SUMMARY:

• Entrepreneurial IT Professional with extensive experience in Project Management, Strategy Mapping, Solution Designing, Business Process mapping & re - engineering, Business - IT Integration & Vendor Management.
• Managed end-to-end projects working cohesively in Global Delivery model (Onsite/nearshore/offshore) with diverse technology vendors and multi-cultural teams

TECHNICAL SKILLS:

Infrastructure: Network Migration (Siemens/ Alcatel switches), DC / Application Migration, Provisioning Infra (Cloud/ Bare metal), Cisco Cloud Center implementation, Avaya IP PBX & Conversant IVR, Computer Telephony applications (Unified Communications)

Software: Implementation - Talisma CRM, Front Range ITSM, Heat CRM, Blue Pumpkin WFM, Cisco Cloud Center (CLIQR) and Unified Communications Avaya & Interactive Intelligence. Used Trello (Kanban tool), ServiceNow, Jira, Remedy, HP QC & MS SharePoint.

Practice Areas: SDLC - Agile / Scrum/ Waterfall/ Kanban, DevOps, App Re-platforming/ Refactoring, Vendor Selection & onboarding, Outsourcing Risk-Fit advisory, Business Process Transformation, Release Management, CRM Consulting & Vendor Management.

PROFESSIONAL EXPERIENCE:

Sr. Project Manager

Confidential, Cupertino, CA

Responsibilities:

• Managing Infrastructure projects for Retail team (Apple Stores) and Customer Systems (Genesys, WeChat) through strategic requirement planning and execution of provisioning Dev/ Test/UAT/Prod environments.
• Responsible for end to end delivery of on-premise & cloud infrastructure across multiple Data Centers that includes AIX, Solaris, Linux servers, switches, NetApp storage etc. Cross functionally managing resources across vendors & teams like App development
• Storage, NW Engineering, Site Services, Systems Engineering, Change management & Service Delivery. Significantly contributed to rationalization of existing Infrastructure, improving operational readiness and optimizing resource usage across DCs thereby bringing dollar savings.
• Brought novel ideas to reduce project delivery timelines by streamlining resources and designing standardized delivery processes thereby positively impacting KPIs like time to market and improving retail store experience.
• Proactively mitigating risks by deep-diving into dependencies & sharing early warning indicators.

Sr. Project Manager

Confidential, Burbank, CA

Responsibilities:

• Responsible for enhancing the overall delivery for Confidential Supply Chain projects at Confidential Inc. Improved operational capabilities by identifying delivery gaps, reducing handoffs using Lean & re-designing business processes across teams.
• Cross functionally worked with Client teams (Marketing, Finance & Ops) and external vendors to ensure stronger integration across projects with varying priorities.
• Introduced novel approach to manage metadata operations by Scrum adoption with a combination of hybrid outsourcing model, in-house media IP capabilities and process automation.
• Stabilized the operations by organizing unsolidified requirements into standardized process maps and data driven decisions. Increased revenues by 25% by onboarding new work-streams with new media partners.
• Achieved an overall reduction in operation handle time by 20% and improved quality (by 15%) for the client’s metadata operations by identifying automation opportunities, improving business processes & operational re-structuring.

Sr. Project Manager

Confidential, Torrance, CA

Responsibilities:

• Synchronized efforts, reduced operational handoffs and turnaround time for App enhancements and infrastructure upgrades for servers, storage, firewalls, database etc. Built strong partnerships with global delivery vendors across varying delivery formats.
• Managed an independent large project of new implementation of Cisco Cloud Center (Cliqr) for automated IT Provisioning
• Achieved spend reduction working in complex hybrid onsite & offshore teams with vendors like Cognizant, CSC, Cliqr, Infosys & internal teams (EA, Designers, Compliance, Finance) and controlled budgetary challenges without sacrificing timelines
• Improved Requirement gathering processes by identifying & filling gaps in the data collection. Brought rigor in Agile adoption (incl. Telematics) - participating in daily stand ups, sprint planning and retrospective ensuring timelines and risks are well managed.

