SUMMARY

• Project Management, Program Management, Business Analysis, Business Process Improvement/Re - engineering (BPI/BPR) LeaderDynamic & Accomplished Professional over 18 years of Total experience, 17+ years of IT experience, in highly competitive industries, cutting-edge markets and fast-paced environments, would like to deliver in a progressive and vibrant organization to enhance credibility by utilizing acquired skills in delivery strategic planning & initiatives, competency business unit development, project & program management and managing Fortune 500 clients & Poised to deliver superior Customer experience.
• Project / Program Manager around 5 Plus years’ Experience of 17 years Total Experience, Microsoft and Brain bench Certified, demonstrated career in IT projects in Banking / Finance / GIS Domains
• As a consultant with over fifteen years’ experience within all aspects of the project lifecycle, I have worked within many different types of Finance organisation, including both business and development environments.
• Proficient in creating winning teams; managed large team size over 25 across various geographical locations in India, UK & USA
• 5 Years of Project/Program Management & 3 years of Delivery Management experience
• Possess extensive and rich onsite exposure (7years of USA &2 Years UK) to deployment & management of multi project teams & business solution in international markets entailing USA, UK.Singapore.
• Prestige of acquiring functional expertise in Banking Domain, BFSI, Retail, Credit Card, Global Purchasing, GIS ESRI System, Telecom.
• Sound experience in Development, Enhancement, Agile Methodologies & Support Projects & Managed Services for providing End-to-End functions entailing Pre-production support & Production Support functions
• A keen planner, strategist and implementer with demonstrated success in end-to-end Delivery management and ensuring effective management of various resources to meet project specifications
• Possess credibility & personal integrity that leaves lasting impressions with corporate decision makers, motivates employees & generates loyalty.
• Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high customer satisfaction and low operational costs.

TECHNICAL SKILLS

• Service Delivery E2E Account Management E2E Delivery Management
• Project / Programme / Portfolio Management Service Management & SLA Management
• Client Relationship & Cross Competency Management Presales, Transition & Transformation Projects
• E2E Infra Structure Mgt & Application Support Mgt Best Practices & Continous Service Improvements

PROFESSIONAL EXPERIENCE

Confidential, Tampa Florida

Senior Project Manager

Responsibilities:

• SPOC for the customer for Executive Management escalations and Major Incidents
• Manage Customer Relationship and work closely with them to deliver Client Delivery commitments
• Overall Delivery Ownership to ensure Delivery Team meets the requirements, SLA’s and services delivered as per the contract.
• Build and develop a high-performing team that is positioned to meet the changing and dynamic needs of Superior customer Experience
• Drive/Manage Service Delivery quality Excellence, performance, and improvement of service delivery processes
• Responsible for new business growth, Strategy Planning, Cross Competency Management, account management, contract management, costing & budgeting.
• Drive the Delivery Teams on the New Opportunities, Projects Implementation. & various Service Improvement Plans.
• Implement and manage Service Delivery metrics, Governance, including staffing, productivity, and other business goal targets
• Build and managed team that performs impact analysis on regulator finding
• Perform data extract for verification of impact analysis
• Documentation of analysis for design and implementation
• Review change implementation plan for remediation changes
• Handling of detection scenario changes to transaction surveillance system, based on request from in country business teams.
• Provide initial noledge transfer for external team to start their activity on detection scenarios and data modelling
• Work with Detica for provide resolution for service requests raised alerts that were missed during monthly alert generation
• Coordinated with upstream applications like core banking, payment, customer on boarding, name screening, data warehousing, messaging and data mining teams.
• Managed and supported high business critical applications without any critical situations for more than 14 months.
• Coordinated between various teams like Infrastructure, development team to resolve, analysis of root cause for critical situations and outages for high business critical systems.
• Formed process flow for improving batch monitoring activates which helped in bring down resource dependency
• Ability to identify change that could bring production outages by doing detailed implementation plan review and approval process.
• Effective in tracking and closing implementation of fixes for high critical situation based on RCA finding.
• Managed and worked with internal and external auditors (like KMPG, E&Y, Deloitte and PWC).
• Directly work with Executive Management & Customer Leadership Teams
• Prepare, Review and approve the Technical Proposals / RFP’s
• Managing strategic alignment & initiatives, involved in Executive Management, coordinating with direct & functional reporting hierarchy and delivering presentation to the Senior Management.
• Maintains recruitment and hiring for team
• Deliver on service commitments and participate in account plan/strategy
• Work on customer visits & key Management Reports, reporting to Executive Management
• Managed various Audits successfully such as Corporate Audits, Key Control over Operations, Transition & Transformation, Project Management Review Audits, etc
• Participate in cost controls, identify ways to reduce cost, and improve service by Operational Efficiency, Defect preventions & Dynamic Automation Projects
• Understand client requirements, business opportunity identification, guidance, support and closure
• Manage Risk & Issues effectively and drive till closure
• Drive “Service Improvement Program” across multiple Project / Program Managers along with Delivery Team till closure of deliverables till closure
• Participate in the creation, client approval and execution of the Client Delivery Plan
• Manage, Review, approve and ensure “Service Delivery processes” are defined, optimized accordingly to the customer needs & implemented as per Global Best Practices.
• Motivating their teams. Helping them deliver on their Appraisals and Succession planning.
• Supporting Detica Transaction Surveillance (TS), Detica Customer Due Diligence (CDD), Enterprise Investigation mgmt, FATCA(Foreign Account Tax Compliance Act), SAR(Suspicious Activity Report)

