SUMMARY

• 10+ years of professional experience as Scrum Master / Sr. Business Analyst / System Analyst / IT Project Leader role with wide experience at fortune 500 firms. Thorough knowledge of Business Processes, Business Requirements gathering, Vendor Management, Cost Optimizations, ERP System, Heath Care, Networking, Customer Care, Financials, Security, Infrastructure, UX and business process reengineering concepts. Skilled in eliciting user requirements and translating them into data, functional and usability requirements.
• Strong knowledge of Software Development Life Cycle (SDLC), Infrastructure Development Life Cycle (IDLC).
• Including requirements analysis, design, development, testing, and deployment.
• Proficient in Waterfall and Agile (Scrum, Kanban and XP) framework.
• Hands on knowledge in Scaled Agile framework (SAFe).
• Skilled in Analysis and Design with experience in creating Use Cases, Class Diagrams, Activity Diagrams, State Diagrams, Sequence Diagrams, Unified Modeling Language (UML) using MS Visio.
• Acted as liaison between the design & technical team and the end users, stakeholders, product managers and business team to understand and translate the requirements.
• Excellent Vendor Management skills
• Contract negotiations, compliance verifications, relationship management
• Experience with working in fast - paced AGILE development environments.
• Demonstrated ability to work actively in different phases of Software Development Life Cycle (SDLC) and Agile methodologies (SCRUM).
• Excellent Documentation skills to generate Project Charter, Business Requirement Document (BRD), RACI, Stakeholder Register and Project Plan.
• Created Test-Cases and Test-Plans, hands-on experience of different QA Testing Methods, System Testing, GUI Testing, Black Box Testing, UAT, and Automated Test Scripts.
• Demonstrated ability to work actively with different Design Tools to create Use Cases and UML diagrams such as Use case diagrams, Work Flow Diagrams/Process Flow Diagrams; and Entity Relationship Diagrams and Data Flow Diagrams.
• Sound knowledge of ITIL and Audit Quality process.

TECHNICAL SKILLS

Testing Tools: HPQC ALM, Load Runner, QTP, Selenium

Operating Systems: Windows, UNIX, Linux

Agile Tools / ITSM: JIRA, VersionOne, Rally, TFS, SharePoint, ServiceNow

Databases: MS ACCESS, PL/SQL

ERP: SAP, PeopleSoft, Salesforce

Project Management Tools: MS Outlook, MS Visio, MS Office, SharePoint, Jira, VersionOne, CA Rally, Confluence, Project Portfolio Management (PPM) - Clarity and Microsoft Project

PROFESSIONAL EXPERIENCE

Confidential, MN

Scrum Master/Business System Analyst

Responsibilities:

