Senior Technical Program Manager Resume

SUMMARY

Result oriented program management professional with around 15 years of progressive advancement and achievement. Extensive experience in leading teams to execute large scale, complex consumer and enterprise projects using Agile/Waterfall/Scrum methodology. Track record of successful program and project execution, driving technology and business units’ success.

PROFESSIONAL EXPERIENCE

Senior Technical Program Manager

Confidential

Responsibilities:

Led cross functional teams spread across geographies to build and deliver multiple business critical engineering solutions / products
Led successful execution of Customer Support Experience program to deliver a Service CRM product improving Customer experience across different support channels
Managed program/project level budget, scope, timeline, progress, dependencies, issues and risks for multiple projects
Managed communication throughout the development process between a variety of internal teams including: engineering, design, operations, platform, and others
Maximized efficiency in a constantly changing and growing environment where the process is fluid and creative and unique solutions are desired
Managed resourcing needs in - line with the budgeted levels
Diverse Stakeholder expectation and Relationship management

Technical Program Manager

Confidential

Responsibilities:

Implementation of the Integrated Customer Experience program helped propel the number of customers going for a custom quote for Agilent products by 25% in initial few weeks of the launch
Managed the scope, schedule, budget, risks, issues and dependencies on these projects
Define & drive requirements workshop with base product and business teams for data enrichments and report enhancement
Write specifications, prioritize features, build consensus and coordinate product and program schedules in a fast-paced environment
As scrum master, led the adoption of Agile software development methodology and delivering incremental Business value
Create wireframes and prototypes to convey feature ideas and obtain feedback from stakeholders
Performed functional / feature test and coordinated UAT with business and user group

Program Manager

Confidential

Responsibilities:

Led and managed the execution of a next generation Collaboration product consisting of bundled applications for small & medium Enterprises to perform day-to-day business functions
Managed the development tasks as per the scope and schedule and reported on a regular basis to management on project health clearly highlighting issues and risks with mitigation plan
Led the efforts to study and analyze Confidential Adjacencies, created business plan to get support and funding to work on frameworks/platforms that could be taken to Confidential to partner on some of the adjacencies
Performed functional / feature test and coordinated UAT with business and user group

Confidential

Technical Project Manager

Responsibilities:

Responsible for the overall coordination, execution and delivery of the project through all phases of SDLC
Led the adoption of Agile software development methodology and delivering incremental Business value
Managed the project scope, schedule, budget, risks, issues and project prioritization
Led the architecture and design of several key components of the solution
Managed diverse Stakeholder Expectations and Client Relationship
Provided Strategic Roadmap, consultancy services on Architecture and Project Planning and Optimal Solution to cater to business needs for enterprise level projects

Technical Lead

Confidential

Responsibilities:

Managed scope, schedule, budget, issues, risks and communication with stakeholders
Led the architecture and design of several key components of the solution
Responsible for High level and low level design, coding and testing for several components
Managed and guided the team - Planning of tasks, work allocation, tracking and reporting, guiding and mentoring the team members

Confidential

Senior Software Engineer

Responsibilities:

Designed and developed a strategic multi-lingual, multi-currency account lookup web based solution for the shareholders of Franklin Templeton in Europe
Architected, designed and coded several components of a coalition loyalty management platform that helped NECTAR become the largest loyalty program in the UK within months of launch
Provided consultancy services in Requirement Gathering and analysis, working closely with the client’s business team in eliciting the Business Requirements