Confidential

Executive Project Manager

Responsibilities:

• Specializing as the lead in Anti-Money Laundering and Trade compliance
• Demonstrating adaptability in the differing business arenas (these roles demonstrate the depth of noledge and technology experience gained whilst working on a variety of projects using my skills in analysis, design and project leadership)
• Involved in EWRA Data Mapping and Extraction from the source Systems and delivered to the stake holders for the Risk Assessment, which is a regulatory Requirement from the CITI Global Business.
• Managing the development and support of a large regional AML Analytics Hub, large scale AML technology rollouts, KYC, Mantas AML platform, AML feedback mechanisms, liaising with Senior Management, as programme management for other regional Compliance AML related projects
• Understanding how major tools work and learning about their limitations
• Attend and address The regional DMR call scheduled to review the weekly DMR status updates for EMEA programs to ensure that updates covered in the DMR and PTS-W are accurate and current. Focus on:
• Key Accomplishments
• Key Risks and Issues (To be reflected in PTS-W)
• Planned Upcoming Deliverables
• Detailed milestone report, with highlighted items for discussion
• 2013 Budget Forecast for EMEA Projects and Program creation for ICG and GCG/CPB Programs.
• EMEA Tech Weekly Report Submissions for all Programs/Projects under E and publish to Global.

Confidential

Senior Project Manager

Responsibilities:

• Heading a team size of over 25 people across various geographical locations in India & USA.
• Efficiently managing over 6 Project Managers for overall program including both pre-production & Production support operations, reports to Delivery Head (manages team of 200-300)
• Managing multiple projects with various priorities and working towards consistently meeting deadlines.
• Handled Transition Management effectively from Third party vendors & Suppliers
• Effectively liaising with the clients for new Proposals and developing excellent customer relationship through effective communication
• Initiating conceptualization of project plans, managing stake holder’s expectations on timely basis, & undertaking appropriate actions
• Implemented Support Strategy & rationalized process for various Teams
• Distinction of acting as a Managed Services SPOC for CITI Global Transaction services for the customers for providing E2E solutions for managed services & managing deliveries with in scope & budget.
• Escalation Point for Major Incidents & handling Client Escalations effectively
• Handled 24*7 support operations for Citi Direct critical systems, manage SLA effectively & avoid penalty & worked towards getting maximum revenue for the organization
• Leading Compliance response to external regulatory audits, working with Compliance, Technology and Business leads at all levels.
• Work on continuous Improvement process, Automations & implemented best practices & created synergy across all the projects
• Resource Planning, handle Risk Management & Business Continuity Planning & Disaster Recovery efficiently
• Work on Client Status Reports, PIR reports & Senior Management reports to Vice Presidents
• Facilitating service improvement plans for Platform & ensuring the Platform is stable.
• Actively involved in conducting Citi audits for entire Chennai Delivery Location, preparing IQA Reports & ensuring NC's are closed on time.
• Attend meetings with Senior Management & Clients on need basis
• Closely liaising with sales teams for managing quotes & timely payment of purchase orders.
• Regularly conducting PIR meetings, skip level meetings, brain storming sessions with project managers & team.

