SUMMARY

• Award - winning Bi-Lingual Default leader with significant achievements in Default Loan Servicing Operations Risk Management and Loss Mitigation. Establishing controls for Risk, and Process Improvement. Setting strategy and creating/implementing plans to increase awareness cut costs and continuously improve processes. me has integrated multi-site locations into existing operating processes and procedures including offshore offices. Ambitious driven leader with high expectations of employees and associates. me work well across multiple functions and departments, producing consistently strong results. Creative and adapt at identifying solutions for ADHOC issues.
• All Mortgage Operations / Revenue & Growth Strategies / Turnarounds / Strategic Partnerships / Forecasting Policies & Procedures / Program & Manager Development / Change Management / Teambuilding / Business Development / Strategic Planning / Regulatory Compliance

PROFESSIONAL EXPERIENCE

Confidential, Texas

Senior Manager/Director Mortgage Servicing

Responsibilities:

• Managed fulfillment call center of 5 direct reports and 60 in-direct reports, 1 Admin Assistant
• Execute skip-level meeting to gauge leadership competencies
• Perform final review of declined modifications/forbearance/repayment plans to render a decision
• Liaise with Compliance and other SMEs on standards and regulatory interpretation and business capabilities, to support development of a comprehensive implementation plan for teh future projects
• Improved quality rating of Loss Mitigation from 84%-95% which exceeds department standards by 5%
• Provide oversight and management of and initiatives and further mature our internal risk management function with default options.

Confidential Dallas, Texas

Senior Department Lead Escalations Default

Responsibilities:

• Managed 2 directs and 35 in-directs from collections, servicing, loss mitigation, foreclosure
• Provide strategic direction and oversight for management from all lines of mortgage loan servicing business including Alternatives, provide guidance, coaching and mentoring in leadership from teh executive office
• Support all of Mortgage Default including Collections, Borrower's Assistance, Foreclosure Alternatives, REO, Property Preservation, Recovery, Home Equity, Bankruptcy, Third Party Oversight, Military, etc.
• Engage any internal line of business for Mortgage Banking necessary for resolution of complaints Compliant to OCC and CFPB process to reduce reputational risk through root cause analysis
• Manage NICE Analytics project to identify non-escalated complaints

Confidential, Texas

Managing Consultant Risk Control Analytics (AVP)

Responsibilities:

• Participate in teh initial process inquiry sessions and document teh actions taken by teh Mortgage Loan Servicing line of business to correct teh issues tested
• Develop specific test plans for one or more controls within each of teh processes
• Compliance evaluation and regulatory interpretations focusing on high priority initiatives for Mortgage Servicing Compliance
• Execute teh testing process according to teh validation of loan servicing methodologies
• Review and organize all evidence and related documentation supporting teh test results for teh loan servicing department

Confidential, Texas

Senior Manager Mortgage Operations

Responsibilities:

• Responsible for developing and executing teh mortgage operations strategy for Modification, Short Sale, Deed In Lieu Process
• Managing teh modification department, this includes 3 teams of modification specialists, and loan servicing processors.
• Managed a group of loan servicing specialists and doc preparation specialists. Skilled in but not limited to GSE and Home Equity and private investors
• Define and share vision of success with key stakeholders and employees to create buy-in and support, emphasizing teh need to achieve alignment with all segments of teh bank
• Collaborated with SME and legal to get Mortgage Loan Servicing compliant with CFPB guidelines for 2014
• Wrote policy and procedures for all LOB in Servicing dat included UAT
• Oversight manager for target teams to include all lines of default, Loss Mitigation, Risk Control Self-Assessment, Short Sales, Modifications, Recovery for loan servicing.
• Managed 130 FTE with 10 Team Leads 30 quality analyst

Confidential . Worth, Texas

Senior Manager Default Loss Mitigation

Responsibilities:

• Oversaw equity evaluation process for mortgage productsmanaged a group of loan servicers and doc preparation specialists. Skilled in but not limited to FHA, VA, HAMP, and Home Equity Loan Servicing
• Oversaw all default operations including Collections, Loss Mitigation, Bankruptcy on Prime and Alt-A-portfolio of agency and Government loans
• Developed and implemented extensive training and development program for teh Loan Servicing staff
• Oversaw foreclosure referral process
• Work closely with teh Residential Mortgage Loan Trading Desk to
• Career Highlights:
• Was integral part of 18 month, $10MM loan servicing system migration project working in conjunction with PMO, IT PMO, consultants, senior management, and various shared service business partners
• Developed & implemented uniform format, centralized reporting & tracking for all audits, QC, and QA findings
• Performed initial set-up of mortgage loans, Collection and Process Adherence departments, which included development of large amount of undocumented and undefined/failing processes
• Received rating of 5 out of 5 on 2008 - 2011 EOY performance reviews (2012 review did not occur)