SUMMARY:

• Experience driving large programs, total $50Millions to $504 Million in matrixed environments, large scale systems, and a mix of both ground - up software development to utilize SAAS products in program implementation
• Ensure that all workstreams to adhere to PMO standards: project plan, project status report, project meeting facilitation, stakeholder communications, expenditures tracking and resource estimate for all teams
• BA degree in Management Information System at the University of Washington, Seattle
• Certified Technical Program Manager, Microsoft, Redmond, Washington
• 15+ years of Technical Program Management experience, from Healthcare to Financial to Insurance to Private/Public Institutions
• Experience facilitating engineer efforts in Unix/Linux environments, distributed systems, mobile applications and large scale web applications
• Demonstrate and experience in managing stringent SLA programs/projects
• Excellent oral and written communication skills; proven ability to translate technical terms to layman terms to the non-technical teams; ability to work well with technical teams members
• Excellent analytical and process management skills
• Superb project and risk management skills
• Excellent in managing project to meet tight deadlines and constant change in environments
• Very self-motivated; results oriented; get along well with others; resolution seeker; excellent negotiators
• Customers' champion in terms of products and improvements focus
• Have proven track record in managing multiple large-scale system implementation projects
• Critical thinking and problem solving skills; excellent in planning and organizing tasks, meetings, and reports structure
• Brilliant in influencing and leading meetings to obtain buys-in from stakeholders
• Experience in IT development environment that utilizing Waterfall/Agile/Scrum methodologies
• Experience managing 25+ team members, along working with 200+ stakeholders for each project at a time
• Responsible for the Program Management/PMO Management:
• Ensure guidelines and continuous improvement and communication of PMO practices, process and tools across work streams
• Monitor for results and execution of all work streams and its work plans
• Establish, maintain, enhance and champion project management methodology, standards and procedures for assigned work streams on PMO direction
• Program Metrics Management
• Set guidelines, requirements parameters, recommendation and policies for all workstreams' metrics report
• Develop metrics, quality assurance, seek buy-in from stakeholders and manage from start/end dates per deliverables
• Manage project plan master schedule, facilitate meetings, resolve issues/risks and provide updates
• Program Business Requirements, Issues/Risks, Gap Analysis, Change Request, Workaround, Environment Refresh and System Management
• System Management: Produce Administrator and User guides; system administration, set user's profile and project's security level; issues triage/fix; updates and back-up data
• Manage, facilitate, and monitor above processes to ensure each is closed in timely manner
• Project Leadership:
• Lead the project team utilizing a thorough knowledge of portfolio management and full business/technical acumen
• Mentor project team and functional leads by implementing PMO best practices
• Facilitate weekly project reviews by utilizing project delivery process; provide coaching and development for team members
• Build, lead, and coach team members to achieve organizational goals
• Define project objectives and scope by utilizing project management practices and procedures within the PMO's
• Develop integrated Project Plan for all work streams, including risks, issues and dependencies
• Accountable for the master project management plan
• Lead and manage program's highest costs and risks
• Integrate downstream project's resources into a master project resource
• Monitor program's and workstreams's budget, deliverables, costs, risks, issues
• Identify solutions and implement to achieve results; act as a final point of approval for Change Request that might affect scope, financial and budget from the workstreams'
• Weekly and Monthly measure and monitor project progress to identify variances on the deliverables; make and decide on final resolution for all the highest cost and risk
• Contain and resolve issues within the project that do not require project sponsor attention; escalate risks and issues to the right stakeholders for resolutions
• Accountable for an entire program's deliverables
• Accountable for reporting and updating project status, issues/threats/priorities to the Project Sponsors
• Work with business partners to ensure product is successfully implemented; ensure benefits and value are achieved through project implementation
• Recognize and celebrate success at each phase development and complete
• Capture lessons learned

COMPREHENSIVE SKILLSETS:

• CCAR, Dodd-Frank, Volcker, Basel I, Basel II, Basel III, and Basel IIII, SOX, HIPAA
• Federal Deposit Insurance Corporation (FDIC), US Securities and Exchange Commission (SEC), Office of the Comptroller of the Currency (OCC), Federal Reserve, Securities Investor Protection Corporation (SIPC), IRS, Sarbanes-Oxley Act
• Retail, Wholesale, Equity/Credit/Interest Rate Derivatives, Repurchase Agreements/Margin Loans, Securities and/or Equities, FX, Convertible Bonds, Futures, Fixed Income, Wealth/Asset Management, Prime Brokerage, Hedge Funds and/or Commodities.
• Merger & Acquisition, Treasury, Credit/Rates, Capital Markets, and Residential/Commercial Loan Programs
• EPIC MODULES: ADT, AIMS, ASAP, Beacon, Beaker, BedTime, Bridges, Cadence, Cupid/Cardiant, EpicCare Ambulatory, EpicCare Inpatient, EpicWeb, HIM, Hyperspace, Identity, Kaleidoscope, MyChart, OpTime, Prelude, Stork, Welcome, Willow Ambulatory, Willow Inpatient and Wisdom.
• ICD-9-CM, ICD-10-CM, ICD-10-PCS, Crystal Report Tool, Clinical Revenue Report, HIPAA Compliance, CMS.Com, Medicare/Medicaid, Organ Procurement and Transplantation Network (OPTN), United Network for Organ Sharing (UNOS), Federal/State regulations, JCAHO regulations, and CMS-Medicare/Medicaid Electronic Health Records Meaningful Use
• Health Insurance Exchange (HIX) or ObamaCare Exchange Program
• QuickBook, QuickBook Pro, PeopleSoft Financial/Payroll and SAP FI
• SAP RE-FX, SAP FICO, SAP CRM, SAP HR, SAP MM, and SAP SD
• PeopleSoft-Human Resources, Financial Accounting, Management Accounting, Order Processing, Project Management, CRM and Grant Management
• SalesForce.com
• Microsoft Dynamics AX: GL, Bank Management, CRM, AR/AP, Inventory Management, Human Resources, Project Accounting, Basic, Administration Module, Sales and Marketing, and Procurement and Sourcing
• Microsoft SharePoint 2010 and Confidential Autonomy-TeamSite, LiveSite and WorkSite
• SiteCore and Accenture Mortgage Cadence (Enterprise Learning Center, Document, Imaging and Borrower Center)
• Apache-HADOOP (MapReduce & Hadoop Distributed File System)
• EQUITY, DERIVATIVES, OPTIONS, FIXED INCOME and FOREX SYSTEMS:
• OptionsHouse, Forex Pro Trader, Wellsfargo Advisors, LLC and FXCM
• ALM Version 11 & 11.52 (Management/Analysis, Requirement, Test Plan, Test Lab, Defect ( Confidential Screen Recorder) Modules
• SharePoint 2010: Internal and External Project Management
• Jama Contour: Requirement & Test Management and Enterprise Collaboration Tool
• JIRA Cloud and Server

TECHNICAL SKILLS:

TECHNICAL: SnagIT, HarCopy, and Lotus Notes MICROSOFT SUITE-Outlook, Word, Excel, PowerPoint, Access, Visio and Project SharePoint

Web Services: SOAP, RESTful, WSDL, and RSS

Programming/Scripting Languages: Visual Basic, Python, SQL, Java and Ruby

Identity Management System: Single Sign-On

PROFESSIONAL HISTORY:

Confidential

PROGRAM MANAGER/Sr. PROJECT MANAGER/PRODUCT MANAGER

Responsibilities:

• Replacing payroll legacy system with PEOPLESOFT Human Capital Management (Benefits, Payroll, Pension Administration, and Human Resources)

Confidential

Sr. PROJECT MGR. and PRODUCT MANAGER

Responsibilities:

• Updating mortgage origination system from the legacy system to the SAAS system from the third party vendor in order to produce Business Intelligence reports, Financial Reports, Operation Reports, Products Development Reports, and mandate state/federal reports

Confidential

Sr. PROJECT MGR. and ALM ADMINISTRATOR

Responsibilities:

• Updating and building 4 application systems for all comprehensive insurance products (auto, home, market, life, etc.) by utilizing both SAAS and ground-up software development methodologies.

Confidential

Sr. PROJECT MGR.

Responsibilities:

• Updating mortgage systems with commercial and residential products an entire organization by utilizing Software-as-a-Service (SAAS) with complex integration of the current systems to meet the operational and business needs/goals.

Confidential

Sr. PROJECT MGR.

Responsibilities:

• Building an entire Confidential DMV system