PROFESSIONAL SUMMARY:

• A Technical Project Manager with over 20 years of experience with all facets of IT - Business Analysis, Requirements/Usability definition, Budgeting/forecasting, Project planning, Infrastructure design and implementation, Development, Testing, Reporting, Support and maintenance
• Experience with various industries including Hospitality, Education/Publishing, Financial/Insurance, Government Agency, Media/Internet, Non-profit and Telecommunication
• Proven background in implementing and managing multimillion dollar projects and managing hundreds of matrixed resources in dispersed locations including Virtual collaboration of teams across continents
• Simultaneously manage diverse teams using both Agile and Waterfall SDLC. Provide guidance for extended groups including 3rd party vendor teams and other project resources and review performance
• Enjoys teaching/coaching and mentoring other resources, and building happy communicative teams. Experience setting up PMO style IT teams both onshore and offshore using performance based incentives
• Excels in motivating project teams to far exceed expectations through active contribution on a daily basis
• Demonstrable competence in the implementation of large scale e-commerce applications managing the business and technology issues involving cross-domain Business Requirement Analysis, Application Design, Open Source Development, Cloud/SOA, Virtualization, Data Integration, Computing Infrastructure needs, Performance testing, Reporting and Change Management
• Ability to communicate business vision to technical teams and charter the IT direction appropriately. Superior ability in mastering new technologies and knowledge domains to apply process ITIL
• Formulate vendor management policies and design solutions and manage multiple projects utilizing PMBOK to create efficient IT projects with focus on integration and communications management across different groups within the organization and its multiple vendors/clients reporting to a centralized PMO
• Implementing online PPM using HP-PPMC, CA Clarity, Project.net and promoting collaboration workflow through, Sharepoint, Comindwork and Basecamp
• Demonstrated expertise in defining project charter and scope, managing project budgets, costs, project schedules and control vendor expenses for annual budgeting forecasting
• Ability to steer project teams towards performance, usability and end-user perspective in designing large scale web applications
• Experience with large scale Data center migration planning, testing and validation using standard QA practices Capacity, Performance, Quality, Business Continuity, Disaster Recovery, Failover

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager

Responsibilities:

• Project Manager of a 9.5M multi-year program that will provide a unified PMS Property Management System across multiple acquired properties throughout North America.
• Coordinating the elaboration and construction of the PMS platform across multiple vendors' IT development teams UK USA, along with the business stakeholders, SMEs and multiple internal IT teams.
• Integration of platform with 3rd party APIs from Micros, Thompson Reuters, OTAs Online Travel Agents, Payment gateways for a seamless user experience of reservations and booking promotional packages.
• Oversaw planning for a large-scale 2-year migration project, to migrate from 11 different PMS systems to the unified platform. Planning around ETL process for static and operational data, and process framework for operational governance and process flows that enable the business transition and sunset strategy.
• Program included planning and implementation of DR/Failover infrastructure across two data centers.
• Performs project control, manages project budgets and costs, resources, schedules and control vendor expenses for annual budgeting and forecasting exercise.
• Utilizes HP Quality Center for Defect tracking and CA Clarity for time tracking and reporting dashboard, and Microsoft SharePoint for risks/issues tracking, prioritization, risk mitigation and issue resolution.
• Designed UAT test plan templates and structure for the Business teams to systematically validate the system, since there would be no QA functional validation prior to UAT.

Confidential

Sr. Project Manager

Responsibilities:

• Project/Program Manager of a 10M multi-year project that provided an industry first Loyalty benefits in the hospitality industry across 1000 properties within a year.
• Started from project inception, resource and budget estimation, to managing, controlling and delivering all phases of the project within schedule and budget.
• Performed project control, managed project budgets and costs, resources, schedules and control vendor expenses for annual budgeting and forecasting exercise. Adjust vendor SOWs based on budget/scope revisions, and other project scope changes using PCRs.
• Managed multiple projects simultaneously across multiple work streams. Utilizes HP Quality Center for Defect tracking and HP Project Portfolio Management Center for risks/issues tracking, prioritization, risk mitigation and issue resolution.
• Involved in the following ITIL areas consistently Service Design, Service Transition, Service Operation and Continual Service Improvement to help ensure process improvement.
• Integrated the CRS Central Reservation System changes with Micros Opera and Galaxy PMS across multiple software versions, in a phased rollout.
• Effectively utilized Agile principles within a Waterfall SDLC, to adapt to Business needs during the course of the project. Managed and oversaw large matrixed teams of up to 85 team members onshore and offshore
• Guided project team in creating and modifying Microstrategy reports within Data Warehouse, to facilitate tracking the effectiveness of the SPG program, the marketing campaigns and property redemptions.
• Utilized ServiceNow for SDLC management, a PaaS solution for dash boarding Change Management across enterprise IT. This enabled smoother Service transition of application deployments utilizing existing project deliverables.
• Work within larger PMO team to address project risks and issues, and manage project budget, and provide regular updates to Senior Management and Project sponsors and Stakeholders. Started with team of 6 and grew to a total of 23 strong in PMO, mentoring junior PMs and Project Coordinators.
• Facilitated and managed UAT of over 36 business teams in a large scale 26M Data center migration of the primary facility, which impacted enterprise deployments for a 6 month period.
• Worked on multiple projects interfacing with external clients such as Amex and Airline partners OTAs .
• Worked closely with the Finance teams to facilitate early amortization of project assets within SAP through project phases, and reducing capital interest through depreciation.

