SUMMARY

• 18+ years of IT experience. Diverse leadership roles across the IT services spectrum - Business development, functional consulting, project management, deal structuring, contract negotiations and P&L management.
• Currently working as a Senior Project manager part of project delivery of a portfolio worth $100 M per annum with a peak team size of 500 Plus associates

TECHNICAL SKILLS

• MS Office Suite 2010
• MS Word 2010
• MS Excel 2010
• MS Access 2010
• MS Visio 2010
• MS Project 2010
• MS SharePoint 2013
• IBM Rational Tools
• RUP
• Waterfall SDLC
• MS SQL server
• Java / J2EE
• XML
• CITRIX
• HTML
• XML
• CSS and Web 2.0 concepts
• IBM Websphere
• BI
• DB2
• SaaS
• Agile/Sprint/Scrum
• LEAN SDLC
• Python
• Delphi
• Salesforce.com
• Release Management
• Cloud Computing
• Oracle HCM
• JIRA
• IBM Sterling CPQ
• HPSA
• HP DMA
• VersionOne
• Ruby
• AWS Cloud
• Callidus Cloud
• Rightfax and Cisco Ironport Websecurity
• VMware
• IBM SterlingConfigure
• Price
• Quote (CPQ)
• Trizetto Facets/ QNXT
• BMC Remedy 7 & 8.1
• Oracle ERP

PROFESSIONAL EXPERIENCE

Confidential

IT Director

Responsibilities:

• Spearhead program management and IT project management for portfolio pipeline of projects for clients in the healthcare insurance sector.
• Provide client customized strategic guidance and operational management for cross - departmental team ensuring productivity in company-wide operations for maximum efficiency.
• Project delivery of portfolio ~$100M/year with up to 500+ Associates (300 onshore/200 offshore).
• Conduct on-shore & off-shore resource management and integrate innovation into tactical business and IT project planning with focus on client service and relationship management.
• Align w/ existing Client security governance processes
• Provide monthly reports to illustrate project status: safety, quality, cost, schedule and risks.
• Budget Management & Cost Forecasting
• Ensure the team is aligned with the SOAR approved budget
• Utilize the approved estimate to develop the project budget and cost report by work breakdown structure.
• Produce an accurate monthly forecast of Cost-to-Complete which drills down to identify potential exposures.
• Collaborate with the Finance Organization to meet the deliverables of the monthly financial calendar.
• Review each Subcontractors monthly payment requisitions against the contract Schedule of Values / % Complete to prevent overpayment.
• Produce an accurate percent complete projection to support the Summit financial management process.
• Cluster maintenance as well as creation and removal of nodes using toolsPerformance tuning of Hadoop clusters and Hadoop MapReduce routines
• Hands-on development using and migrating data to cloud platforms including AWS/ Azure and Google cloud
• Provide architecture and solutioning help in large scale distributed systems, especially those involving Hadoop, Big Data.
• Contribute during the design workshops on Hadoop based data management and job flows
• Learn and assist with our Extract Transform and Load (ETL) process for bringing data into the warehouse in order to turn it into usable information
• Migrate ETL into a more precisely dependency oriented parallel processing application
• Support BI/EDW Architecture, ETL Tools, front-end reporting tools using cloud platforms like AWS/Azure/ Google.
• Experience designing and implementing declarative functions (standard/custom objects, layouts, workflows, validation rules, etc.), Lightning components and App Exchange products
• Understanding of Salesforce Release Management process (Metadata- API support, Pre/ Post-Manual Steps complexity etc.)
• Aability to solve highly complex business problems using declarative functionality on the salesforce platform
• Experience designing and developing interfaces between Salesforce and other systems with custom code or middleware applications
• Manage the technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Understanding of the Salesforce Data Loader for data migration activities in Salesforce
• Knowledge of integration architecture as well as third-party integration tools and ETL (e.g Informatica, Jitterbit, MuleSoft) with Salesforce
• Migration users to O365.
• Led effort for Microsoft O365 migration, Exchange 2013 hybrid, Exchange Unified Messaging, Microsoft Lync 2013.
• Lead Office 365 Support Work stream
• Develop support process for Office 365 collaboration tools
• Determine frequently asked questions for help desk to support new Office 365 capabilities
• Implemented online Rightfax, and Cisco Ironport Web security.
• Scheduled O365 migration batches and process management.
• Led, manage, and execute migrations to the Exchange 2013 platform/O365
• Responsible for planning and support of the migration from multiple on-premises Exchange environments into a single Azure-hosted Office 365 environment.
• Knowledge of information security standards rules and regulations related to information security and data confidentiality (e.g. HIPAA, HITECH, etc.) and desktop, server, application, database, and network security principles for risk identification and analysis
• Deliver technology system enhancements for business transformation.
• Manage and build relationships with teams and vendors in the delivery of project applications, IT systems, and services.
• Performed audits and provided actionable recommendations: change management and business transformation.
• Direct regulatory activities and submissions for projects; enforced policy, compliance, and systems configuration standards. Direct governance forums and communicate business priorities to management. Provide oversight, advisory/consulting, monitoring, and reporting activities to ensure compliance.
• Created data governance, regulations, and privacy policies specifying contract implementation.
• Defined accountability procedures governing data access, processing, storage, retention, reporting, and auditing measuring compliance.
• Led activities for defined lines of business in scope to achieve and monitor regulatory compliance.
• Created, led, and implemented Data Management and Governance goals and performance metrics.
• Conducted envisioning process to identify requirements defining next generation enterprise level applications for managing regulatory submissions.
• Facilitated process improvement through advisory on technical direction, tools, and processes to help demonstrate the value of Agile-based development.

