Technical Operations Implementation Project Analyst Resume Malvern PA - Hire IT People

SUMMARY

Motivated, multi - faceted IT professional with 20+ years of experience in product implementation management, client account management, and customer support. Proven ability to work in fast-paced environment while providinghigh level of service to clients. Client-facing with strong relationship building, strategic planning and problem solving skills.
Functional Project Analyst and key liaison between client, third-party vendors, internal project teams and development while accomplishing 100% of software implementations on-time within aggressive timeframe. Created, tested, and implemented process improvement projects increasing productivity. Project-managed onsite software implementation, drove QA, trained end-users and external stakeholders.

TECHNICAL SKILLS

Full Project Life Cycle Analysis - Project Requirements, Development, Implementation, Testing and QA, Training and Support
Proficiency in Microsoft Office, SQL, Crystal Reporting, Core FTP (File Transfer Protocol), SFTP, Application-based UNIX
Electronic Data Interchange (EDI) transaction services, ConnectDirect/NDM, Clearinghouse services, Revenue Cycle Management

PROFESSIONAL EXPERIENCE

Confidential, Malvern PA

Technical Operations Implementation Project Analyst

Responsibilities:

Extensive contact with 400+ healthcare clients and 150+ payers/trading partners providing client-facing software account management, implementation project services, solutions integration, and Level 2 operational support on a daily basis
Functioned as HIS Project Lead and SME for EDI transaction service transporting files produced by multiple product lines to insurance payers, trading partners, third-party vendors, and healthcare clients
Created product specifications based on client requirements for the development of new products and/or enhancements to existing products and defined, documented, and supported product/solution vision through client interaction and interpretation of regulatory guidelines
Coordinated integration activities across solution groups by identifying networking and technical resources needed as well as defining system specifications and necessary system maintenance with client to ensure timely delivery and completion of project
Proficient in leading customer meetings, conference calls, implementation status update calls, and all project communications while working as a key contributor on specific enterprise solution project teams
Provided ownership for triage, root cause analysis, escalation, and facilitated resolution of 100% of project implementation pre-live and post-live audit report exceptions and data process errors submitted by the client and/or vendor
Enrolled healthcare clients in EDI database, customized and tested file transport script, guided client with setup process and connectivity for delivery of files and performed manual transmission of files and report downloads when necessary. Reported monthly file transport metrics
Collaborated with payers and third-party vendors to identify and execute timely resolution to issues outside of development and sustain high level of customer satisfaction
Guided internal functional areas including offshore resources. Conducted onsite and remote client training as well as advising end-user and external stakeholders on installation and support processes, tools, enhancements, and deliverables

Confidential

Sr. Application and Implementation Analyst

Responsibilities:

Collaborated on build and launch of Client Server Help Desk and established support plan to perform Level 2 support for PeopleSoft payroll and financial products interfacing on multiple delivery platforms
Developed plans, schedules, and resource requirements of various implementation projects and facilitated successful migrations from mainframe to client server financial products on-site at BETA sites; Shady Grove and Washington Adventist Hospitals while functioning as project manager working with contractors during all implementation projects, testing, training, upgrades, and special projects. Provided pre and post-live support for 40+ contracted customers both onsite and remotely.

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Technical Operations Implementation Project Analyst Resume

Malvern, PA

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