IT Program Manager Resume Cleveland, OH - Hire IT People

SUMMARY:

Project Leadership ~ Business Process Improvement ~ Strategic Planning~A versatile and highly accomplished Program Manager with over 10 years of experience managing technical and non - technical projects utilizing Agile and Waterfall. Proficient in performing requirement and gap analysis between goals and existing procedures and designing processes to increase operational productivity. Exceptional leadership skills with experience managing large project teams with budgets over 1 million. Results-oriented team leader with great interpersonal skills and a comprehensive knowledge of operations and business process improvements.

CORE COMPETENCIES:

Project Management

Strategic Planning

Change Management

Program Management

Process Analysis and Redesign

Training and Development

Vendor Management

Software Development Life Cycle (SDLC)

Leadership and Management

Policy and Procedure Development

MS Office (Project, Visio, Excel, Access, PowerPoint, Word, Outlook)

PROFESSIONAL EXPERIENCE:

Confidential, Cleveland, OH

IT Program Manager

Responsibilities:

Set up of a new hybrid Directive and Supportive PMO including staffing, training, and change management. Implement a common methodology, utilizing effective and repeatable project management processes.
Responsible for governance, which involves working with the over-arching structure, development and evaluation of processes and procedures, which includes development of metrics and defining key success criteria and deliverables.
Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of projects for program objectives.
Perform regular reviews of Vendors for accountability and successful management, ensure compliance with standards and vision alignment.

Confidential, Cleveland, OH

IT Project Manager

Responsibilities:

Responsible for executive reporting, project and program and performance management. In addition, led the project management of several projects throughout the entire project life cycle, including proposal evaluation, project initiation, project delivery, stakeholder management, post implementation review and project close out.
Manage multiple vendors and project managers to achieve stated goals and objectives within the SOW, contracts and purchase orders.
Draft action plans and lead meetings with department executives to review project status and proposed changes.
Manage project budgets of $1 million+ and work closely with senior management, project sponsors, functional managers, SMEs, and vendors to execute on technical solutions utilizing PMI methodologies.
Monitor costs, timescales and resources to achieve 100% success rate of completing projects under budget.
Draft action plans and lead meetings with department executives to review project status and proposed changes.
Secure formal acceptance of designated milestones and conduct gate reviews.
Active Directory Migration and Consolidation Project from Windows version 2003 to 2012
Confidential “Parade” Legislation project lead
Voice and Cisco Unified Contact Center Enterprise upgrade from version 7 to version 11
Exchange Migration from version 2010 to 2013
Citywide Utilities and Cost Recovery Audit Project recovering for the City over $1-million in refunds and annual cost savings
Cityworks Asset Management System implementation for the Water Pollution Control Department

Confidential, Cleveland, OH

IT EDP Auditor

Responsibilities:

Determine appropriate financial or technical audit measures and document the results in work plans.
Create and implement financial and technical policies and procedures.
Evaluate and review applications to provide input into the design of new systems regarding internal controls and adaptability.
Evaluate technical environments for disaster recovery and business continuity recommendations.
Periodically review data processing facilities to ascertain organizational operational effectiveness.
Provide budgeting, forecasting, and analysis of financial results for divisional projects from conceptualization through implementation.

Confidential, Cleveland, OH

Senior Internal Auditor

Responsibilities:

Responsible for financial risk assessment, planning, and review by interview using analytical procedures.
Assist external State auditors with annual citywide audits.
Audit up to 25 financial and operational work plans per year and offered recommendations for organizational process improvements.
Develop expertise through written reports, policies and procedures, management presentations, and work plans.
Produce deliverables that include reports on financial, operational flow charts, and performance information in accordance with GAAP.
Databases, Systems, and Applications: SQL, Oracle, Cisco, PeopleSoft, Advantage, Kronos, ADP, Microsoft Office, Accela, and Cityworks.

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It Program Manager Resume

Cleveland, OH

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