PROFESSIONAL SUMMARY:

• Highly skilled product professional experienced in delivering software solutions for the global enterprise marketplace while impacted by rapidly evolving technologies. Accomplished areas of expertise include: Product Management Public Speaking and Presentation, Requirements Gathering and Analysis, Strategy and Roadmap Building, Product Design and User Experience.
• Mature soft skills in leadership, communication, customer relationships, partner relationships, problem solving, team building, and change management. Strong technical background includes 10 patents in Data Protection and User Interaction Design. Very quick to develop new subject - matter expertise.
• Developing an understanding of market needs and creating strategies to maximize market share and product success.
• Collaborating with global, cross-functional teams and stakeholders, developing and sustaining those relationships.
• Designing short-term and long-term strategic plans / roadmaps / releases to maximize market presence and revenue.
• Customer and partner engagement. Building / nurturing customer relationships and partner relationships.
• Successfully representing the voice of the customer while working collaboratively with marketing, other product managers, product owners, scrum masters, and developers to deliver maximum customer value.
• Proven ability to design user paradigms and product solutions which delight customers. Passionate about user experience.
• Writing and prioritizing User Stories (requirements) which maximize customer value.
• Proven track record of delivering over and above the targeted functionality, within the allotted timeframe.
• Facilitating customer demonstrations for early and frequent feedback, to drive early course correction.
• Requirements analysis. Discovering stakeholders’ real needs.
• Expert at Aha and Jira administration and Aha-Jira integration. Proficient with Jama and Microsoft Project.
• Long time user of Microsoft Office Suite: MS Excel, MS PowerPoint, MS Word, etc.
• Unwavering commitment to very high-quality standards.

PROFESSIONAL EXPERIENCE:

Product Manager

Confidential

Responsibilities:

• Responsible for developing, managing, and executing: vision of product line, strategic planning, tactical execution, and product release - within an international technology company. The focal point for all SW product content and releases.
• Working with SME’s, Development, Deployment, Marketing, and Sales to develop and prepare for the launch of a new Safe-City focused, online, real time crime center product.
• Responsible to track and prioritize customer feedback to determine release strategy and cadence of product updates.
• Working daily with hardware, IoT, software, and cloud deployment teams to coordinate tactical execution and delivery.
• Evangelize the product vision, strategy, roadmap, and new capabilities to Marketing, customers, and Solutions Architects.
• Created a live product roadmap portal, providing online visibility and input for internal & external stakeholders.
• Initiated delivery of a controlled beta-test online cloud portal for customers to test new product functionality, currently in development - to drive towards early course correction of new capabilities being built.
• Working with Enterprise Customers, Solutions Architects, Tech Support, Contract Management (legal) to understand and document incoming functional requirements and usability opportunities - and to capture the urgency of each.
• Working with senior management, marketing and sales organizations, tech support, and development teams to prioritize documented requirements and build roadmaps, always aligned with competitive and market trends.
• Drive User Acceptance Testing and Technical Documentation.
• Build or Buy - Driving the build/buy decision, then interfacing, planning, and coordinating with technology partners to drive integration and cross-compatibility.
• Maintain an effective balance of resource investment, between delighting current customers and expanding our capabilities to expand our market share.

Senior Product Manager - SaaS Product Lifecycle Management

Confidential / Breakthrough Innovation

Responsibilities:

• End-to-end product process improvement in the SaaS cloud product development space.
• Evolved the software product lifecycle processes to maximize development team effectiveness. This effort started with prioritizing business goals to develop focused product strategy and product roadmaps, and encompasses the gathering, prioritization, and management of product requirements, through to evolution of Agile software development and release practices.
• Deployed Aha and configured Aha / JIRA integration to connect Product Management with the Agile Development.

Senior Product Owner / Product Manager

Confidential

Responsibilities:

• Led 3 teams concurrently, on 4 concurrent projects, through the entire development lifecycle, using Jira and Jama.
• Reduced product upgrade prep time for enterprise customers from 2 months to 2 days, which was key in landing a $30M renewal with Citi (Citigroup) within 6 months.
• Extended the product interface (API) within 3 months to enable a partner reseller to replace their previous solution.
• Designed a configurable, policy-based method for customers to automatically upgrade their backup software for their entire heterogeneous enterprise environment consisting of as many as 60,000 servers.
• Delivered solutions with excellent user experience by working directly with customers and partners to understand their needs and to validate the teams’ work during development, per Agile methodologies (Scrum and Kanban).

Senior Product Manager (PM) and Senior Technical Product Manager (TPM)

Confidential

Responsibilities:

• As a PM, responsible for two portfolios of customer workloads to protect: Heterogeneous Filesystems (Unix, Linux, Windows, Mac) and Collaborative Applications (SharePoint, Exchange, Active Directory, Domino / Lotus Notes, Enterprise Vault, etc), in on-prem, cloud, and hybrid cloud environments worldwide (Singapore, Malaysia, Canada).
• As a TPM, focus was on the protection of Database workloads: Oracle, Sybase, SQL, SAP, Teradata.
• Ensure application support works in clustered, virtual, cloud, and hybrid cloud environments.

Sr. Principal Requirements Analyst

Confidential

Responsibilities:

• Worked with Product Management, enterprise customers, partners, sales engineers, and account execs to understand customers’ unmet needs. Worked with development teams on complex technical problems.
• User Experience: Transformed the industry’s enterprise backup paradigm with the design of a simple, single-pane-of-glass method for automating backups, snapshots, replication, and retention of onsite and offsite copies of protected data across a heterogeneous environment. This created a significant competitive advantage.
• User Experience: Designed a user-facing backup management system to solve multi-tenancy issues while providing multiple inheritance through a hierarchical configuration model. Used Balsamiq for iterative wireframe design.
• Secured 10 patents toward increasing system performance/throughput and reducing technical complexity via robust internal mechanisms while providing elegant user-facing product paradigms. One patent was for user experience.
• Worked directly with JPMC to ensure deployment of the Storage Lifecycle Policy would scale to their environment.
• Designed and led the development and delivery of an integrated offsite backup management system. This separately licensed product add-on has generated millions of dollars of revenue over the years.
• Evolving from a UNIX-only system to support Windows environments, led the design and development of a user-friendly Management Console designed to meet Windows users’ needs. To this day, this Console serves the major market share of global enterprise backup customers with tape, disk, and cloud back ends.