SUMMARY:

• Program Governance
• Project Management/ Change Management
• Project Estimation/ Budgeting/ Forecasting
• Business Process Reengineering
• Service Organization Controls - SOC1
• Executive Status Reporting
• Waterfall/Agile/Scrum
• Risk Analysis & Management
• PMO Set Up
• Regulatory Compliance & Remediation
• Release Management
• Stakeholder Management/ Vendor Management
• Client Relationship Management
• Resource Planning & Management
• Onsite-Offshore Coordination
• Training & Development
• Dynamic Project Management Professional with more than 17 years of experience and an impressive track record of establishing and managing global IT projects/programs in challenging environment.
• Program/ Project Manager for multi-million dollar, complex IT projects managing all phases of SDLC (Waterfall, Iterative, Agile, SCRUM methodologies) with globally distributed cross-functional teams.
• Extensive experience in executive status review & reporting (KPIs/ metrics), Stakeholder Management, Release Management, Regulatory/PMO Compliance & Remediation, Risk Analysis & Management (RAM), Project Planning/ Milestone Tracking, Red-Amber-Green (RAG) reports, Engineering & Implementing PMO Processes/Audit Controls and mentoring other project managers/ teams.
• Successfully managed multi-million Dollar projects end-to-end - from initiation to completion - on time and within budget, with PMP strategy in the Insurance (Life, P&C)/ Finance (Investment Banking, Commercial Lending)/ Healthcare domains.
• Extensive experience planning and managing Implementation/ Content Migration for Content Management Systems- Websites & Applications- (IBM WCM, Open CMS, SDL Tridion, Adobe Experience Manager) - with global stakeholders under the Digital Marketing strategy.
• Hands-on experience creating Project Plans, SOW’s, Project Charters, PMO Governance processes and other project artifacts.
• Expertise in global projects/ programs involving eCommerce Web-Mobile Applications based on responsive design (JAVA, J2EE, Oracle, Websphere), Regulatory Compliance, Content Management Systems, Application Rollouts and Vendor Management.
• Strong liaison for all stakeholders, steering committees, internal/ external business partners, vendors, legal and government representatives.
• Motivated Team Leader with excellent communication, interpersonal, people management, conflict/crisis management, and facilitation skills.

TECHNICAL SKILLS:

• Microsoft SharePoint
• Microsoft Office
• Microsoft Project
• Clarity (CA PPM)
• Rational RequisitePro / ClearQuest
• HP QC / PPM / ALM
• IBM WCM/ SDL Tridion/ Adobe (AEM)
• JIRA
• Serena Team Track
• ServiceNow

PROFESSIONAL EXPERIENCE:

Confidential, NJ

Present Senior Digital Project Manager/ Program Manager

Responsibilities:

• As a part of Enterprise Digital PMO - Digital Transformation, responsible for management and delivery of multiple projects - Customer Facing Web-Mobile eCommerce Application (responsive design) for Med D Insurance Plans, PMO Governance, Digital Analytics (Google Analytics/ Adobe Analytics), - from Initiation to Closure.
• Responsible for planning & managing development of web applications, monitoring & control of Production Support/ Compliance projects with globally distributed cross-functional teams in a matrix environment.
• Accountable for program/project planning, creating WBS, estimation-budgeting-forecasting, milestone tracking, metrics reporting and project delivery, leading the program/ project teams, delegating tasks, managing resources, managing DEV, QA, UAT, PROD Releases with different teams/ stakeholders.
• Working with Project Management tools- Clarity (CA PPM), JIRA, SharePoint and Microsoft Project for budgeting, resource management, project planning and milestone tracking.
• Chaired regular status meeting, created presentations, project charters, executive status reports, project KPI metrics, managed SOWs, maintained RAID logs, escalated risks and collaborated with stakeholders (Business Sponsors, Divisional PMO, Steering Committee) to mitigate risks and minimize impacts on project baselines (quality, cost and schedule).
• Strong liaison between IT and Business teams across multiple LOBs.

