported weekly status and resource hours used in PlanView (the Project Management Office’s cross-departmental tracking system)
• Created project documentation and presentations; led team meetings, kept meeting minutes,
• Communicated project status, risk and issues to team and other stakeholders via email, weekly PowerPoint slides, and updates to project Sharepoint site. Used Office 365.

SENIOR PROGRAM MANAGER

Confidential, Foster City, CA

Responsibilities:

• Led the Empower/Amazon Web Services Cloud project. Collaborated with technology and business partners to define scope, determine schedule, and develop project plan; served as primary point of contact for this global project.
• Allocated tasks, assessed progress, and removed roadblocks. Ensured that objectives would be achieved in a manner consistent with established Gilead practices, policies, and processes, and meet GmP Requirements.
• Assured recognition of project changes, and execution of appropriate change control procedures. Preparedprojectteam and steering committee materials.
• Resolved ambiguities and achieved clarity, working with the many stakeholders and delivery partners involved in the project, around project goals, resource usage, and choices in methodology. Documented results to assure team member and stakeholder buy-in.
• Supported the Pathways and Guidelines line of business, part of Quality of Care in the Knowledge Enhancement department, in the United States Medical Affairs division; did monthly newsletter, masthead re-design and updates.
• Updated the project approval criteria “Standard Operating Procedure” document; prepared the P&G Learning Module build, and Best Practice template development.
• Using SharePoint, developed an Intranet website and a complete Project site for the group, including Web browser access to the MS Project project plan - creating graphics, designing homepage, setting up Risk and Issue Tracking Tools, implementing website structure and pushing pages live. I am a trained Sharepoint Administrator.

TECHNICAL PROJECT MANAGER / PROGRAM MANAGER

Confidential

Responsibilities:

• Led business units through the disposition of their existing content, providing sort criteria and helping them decide whether to purge, archive, or migrate the hundreds of documents accumulated on the old site.
• Developed new processes for the Program Management Office; designed Project Management and documentation templates; wrote project requirements documents.
• Tracked phase completion to milestone schedules; obtained requisite signoffs and approvals.
• Planned post-migration UAT activities - Primary Contact review/QA, Findings Log entries, and ultimately, final approval, archiving and purge of obsolete data.

TECHNICAL PROJECT MANAGER

Confidential

Responsibilities:

• Managed Pharma Informatics projects from start to finish, shepherding concepts through early phase gate authorization, research, documentation, testing, approvals, implementation and distribution.
• Handled Operational Analytics tool, to automate data gathering and allow resource usage analysis; did an upgrade and move to an SaaS/cloud-based version of an employee training assessment tool; and launched “gCast” - online Training and “Town Hall”-type content made available as podcasts.
• Managed teams, meetings and project plans; prepared the required “Project Management Methodology” deliverables for Confidential ’s formal Phasegate/Approval process, scheduling and presenting at Phasegate checkpoints; managed relationships with external vendors, and coordinated with off-shore resources.
• Developed internal website and document repository, using SharePoint 2013, making use of its PM tools.

TECHNICAL PROJECT MANAGER

Confidential

Responsibilities:

• Led the transition from Sonar 8 to Sonar X, an update to the internal AppleCare customer request management tool for Confidential employees; managed data clean-up and data migration for the project
• Handled tracking and reconciliation for “orphan” users, who had originally been advised to move to iLog (another Confidential in-house tool), in a mismatch with their Business requirements
• Held meetings, achieved consensus through dialogue, wrote up meeting outcomes and action items; followed through until all were completed or resolved, working with offshore resources and the local team.
• Did business process improvement re-design for ongoing in-house Development work, developing a system of 6-week, 12-week, and 6-month Agile maintenance and development release cycles
• Created process visualization diagrams, created and documented new procedures
• Wrote end-user training and reference materials.

LEAD PROJECT/PROGRAM MANAGER

Confidential

Responsibilities:

• Served as Lead Business Program Manager for the Medical Information Atlas, an online product reference system for Confidential /Roche employees worldwide.
• Moved into position as a Senior IT PM, implementing the Integrated Document Management system, allowing Confidential personnel to access through one UI what were previously dozens of separate systems (Rapid New Client, eTMF, Safety Documents, etc., many other research and regulatory document handling systems).
• These were large, cross-functional, global programs with team members in South San Francisco, London, Warsaw, Istanbul, Zurich, New Zealand, China, and Basel (Switzerland).
• Led global meetings via WebEx; facilitated cross-functional, international collaboration; handled financials; conducted process improvement analysis; risk management; developed process solutions for team using JIRA; developed integrated program plan; achieved consensus through dialogue; wrote documentation; kept stakeholders updated with a weekly Status slide; developed strategic long-term plans. Agile projects were tracked using Jira.
• Managed Epic implementation for Affinity Medical Group, as part of the (Stanford) University Healthcare Alliance program (integrated electronic medical records, registration, billing, charting, data mobility and lab results). Assisted AMG in defining their workflow configuration requirements, and getting modifications to Stanford's standard implementation model to accommodate Affinity's business needs.
• Conducted Business Analysis on physical workstation requirements, a cloud storage system for scanned patient records and test results, and site preparation work; documented requirements and best practices.

LEAD PROJECT/PROGRAM MANAGER

Confidential - Pleasanton, CA

Responsibilities:

• As Producer and Release Manager for KP.org, did end-to-end project management, from conception through launch - helping develop and secure approvals for project proposals, staffing and managing teams through content creation, code development and technical implementation, coordinating User Acceptance testing with the feature owners, and handling logistical details through release night.
• Managed the Data Migration project for the transition of KP.org’s old website hosting system to the new, J2EE Oracle PL/SQL J2EE Web Presence Platform, utilizing Cisco and Jupiter routers and network infrastructure.
• Conducted Business Analysis, developed project work plans, presentations, schedules, process improvement strategies, risk management, procedures for implementation, documentation, interactive PowerPoint flows, and Visio process diagrams. Agile projects were tracked using Rally.
• This ESB/SOA project involved standardizing a large volume of inconsistent member data, eliminating duplicate records, transforming data sets from a host of legacy formats to the ones required by the new Oracle platform - as well as migrating the result from the old servers to the new location, speedily enough to fit within a release's standard site outage window.
• Analyzed data and created reports for the Web Analytics group.
• Took on the primary ISG Release report; re-engineered it in Microsoft Project so that maintenance took 70% less time, allowing work to be handled by 50% fewer resources - with more accurate data.
• Developed the PMO Training Wiki, PMO and Data Migration internal websites on SharePoint and in Ideabook, and created training materials.