PROFESSIONAL SUMMARY:

• Innovative Sr. Business Analyst, Project Manager, Release Manager, and Change Manager with over 20 years of experience and notable success implementing IT projects, global technology solutions, and assessing infrastructure and risk initiatives.
• Proficient in project management and business analysis methodologies and protocol. Experienced in all phases of System Development Life Cycle (SDLC) and Agile software development processes.
• Ability to seamlessly transition into Project Manager/Release Manager/Change Manager/Business Analyst hybrid roles.
• Demonstrated ability to quickly adapt to dynamic situations and efficiently evaluate goals and drivers throughout all stages of systems and process development.
• Experienced in leading end - to-end efforts with high-performance, cross-functional project teams and implementing highly-integrated applications in diverse environments.
• Proven expertise eliciting Business Requirements Documents (BRD’s) and Functional Specifications Design documents (FSD’s), writing user stories, use cases, process improvement documentation, and user-acceptance criteria that translate customer needs into solid technical solutions. Creating PM documentation including project charters, statements of work, project plans, project status reports, change management functions, and issues and risk management.
• Particularly effective in building and maintaining critical relationships between IT professionals and business leaders with the aptitude to work with cross-functional teams, build credibility at all levels, and instill a high-level of confidence with stakeholders
• Successfully delivered an interim solution to ensure compliance practices are instituted in Confidential Wholesale.
• Successfully led the implementation effort of more than 30 application enhancements to provide logical business solutions used in the Confidential Customer Call Center servicing customer DDAs (demand deposit accounts), savings, personal and commercial loans) for retail, commercial, and wholesale customers.
• Effectively led dynamic teams of business and technical analysts to substantially decrease the risk level to Confidential 's databases and risk-related applications, and established new processes in adherence to government regulatory compliance initiatives to maintain financial integrity of customer data with the implementation of new hardware to track, contain, and quarantine rogue databases created within the enterprise.
• Instituted a data-gathering, customer focused process in SharePoint to assess, document, and collaborate with over 500 LAN Share managers/owners and custodians in Duke Energy’s Nuclear area to remediate and properly contain personal data on over 2,000 LAN shares.
• Managed strategic projects critical to customer relationship management (CRM) initiatives.
• Coordinated, established, and secured Service Level Agreements (SLA) for the customer call center’s desktop technology solution.
• Recognized as subject matter expert on commercial and wholesale applications and processes in the Confidential call center as Project Manager, Release Manager, and Sr. Business Analyst resulting from prior commercial credit administration experience.

SKILLS SUMMARY:

Highly skilled in the use of: Microsoft Office Suite: MS Project, Word, Excel, Outlook, SharePoint, Visio, PowerPoint, Skype Live Meeting, and Access

Requirements elicitation and documentation, User Stories, Use Cases and User-Acceptance Criteria documentation, Process mapping & flows, Test Cases and Plans, User Acceptance Testing processes (UAT), error tracking, issues and risk tracking and reporting. project Communications, Senior Management presentations and project status and dashboard reports.

Application tools and processes: Project Management Universal Work Station (PMUWS), STAMP, Application Lifecycle Management (ALM - aka HP Quality Center; IBM’s VersionOne Business Process Management Tool, Compliance Operational Tools (COPS), Cornerstone, ICIS, Hogan, and RELMS

Project Methodologies

Systems Development Lifecycle (SDLC)

Waterfall

Agile Software Development

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Partners with AML FCC assigned Business Lines, other Risk/Compliance/Audit (RCA) Consultants, and RCA Managers to, depending on their function, create, implement, maintain, review or oversee an effective risk management framework.
• Leads projects and activities to resolve issues that ensure compliance with applicable federal, state and local laws and regulations. Identifies gaps and provides solutions that minimize losses resulting from inadequate internal processes, systems or human errors.
• Identifies, responds to and/or escalates risks as appropriate. Serves as a functional liaison between the Line of Business and the Lines of Defense.
• Creates project schedules and timelines and determines critical milestones for enterprise risk issues.