• Involved in Agile Coaching for Infrastructure and Security teams to be part of Agile team.
• Responsible for implementing, facilitating and enabling the agile methodology at the team level.
• Following servant-leadership to ensures adherence to standard Scrum practices, implementing continuous improvements for increased team performance.
• Consulted to clients on the implementation and adoption of agile principles and best practices such as Scrum, Kanban, Lean, XP, etc.
• Serving as a Servant Leader for several teams.
• Responsible for gathering business / functional requirements, creating BRD, prioritizing, creating user stories based on Epics, estimating and developing acceptance criteria.
• Providing effective collaboration, facilitation, leadership, and coaching to support successful, on-time, high quality delivery of software solutions.
• Coordinate and assist Program Level Release planning meeting (SAFe), identify dependencies.
• Accountable for the entire product lifecycle, including Release planning, Roadmap planning, sprint planning, Story mapping, story slicing backlog grooming, Daily Scrum, sprint review and retrospective. Ensure projects are successfully deliver.
• Facilitated Scrum ceremonies (Daily Sprint, Sprint Planning, Sprint Review/Demo and Sprint Retrospective) along with Backlog grooming sessions.
• Tracked status of deliverables at all points using Burn-down/Burn-up charts, Velocity charts and Sprint boards.
• Identified and removed impediments to the success of the sprint by working with every single team member.
• Facilitated the transition of the project into an Agile environment by using Agile tool CA Rally.
• Facilitated release planning, Product backlog grooming, sprint planning, retrospective and sprint demos.
• Facilitated the team to maintain their Scrum tools (Story board, Action board, charts, backlogs, product chartering).
• Assisted product owner with keeping the backlog groomed as well as facilitated story time and design workshop.
• Facilitated the interactions between the Product Owner and the Scrum Team to optimize the goals as well as continually adapting and prioritizing the Backlog.
• Facilitated the Daily Standup and was responsible for removing any obstacles encountered by the team.
• Assisted the Development Team by facilitating reviews and planning sessions.
• Scheduled Sprint Reviews/Demo at the end of each sprint with the Product Owner as well
• scheduled and facilitated Sprint Retrospective meeting sharing the update with higher leadership team to improve the process and techniques eventually.
• Monitored Sprint tasks to ensure team success.
• Mostly involved in PMO activities for Scope, Schedule, Budget, Risk, RACI and Stake Holder Management.
• Conduct, manage and host weekly CAB Advisory Board/Forward Schedule of Change meetings to determine impacts on all business units to prevent outages.
• Identify risks, dependencies and potential issues and proactively look for solutions to address them in advance.
• Support teams with issue resolution and escalation.
• Coordinated with administrative staff/ Business Team to facilitate requirements' gathering, walk through, JAD sessions, and developing Use cases.

Confidential

Technical Analyst / IT Support

Responsibilities:

• Troubleshooting client issues regarding installation/ set up of online testing and reporting software.
• Resolving complex problem that involve local network issue such as proxy servers, firewalls, internet filters and permissions and other school equipment and software configurations.
• Trouble shootERP related customer issues submitted throughERPSolution Manager tool. Responsibilities includes handling of incidents reported through phone calls and emails.
• Implemented and managed the change control process for allERP related tickets.
• Setup and managed Microsoft SQL Server and Exchange Server 2010 for the organization.
• Provide technical support for MS Active Directory (AD)/Outlook, VPN.
• Provide permissions, add computer to users lock down list and clearing printer queues in Active Directory and Microsoft Windows Server
• Troubleshoot LAN and Wi-Fi issues with laptops and desktops and setup VPN.
• Responsible for creating user accounts and computer profiles.
• Provide user technical support through phone or remote desktop software to troubleshoot offsite users' workstation or laptop
• Maintain excellent verbal communication with technical and non-technical clients and stakeholder at all levels in the organization

Confidential

HR Business Analyst

Responsibilities:

• Used successful agile techniques: User Stories, TDD, Continuous Integration, Continuous Testing, Pairing, and Automated Testing.
• Assisted the product owner with keeping the backlog groomed.
• Facilitated the interactions between the Product Owner and the Development Team to optimize the goals as well as continually adapting and prioritizing the Backlog.
• Facilitated the Daily Standup and was responsible for removing any obstacles encountered by the team.
• Assisted Product Owner protects the team from that noise.
• Assisted the Development Team by facilitating reviews and planning sessions.
• Scheduled Sprint Reviews/Demo at the end of each sprint with the Product Owner as wellscheduled and facilitated Sprint and Release Planning meetings.
• Monitored Sprint tasks to ensure team success.
• Supports Product Owner in developing, maintaining and grooming Product Backlog.
• Removes impediments/blockers in order to keep teams highly productive.
• Provides metrics and status to senior management.
• Mentors team members on Agile/Scrum best practices.
• Used Jira for Agile Scrum process.
• Managed offshore team in India.
• Provided technical assistance in identifying and evaluating automated systems and related procedures that are cost effective and meet business criteria.
• Assisted for preparing Business Definitions, requirements coordination, approval processes, and Systems Specifications documents.
• Create and maintain Process Flow diagrams.
• Engaged with Business/ Project Sponsors to clarify Business Requirements.
• Prepared BRD, by working with Business Team.
• Provided leadership over implementation team to ensure change requests are submitted, aligned, and approved with CAB board.
• Created, updated and maintained master COE presentations or electronic documents on COE share drives.