Confidential

Program Manager

Responsibilities:

• Heading a team size of over 25 people across various geographical locations in India & UK.
• Efficiently managing over 5 Project Managers for overall program including both pre-production & Production support operations, reports to Delivery Head (manages team of 300-400)
• Managing multiple projects with various priorities and working towards consistently meeting deadlines.
• Handled Transition Management effectively from Third party vendors & Suppliers
• Effectively liaising with the clients for new Proposals and developing excellent customer relationship through effective communication
• Initiating conceptualization of project plans, managing stake holder’s expectations on timely basis, & undertaking appropriate actions
• Implemented Support Strategy & rationalized process for various Teams
• Distinction of acting as a Managed Services SPOC for BT Global services for the customers for providing E2E solutions for managed services & managing deliveries with in scope & budget.
• Escalation Point for Major Incidents & handling Client Escalations effectively
• Handled 24*7 support operations for BT critical systems, manage SLA effectively & avoid penalty & worked towards getting maximum revenue for the organization
• Work on continuous Improvement process, Automations & implemented best practices & created synergy across all the projects
• Resource Planning, handle Risk Management & Business Continuity Planning & Disaster Recovery efficiently
• Work on Client Status Reports, PIR reports & Senior Management reports to Vice Presidents
• Facilitating service improvement plans for Platform & ensuring the Platform is stable.
• Actively involved in conducting audits, preparing IQA Reports & ensuring NC's are closed on time.
• Attend meetings with Senior Management & Clients on need basis
• Closely liaising with sales teams for managing quotes & timely payment of purchase orders.
• Regularly conducting PIR meetings, skip level meetings, brain storming sessions with project managers & team.
• Perform E2E Delivery Management from getting Business case approval until Benefits Realization Signoff from key Stakeholders
• Organize CFT Sessions with various components & Stakeholders
• Prepare Detailed Rollout Project plan from Operational Readiness Testing, Performance Testing, Training, Process Training, Governance Model, Support Point, Stakeholder Identification, Management, user adoption, user compliance, Phase wise Rollout & Global Rollout across the Globe, Manage Stakeholder expectations
• Engagement with various Teams such as ASG, PODD, Order Entry, Data Integrity Team & setup daily check point calls
• Work out Daily & Weekly Dashboard to Vice President & BT Senior Management
• Review Work packages, Estimates, Acceptance Criteria & provide approvals
• Ensure all E2E approvals are in place such as Business case, Design, Architecture, Cost Signoff, etc to align with the deliveries
• Track Risk, Issues Escalate to BT Senior management for key issues or showstoppers for the Deliveries
• Attend customer Workshops for the Developments & Programme improvements
• Setup call with Key stakeholders, get agreement on Milestones & get buy-in on the Deliveries
• Align the Quick win deliveries with the Release Programme Managers
• Setup Regular check point calls with various Teams & ensure Delivery is on track.
• Regularly attending F2F meetings with BT senior management on monthly basis to review the service improvement register, providing updates and closely coordinating with offshore Technical Delivery Managers & Project Managers.

Confidential

Production Support Lead

Environment:Sun Solaris UNIX 9.0, Oracle 9i, Java 2.1, Web Logic 9.Sun ONE App Server 7.0 IIS Web Server 4.0/5.0/6.0, Sun ONE Web Server 6.5, Domino Web Server 5.0.12, Apache 2.0.54, Red Hat Enterprise Linux 2.1/3.0, Windows 2000/2003.Webtrends - Reporting Tool, VSS (Source Safe), SVN (SubVersion), Sitescope 7.9.5.0, Sharepoint, Shareplex, SQL, Quick Locate, ArcGIS, ArcIMS 9.1, ArcSDE, ArcCache