Confidential, NY

Senior Project Manager/ Program Manager

Responsibilities:

• Responsible for planning & managing development of “SBA One” - Commercial Lending application (JAVA, J2EE, Oracle, Websphere) using agile (SCRUM)/waterfall methodologies with globally distributed teams. SBA One is a web-based client facing application built for web-mobile platforms (responsive design) under the Digital strategy. This provides an interface for Small Businesses and Commercial Lenders to process loan applications online, under SBA governance.
• Accountable for program/project planning, creating WBS, milestone tracking and project delivery, leading the program/ project teams, delegating tasks, managing resources, managing DEV, QA, UAT, PROD Releases with different teams/ stakeholders.
• Management of multiple high visibility Projects - PMO Governance, Application Security, Information Systems Audit & Control, Customer Facing Web-Mobile Applications (responsive design) involving multiple releases from Initiation to Closure.
• Used Project Management tools- PPM, JIRA and Microsoft Project for budgeting, resource management, project planning and milestone tracking.
• Lead periodic status meetings with the Project Teams/ Steering Committees to review progress, identify roadblocks, monitoring KPIs, mitigate & escalate risks/issues, manage RAID logs, consolidate status reports from different project managers (for various streams) and create PowerPoint deck for senior management.
• Created presentations, project charters, status reports, project metrics, escalated risks and collaborated with stakeholders (Business Sponsors, Divisional PMO, Steering Committee) to mitigate risks and minimize impacts on project baselines (cost & schedule).
• Engineered, implemented & managed PMO governance processes for Audit control (based on Service Organization Controls- SOC1 audit by an external agency), resource management and Application Security (manage security scans, report analysis and issue remediation). This entailed mentoring all teams, getting artifact repositories created and setting checkpoints for audit control & application security.
• Worked as single point of contact for managing remediation of issues reported in application security scans (conducted by Application Security Center of Excellence) with different teams (onsite & offshore).

Confidential, NJ

Senior Project Manager/ Program Manager

Responsibilities:

• Management & Delivery of multiple high visibility Programs - HR Intranet Worldwide, Windows Upgrade, Regulatory Compliance Remediation, involving multiple projects/ multiple releases from Initiation to Closure- dealing with internal/ external teams and regulatory agencies.
• Worked on Programs for company’s Property & Casualty (auto-insurance) business across all the countries in Latin America & the Caribbean (developing multiple customer facing web-applications using JAVA/J2EE, Oracle, Websphere) and Global Content migration to a new Content Management System.
• Managed projects for Confidential Property & Casualty (auto insurance) in Latin America & the Caribbean that comprised of developing web-mobile applications (responsive design) for Call Center (CCA), Broker (BKA) and Direct-to-Consumer (DTC). Worked on managing all phases of the project right from initiation to transition with globally distributed cross functional teams from different business units ( Confidential P&C, Confidential Brazil, Confidential Digital Marketing Technology). Ensured that all PMO & Regulatory guidelines are followed, artifact repository is maintained and all approvals are place for DEV, QA, UAT and PROD releases. Created detailed project plans, monitored progress (KPIs), implemented processes, mitigated risks, escalated issues and kept the project variances within Cost-Schedule-Scope baselines. Conducted daily/weekly meetings and distributed weekly/biweekly status reports to the stakeholders. The team comprised of contractors, employees (in a matrix environment) and vendor resources.
• Managed Global implementation of new cloud based CMS for over 100 websites (responsive design) under the Digital Marketing Team, working with different business units/ countries- involving global stakeholders, facilitated Content Migration from SDL Tridion to Adobe Experience Manager- CQ5- for websites & applications.
• Worked with Digital Marketing team for site analytics (Adobe site catalyst, Google analytics) and marketing campaigns.
• Responsible for providing governance & oversight to multiple projects, ensuring compliance with the Federal Guidelines (Dodd-Frank Act) for Application Development & Maintenance, managing globally distributed cross-divisional, cross-functional teams using Agile (SCRUM) & Waterfall methodologies.
• Used Project Management tools- JIRA and Microsoft Project for project planning/ milestone tracking, managed SCRUM Ceremonies (Sprint Planning, Daily SCRUM Meetings, Sprint Review, Sprint Retrospection), creation of User Stories, Acceptance Criteria, Definition-of-Done, Burndown Charts, Release management.
• Directed accountability for program/project planning, milestone tracking and project delivery- from initiation to closure, leading the program/ project teams, delegating tasks, identifying, managing and negotiating resources, budgeting, providing/consolidating status reports (for different streams), making presentations, communicating risks/ issues and project metrics to the Divisional PMO and global stakeholders.
• Conducted project kick-off meetings, Steering committee meetings, SCRUM ceremonies/ status meetings with the Vendors/ Project Managers/ Stakeholders/ Steering Committees to track progress/ issues/ delays.

