SUMMARY

• Web Content Migration using Max/Maxine at Norwex
• Web Publishing, Web Content Management, Project Management, Quality Assurance
• Project Scheduler outlining team responsibilities using MS Project and SharePoint
• Team player and self - starter ready to dive into a project and participate in scheduling / management.
• Managed a team of five agency IT developers who would collaborate with international Confidential associates, always with respect for their schedules -- particularly in Asia and Australia.
• Addressed slipping time lines, proactively reminding teams of important upcoming dates.
• Kept upper management in the loop with weekly progress reports.
• Created training materials and documentation to facilitate a smooth succession and/or role transition to a new Global Project Manager.
• Created a digital “packet” for each global project manager explaining the basic methodology.
• Hands-on, proactive approach to collaboration with IT, Marketing, Communications and C-level executive stakeholders to secure buy-in and approval across the entire organization prior to launch.
• Proven ability to manage the full life cycle of complex projects from inception to implementation.
• Strong technical and design skills, able to combine creative, artistic talent with detail-oriented Project Management and dedication to timelines and deadlines.
• Practiced professionalism and cool-headed diplomacy to mitigate potential conflicts before they became a threat to the project or our deadlines.
• Experience working with geographically dispersed teams.

TECHNICAL SKILLS

• Max/Maxine software, Teamsite 7.4, SharePoint 2013, Documentum Web Publisher, and manual FTP direct publishing
• MS Project, MS Office, JIRA, and ICE Methodology
• SEO, Google Analytics, ForeSee feedback integration, website redesign
• HTML, HTML5, CSS, JavaScript, Responsive Design infrastructure, mobile platforms
• Site admin experience using Team Site (v5.3 and 7.4) and Web Publisher.
• Expertise with Adobe Creative Suite (Photoshop CS6, Dreamweaver, Acrobat, InDesign)
• Google Analytics, Webmaster Tools, SEO implementation and maintenance
• Internet Marketing, familiarity with E-Commerce functionality

PROFESSIONAL EXPERIENCE

Confidential

Digital Content Manager

Responsibilities:

• Migrated website content during upgrade and implementation of Norwex in-house CMS solution
• Immersed myself in the User Experience (UX) at Norwex.biz in case of future site upgrades
• Collaborated with IT and business users to clarify requirements and ensure project success
• Met aggressive deadlines, both regarding content delivery and QA process
• Performed thorough QA for all available locales, including en US, es US, en CA,, and fr CA

Confidential

Project Coordinator / Web Producer

Responsibilities:

• Managed projects for multiple clients on a per-contract basis.
• Collaborated and maintained Responsive Design websites and guided clients in UI and GUI direction for ease-of-use on multiple platforms (including tablet and mobile).
• Collaborated with clients to establish parameters for wireframes and visual design.
• Responsible for troubleshooting website issues on PC and Mac.

Confidential

Content Management Advisory Senior Analyst

Responsibilities:

• Acted as CMS Strategist on multiple overlapping projects and consistently met aggressive deadlines creating financial / credit application websites using Team Site 5.3 and Team Site 7.4 for Fortune 500 company clients and partners with Confidential Retail Services
• Facilitated collaboration between IT professionals and Marketing, Communications or management associates to deliver top-quality assets on deadline and to specification.
• Utilized excellent oral and written communication skills to add value to each large international project team.

Confidential

Corporate Digital Media Specialist

Responsibilities:

• Managed international rollout of Confidential .com, retired expired CibaVision Web properties while client saw no interruption in service (including e-commerce capabilities).
• Worked directly with communications professionals in Russia, Taiwan, Latin America, China, Eastern and Western Europe (Italy, the Nordics, Benelux, Switzerland and Spain), Africa, Japan, India and Middle East (Egypt, UAE) on multiple overlapping digital projects.
• Responsible for strategy and contract negotiation.
• Facilitated face-to-face meetings between key stakeholders to build enthusiasm and engagement, enabling Web team to remain on deadline and under cost.
• Ensured cross-browser and cross-platform compatibility.
• Negotiated annual reduction of $140,000 on vendor SEO and Search optimization services for Confidential .
• Undertook training for administration of SharePoint 2010 for Intranet, maintained internal content about Confidential .com, Digital Signage.

Confidential

Digital and Communications Specialist

Responsibilities:

• Created Web content, managed, posted to and maintained Confidential .com
• Collaborated across functions and franchises for Confidential, a Novartis company -- a global leader in eye care -- to engage stakeholders and manage content for public-facing corporate website
• Managed multiple Google Analytics accounts for different types of Confidential websites, generated Web status reports, Webmaster Tools
• Leveraged Web space to complement brand / marketing campaigns.
• Managed billing and Statements of Work (SOWs) for multiple vendors.
• Coordinated relationships between external vendors, internal IT, Corporate Communications and other stakeholders.
• Responded to consumer inquiries submitted using Contact Us function, managed group inbox.
• Built and maintained Contact Us forms using JavaScript, directed to multiple internal mailboxes.
• Took an all-inclusive approach to social, traditional and online media resources and campaigns on desktop/laptop, tablet and mobile devices.
• Managed Confidential Digital Signage content and editorial calendar (including creating slides, collaborating with Internal Communications and other cross-functional teams to gather content ideas, troubleshooting hardware and software issues).