Responsibilities:

• Strong experience in Deployment/Maintenance of web-app’s and updating with new releases on different servers.
• Managed more than 200 servers in load balanced environment across three large production datacenters in Redlands, CA /Mesa, AZ/ AT&T Managed Ashburn, VA.
• Excellent Offshore co-ordination and Pager handling Experience to provide 24*7 supports for 99.99% uptime.
• Excellent Knowledge of Web development and good experience in using different Web Development Tools.
• Installation, maintenance and configuration of J2EE Application server like SunOne, IBM WebSphere, and Tomcat Server.
• Handling ArcIMS 9.1, ArcSDE, ArcGIS based Applications
• Over 5 years of experience working with SunoneAppServer7 and IBM Websphere Administration.
• Over 4 Years of experience working with sharepoint/Webtrends/Sitescope/SSL implementation and Administration
• Installation and maintenance of UNIX (Solaris and Linux) and Windows servers in production and development environment.
• Installed and configured Mercury Interactive SITESCOPE monitor various web services and system parameters on production servers.
• Experienced in Performance testing, benchmarking, or performance monitoring Using SiteScope.
• Installation and launch the SSL Certificates in SunOne/IBM Web Sphere/ Iplanet servers.
• Experienced in operating httpd web servers and their configuration files, access and error log files from Multiple Application Servers like Apache/Tomcat and Netscape/iPlanet/SunOne /IBM Websphere 5.1.1.9
• Visual Source Safe Administration and Subversion maintenance.
• Using Sharepoint portal update the production releases and change Controls.
• Generate daily system and web service reports using Webtrends software.
• SSL Certification /Installation /Configuration on Multiple Applications .
• Webtrends Analytics 8 for processing web logs and generating web server usage reports and providing statistical analysis of web data.
• Experience in Version control systems tools Visual Source Safe and SVN
• Deployment and Implementing the Web applications using Sun Java System Portal Server 7 for the ESRI, Vendors and clients.
• Responsible for the availability and 99.99% uptime of production servers in three different data centers.
• Handle Updates on Applications servers and in charge for Production Releases in three data centers.
• Provided on-call support 24 x 7 availability with onsite and Mentored offshore Team.
• Use Secure shell client tools to upload.
• Install and administer Iplanet web server. Responsible for the testing and implementation of SunONE AppServer 7.0/8.0
• Installation of SSLcertificates from Verisign for Multiple Applications
• Created and Used shell scripts enabled tools to transfer the files from staging to production environment.
• Experience with web site usage, terminology, click streams, node analysis, and traffic analysis using Webtrends Analytics 8.0 Reporting Tool
• Experience with Microsoft System Center Operations Manager (SCOM) 2007.
• Used HP SiteScope extensively which enables system administrators to monitor IT infrastructure remotely .
• Skilled at developing queries using SQL against various databases systems such as Oracle 9i and Teradata.
• Worked with the Cisco CSS for load balancing between servers in Three different locations
• Deploy WebSphere Portal Server 5.0 in Windows and Solaris along with WepSphere Application Server and IBM HTTP Server.
• Worked on Oracle 9.1 for spatial analysis and information management database solutions.
• Studied the security policies for the DMZ network and implemented procedures to tighten the security
• Deploy various Java applications on IIS 6.0 .
• Moving existing Web sites and applications that are hosted on a Web server running an earlier version of IIS to a newly installed Web server running IIS 6.0.
• Update system patches on UNIX and Windows servers whenever necessary.
• Used Sun Java System Portal Server 7 Wikis to Increase team productivity.
• AXL conversions using PERL Script, ArcIMS Refresh Adding and updating the AXL Services.
• Worked with ArcXML Files updation to set to ESRI environment
• Work with various vendors to analyze and purchase Global Load Balancer and other servers according to user/client requirements
• Knowledgable with Scientific inquiry in an iterative process of integrating accumulating information using Bayesian Analysis
• Work out Win-Win proposals between the customers & the organization
• Spearheading entire gamut of activities including project planning, Customers expectations and Business Forecasting, identifying Business opportunities, E2E implementation, etc.
• Managing a large team comprising of project teams involved in providing E2E services for Managed Services, . Monitoring project Managers and Engineers involved in engagements.
• Functioning as escalation point for major incidents on Production Platform.
• Accountable for providing E2E solutions for Managed Services & ensuring E2E delivery within scope & budget.
• Merit of acting Alternative SPOC for Offshore Counter Part (Senior Project Manager) & successfully managing line of business in his absence.
• Overseeing presentations for monthly post implementation reviews & conducting various meetings with clients.
• Successfully co-developing proposal documents with the Account Managers.