Confidential, NY

Senior Project Manager

Responsibilities:

• Management & Delivery of one of the client’s key projects involving integration of client’s various businesses into one comprehensive portal to provide a common platform for all of client’s Home Office, Agencies, Producers and Brokers with the goal to improve revenues & profits.
• Created, Planned and Managed content migration strategy for different websites to IBM WCM ( corporate CMS) and web-application updates (involving C#/.NET, SQL) with stakeholders from different business units.
• Worked with Agile (SCRUM) & Waterfall methodologies using JIRA and Microsoft Project for project planning & management.
• Responsible for managing the Program effectively by coordinating all the related projects involving multiple releases from design to deployment based on PMO guidelines.
• Ensured proper planning, communication, issue tracking and escalations to minimize the impact of risks/delays for timely completion of projects. Creating, updating, publishing process documents and facilitating implementation of processes to optimize resource utilization.
• Created and maintained an effective communication plan, RACI matrix and provided status reports to the management for effective risk mitigation.
• Conducted weekly status meetings with the Project Managers/ Leads to track progress/ issues.
• Provided status reports to the stakeholders/ management team along with strategies/ options to plan the next steps of the program/ projects.
• Managing Scope, Dependency, Resources, Risks, Issues/Conflicts, Stakeholders, Timelines and Cost/Financial aspects of the project.
• Identifying, tracking and resolving project risks/issues using industry best practice problem solving techniques.
• Developing and managing project plan and schedules using MS Project and MS Office tools.

Confidential, NYC

Project Manager/ Senior Business Analyst

Responsibilities:

• Created and managed detailed project plan and coordinated projects (involving web-applications using JAVA/J2EE, Oracle, Websphere) across a diverse group of stakeholders.
• Identified key project stakeholders- both internally and externally, and managed relationships in support of a comprehensive approach to the project.
• Conducted meetings with all key stakeholders, architects, developers, BAs to ensure project progress and success.
• Developed WBS, Project Schedule, Project milestones, risk mitigation and documented lessons learned.
• Prepared and presented project deliverables to the appropriate management for project review throughout the development life cycle.
• Managed and coordinated all phases of the project with relevant teams using Agile & Waterfall methodologies.
• Responsible to ensure project compliance with the corporate standards.
• Facilitated/ conducted meetings with the business users to get sign off on Requirements, conduct BRD walkthroughs/ make presentations for the IT (Development & Testing) and Business teams, and determine feasibility of requirements.
• Collected, documented and analyzed Business Requirements based on the project scope
• Conducted user interviews, gathered requirements, analyzed the requirements, created relevant artifacts, collected & maintained documentation based on SEC & PMO guidelines to ensure business & regulatory compliance.
• Derived Functional Requirement Specifications (FRS) based on User Requirement Specification (URS).
• Used MS Office Suite including Word, Excel, Access, and PowerPoint for analysis, presentation and documentation.
• Coordinated all aspects of bug tracking, prioritization, re-testing, using multiple test tracking systems like JIRA.

Confidential, Louisville, KY

Senior Business Analyst

• Conducted interviews, meetings and JAD sessions during the process of Requirement Gathering.
• Planned and documented procedures for data processing and prepared data flow diagrams for the application.
• Analyzed and translated business requirements into system specifications utilizing UML and RUP methodology.
• Performed requirement analysis, impact analysis and documented the requirements using Rational Requisite Pro.
• Followed a systematic approach to eliciting, organizing, and documenting system requirements.
• Reviewed Joint Requirement Documents (JRD) with the cross functional team to analyze the High Level Requirements.
• Coordinated content management requirements/ tasks with relevant teams & stakeholders for the corporate CMS- Open CMS.
• Interacted with the client and Technical team for requirement gathering and translation of Business Requirements to Technical specifications for developing web-application using JAVA/J2EE, Oracle, Websphere.
• Prepared Functional Design Specifications employing Use Case Scenarios, Sequence Diagrams, ERDs, DFDs and Class Diagrams.
• Identified and clearly defined functional issues and supported IT development staff throughout the design, development, unit testing, and implementation phases of the software development life cycle.
• Documented Test Cases and assisted the QA Team with the Test Plan.
• Documented the Traceability Matrix for tracing the Test Cases and requirements related to them.
• Maintained the Requirements, Visual Documentation and other required documentation using Rational Requisite Pro/Blueprint Requirements Center.
• Developed Data Conversion Strategy for converting data from the existing site to the new site.
• Prepared Demo to get approvals from different users/ groups.
• Performed Unit Testing and User Acceptance testing and maintained reports on ClearQuest for tracking defects.