Confidential

K-12 Literacy Project Manager

Responsibilities:

• Worked within K-12 Literacy division to prepare digital assets and study material that comply with State standards and Common Core standards while adhering to centralized enterprise wide PMO specifications
• Formulated vendor management policies, and utilized collaboration tools such as Comindwork.net and Sharepoint portals to help bring together diverse groups providing documentation based on email updates. Also formulated process workflow to enhance ease of communication, and delivery of technology training on a periodical basis without additional workload burden on the project resources.
• Simultaneously managed multiple vendor development teams using both Agile and Waterfall methods. Provide guidance and technology mentoring for extended groups including non-technical educators, editorial team and higher management
• Provided PM facilitation for a large-scale online initiative, which integrates an online Learning Management System to existing legacy platforms and was rolled out to Texas and other states in a phased manner. This web application enabled self-tutoring for the student, to practice writing and grammar at their own pace using interactive online tools
• Designed and implemented a platform agnostic Interactive Whiteboard activity project, which allows teachers and students to make use of Smart, Promethean or any other interactive whiteboard to discuss reading and writing skills making use of pre-built student models or ad-hoc external material Internet / Student writing . The product usability was commended and has now extended the project to include grammar segments.
• Worked on a Digital Document management system Documentum that allows version control and privilege based authentication/authorization. This works both as a knowledge repository and data store for archiving material, which may be queried at a later time to be included in historical reporting.
• Designed a web application to integrate ExamView question banks with XML and excel data. This allowed non-technical users to cleanse XML data using Excel spreadsheets, and also provide a centralized repository of question banks to be maintained across various vendors and platforms Learning Management Systems, Online Gaming engines, Educational portals, CD-ROMs, Print publications . Later upgrading to next version of this tool to enhance usability, functionality and address bug fixes.

Confidential

Technical Project Manager / Technology Director for online projects

Responsibilities:

• Designed solutions and manage multiple projects utilizing PMBOK methodologies to create efficient IT projects with focus on integration and communications management across different groups within the organization and its multiple vendors/clients. Implementing online Project Portfolio Management using Project.net
• Performed Impact assessment of change requests and design proposals based on requests JIRA from departments, suppliers or vendors.
• Setup PMO style project teams and on-board process to facilitate multiple client requests from varied platforms and environments, as a part of managing multiple programs and multiple projects within each program
• Managed multiple large scale projects across matrixed teams spread over multiple geographical regions. Controlled and managed project budgets, resources and schedules minimizing risks and uncertainty.
• Responsible for negotiating contracts, coordinating outside vendors, motivating off-shore and on-site resources in support of time line and IT project deliverables
• Performed RCA and critical incident management for different environments UNIX, Linux, Windows related to code migration and release management Software deployment, server upgrades, patch rollouts
• Architected distributed content management systems CMS to create over 5 different portals, taking into consideration deployment and operational needs of each department and ensured a structured editorial workflow a critical success factor for all CMS implementations
• Integrated multiple payment gateways to enable B2B and B2C ecommerce transactions, setting up visitor profiling and calculating metric based ROI Omniture, Google tools of RIA efforts.
• Implemented email solution to serve over 500 users using Zimbra Collaboration Server and ported this to Google apps to leverage cloud computing and collaboration
• Enabled VirtualBox virtualization similar to VMware to serve multiple operating system needs, and saved 60 operational costs
• Implemented a CRM solution Sugar CRM that serves a distributed client le across many countries resulting in 42 increased fund flow. Working on porting this to cloud based Salesforce.com implementation and a F5's BIG-IP Global traffic manager to load balance and provide DR for mission critical web applications
• Utilized enterprise experience to design and implement low cost Open source e-commerce/Web 2.0 solutions, and implement COTS applications where needed.
• Designed thin client solutions LTSP using Linux that helped save 40 on TCO and a LMS Learning Management System that resulted in savings of over 150k. This system would be rolled out to over 206 schools in India
• Designed and implemented a Linux based Library management system cataloging over 15000 books and periodicals serving over 200 users per day, post multiple vendor screening and selection and a School Information System that helped securely distribute data entry and consolidate/centralize report generation for non-technical end users

