Scrum Master Resume

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

CSM Certification obtained 2016
PSM1 Certification Obtained 2018
Collaborated wif peers and Senior Agile Contract Manager to better understand departmental goals and coached team towards accomplishing those goals
Extensive admin level work in Rally including planning and assist creating custom apps
Scheduled and Facilitated meetings for my assigned teams (2 local, 1 off - shore)
Aided production Kanban teams when designated team management was out
Trained and managed intern Kanban teams
Documented team dictated goals during bi weekly sprint retrospective meetings
Located and provided additional resources
Defended teh Scrum schedule, and team work from impediments
Raised issues and kept other team leaders up to date wif what my teams were working on

Confidential, Fort Lauderdale, Florida

Business Systems Analyst

Responsibilities:

Designed, prepared, and presented reports to senior management
Automated 5 days per month worth of work.
Checked service levels and adjusting for payback to teh customer for missed service objectives.
Built a process to prevent doubled up order requests
Created Queries and reports using MS access, distributed to coworkers and customers.
Evaluating workflows and making adjustments to simplify workloads
Tracking user reported inventory and comparing against sales reports

Confidential, Coral Gables, Florida

IT Project Coordinator

Responsibilities:

Communicated wif departments as part of a campus wide office printer upgrade program.
Corresponded wif Canon, establishing relations wif onsite sales and technical service team, designing and creating new and customized orders for all of teh University’s 250 different departments.
Corresponded wif integrators adjusting for pricing
Tracked incoming equipment.
Took part in developing and formulate spreadsheets, populating them wif all printing and scanning devices wifin campus buildings.
Worked on call, fixing general problems wif classroom technical equipment.
Planned a project to re-manage teh computer wires in all 84 general purpose classroom spaces.
Acting Project Manager for 2 auditorium classrooms equipment upgrades.
Negotiated teh upgrade of equipment wif building and departmental administrations.
Wrote and distributed surveys about teh classroom technology and questioning for suggested future changes.
Purchased and installed new security racks in all 84 classrooms along wif new Mac minis

Confidential, Boca Raton, Florida

Instructional Support Technician

Responsibilities:

Worked on call, fixing general problems wif classroom technical equipment
Helped telecom map out and run network cables for Amarnick-Glodstein Concert Hall
Worked wif professors on projects dat they shared in class
Undertook a project to re-manage wires in all classrooms wif project team
Helped schedule and train students and staff for online courses through “Second Life”
Established and supported international classroom sessions using Life Size technologies

TECHNICAL SKILLS

6 Additional years of halpdesk experience
Microsoft Office 2010 general certification
Microsoft Excel 2010 Expert Certification
Taken Classes in: HTML 1-3, CSS 1-2, Java, Visual basic
Laptop/Computer hardware repair, Cable termination and testing
Informally trained how to program Crestron Multi-Media switches using Simple Crestron
Terminated Ethernet cables by hand for custom jobs
Troubleshooting experience wif a variety of technologies including Routers, Switches and Firewalls.
Hardware and software problem diagnosis and repair wif follow-up