Confidential

System Analyst/Scrum Master

Responsibilities:

• Hands on experience in analyzing the high-level requirements, developing User Stories, Test Plans, writing Test cases, creating RTM, building test data using Excel & SQL queries, testing & documenting issues and collaborating with development teams to resolve issues using tool HP Quality Center.
• Responsible for writing Business Requirement Documents (BRD) and User Requirement Specification (URS).
• Worked with the business, stakeholders and the Solution Architects to define the User Stories for the business requirements by actively involving in one-one JAD sessions.
• Worked with user groups to provide training, resolve questions, assess user needs and recommend changes to the automated systems.
• Coordinated the accuracy of the data collected and stored in the corporate support system.
• Assisted lead BA in data review, evaluation, and design of company database.
• Managed SharePoint sites for archiving and updating of project documentation.
• Liaise with Data Base Management team in construction of data flow diagrams and documentation of the processes.
• Coordinated with Business Team for requirements gathering.
• As per the Lead BA's guidance, perform Gap analysis for the data warehouse being developed by identifying data gaps and data quality issues and proposing potential solutions.
• Worked with the Business Team for modeling activity and use case diagrams.
• Assisted for analyzing user requirements by working with data modelers to identify entities and relationships for data modeling
• Liaise with Lead BA in the design of data model for conceptual, logical model as well created different reports used by client groups.
• Performed requirement testability assessments and created Requirement Traceability Matrices (RTM).
• Prepared test cases for integration testing and system testing.
• Conducted Code Walkthroughs with the development team to get a thorough understanding of the underlying code of the application under test.
• Involved in creating sample data to test the system.
• Interacted with Developers, system engineers to follow up on Defects/Issues.
• Facilitated the transition of the project into an Agile environment by using Agile tool VersionOne.
• Executed Test Scripts in Test Lab of HPQC ALM.
• Reported bugs using defect manager in HPQC ALM.
• Actively participated with User groups to perform extensive User Acceptance Test.
• Developed testing documentation for advanced testing procedures for the User Acceptance testing group and Production Services team.
• Performed Record, report, and track defects to accurately depict the status of the system, daily testing status reports and acting as a single point of contact for defect tracking issues and updates.
• Worked extensively in testing boundary coverage to ensure the functions worked as expected.

Confidential

Business QA Analyst

Responsibilities:

• Liaison between stakeholder’s system users, clients and managers, software development team and the QA term to gather requirements.
• Created targeted Questionnaires for SMEs to gather requirements.
• Worked in SAP Order to cash, HCM and Finance system.
• Configuration of SAP-HR involving E-recruitment, Time management, performed SAPHR System, Integration and UAT Testing.
• Facilitated (JAD) Joint application Development sessions to identify the business rules and requirements and then documented them in a format that can be reviewed and understood by both business people and technical people.
• Involved in Requirement Scoping and analyzing high priority requirement for implementation.
• Studied and analyzed competitor’s applications and brainstormed to gather effective requirements for a quality product.
• Created Business Requirements Document and converted them into System Requirement Specifications Document.
• Followed the RUP methodology right from inception to the projects transition
• Help with the deployment, support and test of different Operations Support Systems (OSS) application like tracking network components, telecom billing and reporting.
• Implemented business modeling, data modeling, and object modeling using MS Visio to develop the business architecture for the application.
• Analyzed Requirements and created Use cases, Use Case diagrams, Activity Diagrams.
• Coordinated with the development team, database team, data warehousing team and QA team throughout all phases in the SDLC Framework.
• Assisted QA Team in writing test cases, test plans and tested the final application for usability testing to verify whether all the user requirements were catered to by the application.
• Prepared test cases for system Integration testing, Regression and User Acceptance testing.
• Used Rational Clear Quest for defect tracking and change management request and reported them.
• Involved in preparing a simple and detailed User manual for the application, for an intended user.