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Information Security Risk Management Redesign (ISRMR) program
• One of four (4) project managers tasked to work on a three-year, enterprise-wide program to redesign and implement a comprehensive and integrated ISRMR program to enable the enterprise to reduce information security risk and manage the Bank’s risk appetite.
• Coordinated and created the Statement of Work; RACI; Communication Plan; PMUWS Weekly Status Reports; Risks, Issues, and Challenges Log, created and manage the ISRMR project SharePoint site; and conduct status and project update meetings.
• Successfully completed the profile and light assessments of 604 assets formerly identified as No Assessment Required (NARs) by the target date of 6/30/16; and,
• Conducted analysis for Orphaned Vendor Identification Profiles (VIPs), deployed Configuration Management Database (CMBD) applications devoid of a risk assessment number, and application risk assessments devoid of at least one CIID in sparc.

Confidential

Project Manager

Responsibilities:

• Project Manager for the Application Sustainability Project.
• A critical project effort to maintain fully-supported infrastructure upgrades throughout Confidential to be managed and reviewed on a 5-year rolling basis.
• Managed and coordinated the migration of critical applications from Windows 2003 servers and databases to Citrix (virtual) Windows 2012 servers and SQL databases.
• Managed the infrastructure upgrades and application migrations

Confidential, Charlotte, NC

Business Project Manager

Responsibilities:

• Managed the business project tasks of the IBM-led, Agile methodology project to onboard the Commercial Real Estate (CRE) LOB onto the new due diligence application for the Wholesale Bank that will be the long-term, sustainable CDD solution to reinforce the Confidential ’s enhanced Bank Secrecy Act and Anti-Money Laundering regulations.
• Managed the process of converting CRE’s manual processes to automated processes on the new (Cornerstone) tool that will contain compliance measurements within tightly-integrated work-flows in the on-boarding and management of new and existing wholesale customers.
• Managed the critical parallel project effort to re-risk rate 30,000 customer entities for CRE to comply with the new ECRR risk rating policies that will be occur during the CRE LOB onboarding to Cornerstone.
• Managed the initiation phase to onboard the Real Estate Managed Assets Group (REMAG), the second LOB onto Cornerstone. Created the PDD, held kick-off activities for this LOB, created the project schedule for the mid-2015 rollout, and established the BSC’s initial requirements elicitation effort.
• Maintained project documentation (BRDs, approvals, FSDs, technical specs, process flows, communications, status reporting, etc.) for historical and audit purposes.

Confidential

Consultant - Senior Business Systems Analyst

Responsibilities:

• Participated in the Line of Business Application Integration project. Critical effort to mitigate data security/breaches and inappropriate user-access and enhance business continuity and recovery by transitioning over 900 user applications (i.e., iSeries, SQL databases, Excel macros, SharePoint sites, external vendor applications, etc.) from Line of Business (LOB) units to Global Technology & Operations (GTO), the bank’s centralized technology development and management unit.
• Interview line of business process owners to assess 900+ LMAI applications involving completion of formal LMA Pre-Work Risk Assessment forms to provide weighted risk scores, which then determines the Functional Review and Disposition Remediation effort.
• Maintain weekly metrics to track completion of the project objectives.
• Participates in weekly/formal Disposition meetings with LOB stakeholders, Service Delivery Managers, Technology Architects to determine application compliance, onboarding and remediation, and redundancy of currently managed application in GTO.

Confidential

Project Manager/Business Analyst

Responsibilities:

• Led the Remediation Project to resolve the security of Personal/Privacy (PI) information discovered in an internal audit on the company’s nuclear LAN shares.
• Led the first annual assessment activities for all nuclear LAN shares and PI exposure on technical applications and paper-based processes used in the Generation area in Duke, which includes Nuclear and Confidential, to properly document all areas containing PI. Successfully remediated security risks identified by internal audit consisting of PI housed on LAN shares.
• Managed and coordinated six (6) individual efforts identified in the PI remediation effort to: 1) Identify and validate LAN owners and custodians; 2) Identify PI contained on LAN shares; 3) Document security processes within each department housing PI; 5) Document security process to maintain PI; and, 6) Document the formal annual assessment process.
• Developed a collaborative application process on SharePoint to house 2000+ LAN shares, their managers/owners, associated network and employee IDs, and Active Directory groups to gather and identify PI data using Excel and Access data base application tools (spreadsheets, pivot tables, charts, etc.).
• Successfully remediated Personal Privacy issues and secured final approval and signoff from internal audit on time, budget, and within scope.

