SUMMARY

• Experienced Software Professional with a total work experience of 10.9 years in Program Management, Project Management, and Software delivery.
• Experienced in Scrum activities: scope setting, sprint - planning, story sizing, creation of iteration-stories, progress tracking, removal of blockers and co-ordination among teams.
• Coached new team members to adapt and adhere to scrum practices and framework.
• Well versed with both Agile & Waterfall software development methodologies.
• Experienced with PM tools like JIRA, Confluence, Clarity & MS-Project.
• Experienced in creating & updating project documentation like: Project Charter, BRD, Execution plan, Project Risk plan, Progress & Issue tracker, Test reports, UAT Report, Operational Readiness document, Deployment plan, IT-Support handover & project closure report.
• Experienced in leading end-to-end product development from identifying requirements, driving co-ordination between stakeholders, development & testing teams, driving UAT and deployment for user-base spread across different countries.
• Experienced in test strategy development, test planning, designing of use-cases, traceability matrix, monitoring & control and delivering metric based QA reports.
• Experienced in data analysis & metrics-based reporting, creating pivot tables & charts, what-if analysis, dashboards & presentations for senior management.
• Organizing and driving executive level meetings for technology adoption, technology investments, recruitment & training strategy.
• Worked & delivered projects for clients across multiple geographies (USA, India, UK & UAE).
• MBA from a Top-5 Indian B-School.
• Experienced in delivering complex, multi-vendor programs for the customer’s CTO office.
• Experienced in leading large projects with teams spread over multiple countries.

TECHNICAL SKILLS

• Program management
• Project Management
• Scrum Implementation
• Coaching
• Delivery strategy
• Project reporting
• UAT Design & Facilitation & Product Development. JIRA
• MS-Project
• MS-Excel
• Tradestone
• Microstrategy reporting pl/sql
• UNIX
• TOAD.

PROFESSIONAL EXPERIENCE

Confidential

Scrum Master

Responsibilities:

• Facilitated scrum events like sprint planning, daily stand-ups, review and sprint retrospectives.
• Supported prioritization & estimation of tasks through use of agile metrics like team-velocity, burn-down chart & requirement stabilization index. Also suggested changes to sprint scope to meet sprint goal and avoid any slips.
• Supported the management with team organization (paired-programming), progress tracking (burn-up & burn-down charts), timely communication of risks, removal of blockers and co-ordination among teams.
• Helped the product manager & team in user story sizing, creation of sprint tasks and concise acceptance criteria during planning.
• Employed capacity planning effectively to address resourcing requirements & task distribution among teams.
• Drove breakdown of sprint tasks, suggested changes to sprint scope to meet team’s sprint goal. Also guided to bring out concise acceptance criteria during planning.
• Experienced in using JIRA & Confluence for project tracking & collaboration.
• Helped the teams to understand testing metrics and apply them to accurately estimate their work.
• Coached new team members on self-organization & to adapt and adhere to scrum practices and framework.
• Teamed up with stakeholders for communicating execution plan, resourcing needs, accomplishments, issues, dependencies & risks.
• Managed co-ordination between stakeholders leading lesson-learned sessions during sprint review and retrospective, risk management, resolving conflicts and ensuring readiness for timely product go-live.

Confidential

Project Lead

Responsibilities:

• Responsible for developing detailed project plans and calendar schedules for a scrum team of 5 comprising of both Developers & quality assurance analysts.
• Responsible for scope setting, sprint planning, story sizing, creation of iteration-stories, progress tracking, dev & test environment setup, defect analysis & reporting & removal of blockers.
• Planned & scheduled the UAT. Identified the right team to execute the UAT. Also managed, pilot release and handover to the support teams.
• Collaborating with L2 & L3 support to ensure smooth handling of post-production issues.
• Ensuring compliance for changes, project-documentation (development, Test reports, deployment plan).

Confidential

Program Manager - Quality Assurance

Responsibilities:

• Responsible for successful program execution: scope setting, estimation & delivery schedule for the program.
• Coordinated test strategy development, project planning, scheduling, allocation of analysts to programs, ensuring test environment availability & generation of test reports.
• Negotiated test requirements and test strategies. Also clearly communicated the entry and exit criteria for each test cycle.
• Liaising between global teams spread over four-continents for refining and base-lining the requirements, building a general consensus and updating the detailed test plan accordingly.
• Established the policies for UAT, tracked & controlled rolling UAT, ensured clear communication, managed estimates & risks.
• Defined and improved the change request management (CR) processes for prioritizing and managing analysts’ requests.
• Creation of acceptance, deviation and exception status-reports for senior management.
• Co-ordinated the roll-out of the new requirements management (Blueprint) tool.
• Evaluated the new tool’s acceptance among users, managing associated risks.

Confidential

Agile Project Manager

Responsibilities:

• Doubled up as a Scrum master along with test facilitation for the product development teams. Worked with both Agile & non-agile teams.
• Coordinated test strategy development, specification of all testing activities and the priority, scheduling, allocation of test engineers to the project.
• Administered and maintained JIRA & HP Quality Center including creating projects and users, customizing workflows, and training the users.
• Actively participated in gathering & documenting the business requirements followed by creation of Traceability matrix. Also, documented and signed-off the functional test plan.
• Coordinated defect-triage discussions, clearly established entry and exit criteria for tests.
• Supported scope setting, sprint planning, story sizing, creation of iteration-stories, progress tracking, dev & test environment setup, defect analysis & reporting & removal of blockers.
• Also, coordinated scrum events like scrum review with stakeholders and retrospective for the team.
• Facilitated environment for test execution, UAT execution & communication plan, user training, pilot release and go-live.
• Restructured internal coordination around test-leads; drove accountability closer to direct teams thus improving overall performance of the teams.
• Helped team members to understand agile framework and coordinate with traditional development & support teams.
• Prepared Test reports for management and assisted the program manager in the development of weekly and monthly status reports.
• Responsible for meetings with end-users and stakeholders to identify problems, resolve issues to improve the usability and to ensure a stable and acceptable solution.

Confidential

Business Analyst

Responsibilities:

• Solution Feasibility Analysis on Openlink Endur platform
• Leading the team of 4 Business Analysts.
• Business Analysis and use-case preparation.
• Creation of Business requirement documents and mapping them to use-cases.
• Gathering test-data
• Liaising End-users, Development and Test teams.
• Test-case review
• UAT Facilitation

Confidential

Business System Analyst

Responsibilities:

• Business requirement Analysis
• Analysis and review of the test cases.
• Leading the team and training the team members on the business domain.
• Creation of project documents.
• Creation of Test data
• Resolving the application issues and taking bottom-line responsibility of deliverables
• Facilitating UAT