Sr. Project Manager

Confidential, Las Vegas, NV

Responsibilities:

• Collaborated with diverse stakeholders (Sponsors, Directors, Sales Leads), ~ 30 employees (fiber design, access engineering, assurance, provisioning) and vendor team of 20+ employees from Alcatel & Fujitsu (UPS install/ Electrical, cabling, Fiber provisioning & testing, site surveyors, field technicians, remote troubleshooting and configuration uploaders)
• First of its kind Scrum based NW Infrastructure migration by planning weekly sprints, managing scrums teams, retrospective etc.
• Made strategic recommendations on project delivery to Regional Steering committee and recognized several times as an SME for Infrastructure migration for other regions. Created and shared best practices with other regions helping them kick-start migrations.
• Rationalized budget, reduced dollar spend by 15% on material & contract workforce and streamlined material procurement process
• Added significant scope midway in the project based on sponsor’s immediate needs, & completed the project ahead of schedule

Sr. Project Manager

Confidential, El Segundo, CA

Responsibilities:

• Managed cradle-to-grave delivery in a complex IT environment with delivery ownership of services across project scoping, Application development (Agile - Scrum / waterfall), testing & production deployment directly managing vendors like SAP, HP, IBM & Infosys.
• Enhanced Release Management process to track Projects to be committed & ensured that the Dev (.Net, C#), SQA & production teams deliver timely & within budgets. Increased commitment rate of high priority projects by 15% Q-o-Q.
• Increased the progression of timely build completion using Jira from Dev to SQA thereby meeting delivery timelines. Reduced the defect density (Dev bugs & defects in a build) to the tune of 15% by identifying process gaps and resource allocation adjustments.
• Participated in daily scrum meetings, operational readiness, backlog planning, sprint reviews and retrospectives. Planned reviews for Release Management to reduce scope creep and minimize change requests towards the end of development & testing cycle.
• Reduced downtime required during Maintenance and Production window by infusing rigor in cutover planning. Brought more than 18% reduction in post-production defects (including major & minor)
• Nominated as an SME / trainer for new recruits in the Enterprise PMO and Release Management functions

Engagement Manager

Confidential, Bridgewater, NJ

Responsibilities:

• Managed client relations & strategic ongoing projects for key clients in the Telecom & Cable sector in North America (Verizon, Cox, TWC, Comcast, Cablevision etc.). Advised on key areas in adopting outsourcing services like Technical Support
• Web Development, CRM maintenance, IT Ticket Management solution implementation, Sourcing & Procurement, Business Analytics, Sales Fulfillment, Billing Services etc. along with demonstrating solutions/ platforms.
• Instrumental in promoting IT & BPO process enhancement solutions by partnering with client teams & organizing proof of concept, joint strategic case discussions and consultative vision planning.
• Lead business case development on new outsourcing services by advising clients on potential of outsourcing through creative risk-fit models & nearshoring. Advised clients on their global delivery & outsourcing strategy across low cost locations globally
• Independently led complex client negotiations (commercial & legal) and partnered with an array of IT and Business process solution providers.

Principal Consultant

Confidential

Responsibilities:

• Spearheaded business transformation exercise, redesigned the outsourcing methodology and conducted consulting assignments for telecom & IT clients in UK, Asia & Europe and successfully transitioned business processes across multiple global destinations.
• Showcased Platform-based solutions to the existing customers/ prospects in the Fulfillment, Assurance & Billing space. Anchored the preparation of the Telecom SBU business plans for consecutive years with extensive research and data analysis.
• Led 10+ onsite consulting projects and outsourcing business case development for renowned Fortune 500 companies
• Single-handedly managed 2 multi-million projects in mobile solutions and Sales COE creation
• Awarded the title of the “Best Solution Design Contributor” for consecutive years for executing business transformation projects

Senior Consultant

Confidential

Responsibilities:

• Won 2 large-sized deals, one against the biggest ITSM Consulting company with a deal value three times higher
• Successfully negotiated and signed an alliance with a US based ITSM and CRM solution provider

Senior Business Consultant

Confidential

Responsibilities:

• Managed the single largest WFM implementation for Servion in Asia Pac
• Promoted to manage ongoing/new projects at their strategic global customer (World’s largest bank)
• Invited by a large Telecom company to provide consulting in setting up the customer services center & technology