Confidential

Project Manager

Responsibilities:

• Initiated, Planned, Monitored, controlled and closed a server consolidation project that mitigated server sprawl, by migrating to Linux and utilizing VMware virtualization which realized cost reductions of over 430k over a 2 year period for hosting the portal
• Finalized and implemented technical solutions at optimal costs within project budget, scope and estimated LOE Level of Effort in a structured waterfall SDLC model. Requirements managed using Rational Requisite Pro reporting to a PMO.
• Worked with multiple data center managers to design a distributed Infrastructure Disaster Recovery plan with emphasis on RPO and RTO set for critical applications, and helped define BCP Business Continuity Planning process.
• Proposed and implemented VMware based virtualization using HP Blade servers that reduced 35 of physical servers for the Vignette CMS system running the AIG portal
• Troubleshot migration issues on Weblogic, Jboss environments for the J2EE portal applications as a part of the virtualization effort
• Created project plans MS Project and OWA for groups at various locations, tracking it to completion ensuring co-operation from all the various teams involved by providing their roles as work breakdown structures WBS and organizing timely meetings to address issues
• Worked on fiscal planning to create project budget for the next phase of the project
• Analyzed vendor offerings for various IT needs, and was involved in vendor and product selection based on critical review of various vendor presentations and their technical feasibility

Confidential

Web Logistics and Performance Test Architect

Responsibilities:

• Designed tests and analyzed results QALoad based on performance test metrics to characterize the various pieces of the existing infrastructure Web Servers, App Servers, CICS Servers, DB2/Oracle Servers, Firewalls, Switches, Load balancers etc. in order to improve response times and ensure minimal impact on code/hardware changes
• Troubleshot network latency issues and other production issues that require in depth root cause analysis with the use of automated test scripts
• Performed QA analysis, characterized and optimized the migration from Big IP load balancers to Cisco switch based load balancers which enabled 30 cost savings reducing network equipment and 95 uptime
• Programmed patch rollouts and organize monthly production rollout of pre-approved code changes based on bug fixes and release deadlines for the portal hosted by our team
• Created operating procedures for vulnerability assessments, process checks, patch updates, monitoring and troubleshooting operations
• Provided suggestions on adopting new EAI technologies WebMethods, BizTalk as a part of agile enterprise initiative, in a traditional .NET environment
• Studied and documented the impact of migration of the web portal's search from Site Server to Share point Portal Server

Confidential

Network Project Analyst

Responsibilities:

• A soup to nuts approach with hands-on implementation requiring architecture design to scripting for maintenance Infrastructure and Network Operations
• Evaluated customer business/technical needs, and customized standard AT T extranet framework for capacity planning/estimation BMC Patrol, network design, Visio server configuration/installation, maintenance, performance optimization and support HP OpenView
• Extranet design included setting up staging, mirror and production LANs over 200 servers and isolating DMZ segments CORBA, Web Services, J2EE for critical internet facing applications
• Ensured code changes from multiple departments, were reviewed for Performance metrics to withstand millions of hits in production. Our team was a hosting provider for and other extranet portals
• As part of the Architecture team, implemented a Vignette Content Management System for the AT T portal and enabled remote publishing and secure maintenance. Portal was load balanced with redundancy
• Evaluated and modified existing technology to take into account changes in system requirements or equipment configurations Web, Proxy, FTP, SMTP, DNS, LDAP servers and routing equipment Cisco Alteon
• Integrated a Kana messaging system based on MS Exchange 2000 with the existing extranet setup XML/ASP/Perl on Netscape/IIS Web Servers, LDAP authentication, Weblogic App Server, Microsoft SNA Server to provide messaging functionality for multiple applications
• Assessed and documented security of multiple client groups' diverse environments NT/2000, HP-UX, Solaris, Linux, AIX in addition to composing a wide variety of technical notes, configuration templates, operation manuals, system blueprints, and migration documents PVCS
• Installed, configured, and maintained security equipment and services. Checkpoint, PIX Firewalls, Alteon Switches, Cisco routers, IDS, Big Brother, HP OpenView . Setup software firewalls using ISA Servers for smaller client groups as a part of hosting solutions.
• Engineered the transition process of data center NT/2000 UNIX servers migration from Columbus, to Alpharetta and Mesa. Managed physical server moves and IP network renumbering with minimal service disruption DHCP, DNS, and LDAP
• Designed server/network redundancy at multiple locations for high availability, load balancing, fault tolerance and failover Cisco Local and distributed Director, Alteon switches
• Managed systems purchasing process, established and maintained vendor relationships, and ordered equipment and software to cost-effectively support network growth. Data Center Operations