Confidential

IT Director

Responsibilities:

• Employed Agile methodology to build the different phases of Software development life cycle.
• Lead and drive the implementation of Salesforce components for the Life Insurance Division, as part of an enterprise level program
• Created a strategy for data management, data migration, and performance reporting.
• Managed budgeting, planning, forecasting, and corporate reporting.
• Designed, implemented, and tested leading - edge Price, Quote and Product Configuration integrations.
• Designed and implemented the communication plan, security training and awareness program, and engaged enterprise architects, engineering, operations & PMO teams for end to end benefits through VM program.
• Wrote the Configuration Management Plan, created the dimensions for production and test environments from scratch.
• Experience included scheduling and supporting a portfolio of Projects / Programs of different size, contract types, and complexity.
• Responsible for federal reporting specific to Medicare/Medicaid Advantage.
• Managed data migration and data cleansing from existing applications and spreadsheets into new Salesforce.com Life Insurance application.
• Served as the systems integration and data migration expert during the implementation phase of the new Salesforce.com Life and Annuities project.

Confidential

Senior Project Manager

Responsibilities:

• Managed business process, defining scope of the project along with position statement.
• Oversaw the summary plan configuration of small and large groups, creation of Medicare 100% reimbursement, Medicare based 120% reimbursement.
• Worked directly with Siebel engineers to define requirements for Siebel products.
• Supported and tested HIPAA EDI 4010 X12 mapping formats (primary are 837,277,999, 835) as well as other industry standard and custom formats using ETL tools.
• Managed Country and IBM DB2 interaction for Siebel zSeries upgrade migration.
• Interviewed and selected outside vendor Configuration team resources.
• Administered executive management reporting through steering committee meetings.
• Project responsibilities included schedule, resources, costs, momentum and workflow management.
• Siebel business analysis consulting, requirements gathering, and user adoption.
• Responsible for federal reporting specific to Medicare/Medicaid Advantage.

Confidential

Project Manager

Responsibilities:

• Oversaw the installation of major components for the Trizetto QNXT 3.4 medical record system including coordination of benefits for Dual Member and Dual coverage customers, Medicare Processing Refund, 837 EDI/ hardcopy claims input, and 276/277 queries.
• Worked on modules related to creation, modification of member and eligibility.
• Used process log browser to view different types of log history files to figure out issues with 834 transactions.
• Responsible for working with the State to review and modify process flows to increase productivity and effectively utilize QNXT features not provided by the legacy systems.
• Interviewed business users asking detailed questions to gather business requirements, wants, and needs concerning the project and carefully recorded the requirements in a format that can be understood by both business and technical teams.
• Claim validation and Pending/Denied Claims Analysis for the Health plans of Texas, Michigan and Ohio Medicare and Medicaid programs.