Confidential, Charlotte, NC

Sr. Business Systems Analyst

Responsibilities:

• Conducted daily check-point meetings with the CZ conversion team to ensure work efforts were established and in sync with all critical areas and applications in the bank’s overall OLM efforts.
• Acted as the CZ resource on three (3) other merger efforts including Credit Card, Loans and Lines, and Cross-Bank Maintenance.

Confidential, Mooresville, NC

Sr. Business Systems Analyst - Consultant

Responsibilities:

• Established new Quality Center testing procedures for on-shore test team.
• Coordinated the effort to create a new test environment used by one of Confidential ’s major application vendors to improve code and enhancement releases.
• Created a series of use case and business work flow processes detailing the defect management and regression testing processes for the in-house and vendor applications used in the Specialty Sales unit.
• Documented new process improvements on the enhancement conversion.

Confidential, Charlotte, NC

Project Manager and Sr. Business Systems Analyst, Lead

Responsibilities:

• Performed a hybrid role of Project Manager and Business analyst to evaluate the domestic and international capabilities, impacts, and requirements of deploying Audio-Video Conferencing and associated streaming video on the Confidential network.
• Presented a comprehensive recommendation and summary describing “best practices” in preparation for an enterprise project.
• Actively led and engaged the cross-functional project team consisting of technical and network engineers, Emerging Technology architects, Sr. Q/A analysts, data analysts, and MicroSoft
• Created and secured approval for the Statement of Work
• Created and maintained Project Plan
• Managed timeline and risks for deliverables
• Established and maintained the team's SharePoint site
• Coordinated all relevant team meetings and created meeting agendas, minutes, and tracked all action items.
• Created the A/V matrix of possible capabilities that can be implemented to provide this highly-demanded functionality.
• Elicited requirements, created BRDs, FSDs, Use Cases, and formal Test Plan documents for the HACMP integration hosting hardware owned by the Workflow, Image & Integration Team (WIIT).
• Elicited and created BRDs for external vendor's statement of work (SOW). Integration hosting services are used by all critical lines of business having applications that use WebSphere Message Queue and Message Broker technologies.
• Facilitated the decommissioning of the obsolete infrastructure and hardware.
• Created new process improvement and training documentation on newly-installed servers.
• Managed the team’s SharePoint site and ensured all project documentation was properly maintained and stored for audit purposes.

Confidential, Charlotte, NC7

Sr. Business Systems Analyst

Responsibilities:

• Wrote FSD document for the RDC front-end design used in Confidential 's customer call center for Small Business customers which enables them to make deposits from remote locations.
• Successfully implemented on time with no Einstein issues.
• Project: Fee Refund (EH application) - Confidential Direct Access - Call Center UI (Einstein)
• Wrote FSD for the Fee Refund process, Einstein's front-end design process that helps to reduce the amount of service charges refunded to customers.
• Retail Distribution Technology - Retail Merger Integration System (RMIS)
• Elicited requirements and created the FSD for the In-flight design process for the Confidential 's merger efforts. This design document captured in-flight (trailing) monetary transaction activities; initiating the reconciliation process after all other major financial activities have been captured.

Confidential

Sr. Business Systems Analyst, Team Lead

Responsibilities:

• Established the interim and sustainable processes in adherence to federal regulations.
• Implemented the MAM tool (Mercury Application Mapping) to reduce customer information exposure and risk that was discovered during a comprehensive residual assessment of database security.
• Oversaw the procurement, planning, building, testing, and change control activities in the deployment of MAM to detect unidentified databases.
• Managed remote teams of business and technical analysts and test coordinators in a major effort to define and create all required SDLC and OTE documentation and remediation of remediate critical issues associated with the newly-developed database inventory process. Mentored less-experienced business analysts
• Collaborated with internal auditors to ensure deliverables were complete and risks are fully-remediated