Confidential, Reston, VA

As Production Support Analyst

Environment:Sun Solaris UNIX 9.0, Oracle 9i, Java 2.1, Web Logic, Web logic 8.1

Responsibilities:

• Responsible for International payment & US Payments with respect to messaging.
• Handled shell scripts using the scheduler.
• Deploy web application manually with IWS (Iplanet Web Server 6.0).
• Installation of SSL Certificate, maintain the availability of the application
• Participated in Numerous technical projects, including security reorganization infrastructure improvement, interface development, tuning and data maintenance
• played a key role in selecting appropriate technology for the modules according to their functions
• Strong noledge of SQL, database query tools, basic database design concepts, and an understanding of physical and logical models of databases.
• Provided production support.
• Selected and configured an Internet online support tool that supplies technical assistance for customers.
• Visual source safe is being implemented as Version Control system
• Development of auditing and logging component for logging all the workflow transactions.
• Hands on experience with data modelling and table design along with an understanding of ER diagrams, data warehouse and OLAP technologies or methods.
• Knowledge and experience with Informatica data warehouse reporting tool, Business Objects and other enterprise level business analytics.
• Development of monitoring component to monitor the transaction volume initially for critical Internet transactions and later on for Intranet and Extranet transactions.

Confidential

Application Support Engineer

Environment:: Java (JDK1.1/12), HTML 4.0, JavaScript1.2, UNIX Shell scripting, JDBC, Java Web Server1.0/1.1/2.0, Windows NT, IIS, RDBMS, Oracle8.0, JRun3.0, Visual Source Safe, Visual Java, Cold Fusion, Rational Rose2000, Erwin, EJB, Swing, Netscape composer, Adobe Photoshop, J Creato

Responsibilities

• Development and documentation of support Shell scripting procedures.
• Deploy web application manually with IWS (Iplanet Web Server 6.0).
• Installation of SSL Certificate, maintain the availability of the application
• Participated in Numerous technical projects, including security reorganization infrastructure improvement, interface development, tuning and data maintenance
• played a key role in selecting appropriate technology for the modules according to their functions
• Provided production support.
• Selected and configured an Internet online support tool that supplies technical assistance for customers.
• provided the underlying core functionality necessary for the development and deployment
• A high-pressure role ensuring availability of software, system performance, installation, upgrade and version management of design project environments

Confidential

Application Support Engineer

Responsibilities:

• Responsible for International payment & US Payments with respect to messaging.
• Handled shell scripts using the scheduler.
• Deploy web application manually with IWS (Iplanet Web Server 6.0).
• Installation of SSL Certificate, maintain the availability of the application
• Participated in Numerous technical projects, including security reorganization infrastructure improvement, interface development, tuning and data maintenance
• Working with many Application teams. Help optimize Production Batch cycles on the Mainframe and Distributed systems.
• Worked with them on Projects and help they develop their Batch cycles from test to production. Work closely with the application teams and with the support teams.
• Selected and configured an Internet online support tool that supplies technical assistance for customers.
• provided the underlying core functionality necessary for the development and deployment of business-driven applications with Web Logic Server.

Environment:: Java (JDK1.1/12), HTML 4.0, JavaScript1.2, UNIX Shell scripting, JDBC, Java Web Server1.0/1.1/2.0, Windows NT, IIS, RDBMS, Oracle8.0, JRun3.0, Visual Source Safe, Visual Java, Cold Fusion, Rational Rose2000, Erwin, EJB, Swing, Netscape composer, Adobe Photoshop, J Creator.