IT Project Manager, PMO Resume

SUMMARY

Fifteen years of Business Administration and Software expertise in Full life cycle implementations and support projects which includes System - study, GAP-analysis, Design, Development, Configuration, Customizing, Testing, Documentation and End User Support and Training of multiple Applications.

PROFESSIONAL EXPERIENCE

Confidential

IT Project Manager, PMO

Responsibilities:

Planned, managed and led projects of all sizes through all phases of the project life cycle successfully
Managed and reported project schedules and budgets, as well as proactively identified risks and developed contingencies then resolving all issues that may potentially impede successful project completion
Balanced multiple concurrent assignments with shifting priorities across a shared resource pool
Managed vendors, as needed, to achieve project deliverables
Collaborated to identify business requirements and business process changes
Reviewed and verified project deliverables before release
Multi-tasked in a fast-paced and high volume environment
Worked in both Waterfall and Agile/Scrum methodologies
Demonstrated ability to establish rapport and work in a team environment with internal and external clients, vendors, consultants, designers, and developers
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Microsoft Project
Excellent written and verbal communication skills

Confidential

Program/Project Manager, PMO

Responsibilities:

Program Manager - Application solutions Portfolio management, Disaster Recovery
Planned, tracked, measured and reported on the status of a variety of projects throughout the entire project development life cycle.
Scrum Master in Agile/Scrum environment for a customer knowledge base. Provided direction to the development team; delivered releases on time and within budget.
Drove process improvement using Lean Six Sigma methodology to solve inefficiencies with employee productivity and the multiple IT applications required for completing job duties.
Generated yearly business case with funding requirements, resources needed, risk assessment, benefit analysis and metrics for measuring success.
Developed and executed budget, ensuring organizational requirements were in line with spending plan, approving funding allocations, and benefit tracking with performance indicators.
Coordinated with HR, Legal, IT and Finance to support program enablement and growth.
Published executive reports using Business Intelligence tools showing progress towards goals.
Project Manager - ERP QA Management, MS project, SharePoint, SAP EHP7 Upgrade, SAP Projects, Application Solutions Collaboration - SharePoint/Wiki and Web, Application Solutions Compliance Management - Audit, Change Management, Risk Management, Procedures, Policies, Processes, Application Solutions Talent Management Manager (Onboarding, training, Critical Skills Analysis)
Managed multiple projects within IT organization of 14 to 72 indirect reports (Matrix environment) in multiple geographical locations.
Mitigated risks including escalation to senior management, and collaborated with cross-functional teams to ensure testing quality.
Performed complex functional, application, and regression tests, planned and implemented automated testing along with timely releases of product and production escalation patches.
Improved bug tracking processes for the entire organization and produced a process guide.
Worked with other managers in planning, scheduling and implementing Talent Management Suite.(Hire, Manage, Supervise and provide feedback)

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