PROFESSIONAL SUMMARY

• IT professional with 20 plus years of team leadership, mentoring, and coaching skills in information system and administrative roles with cross - functional and offshore teams. Progressive career that includes programming, process and product development, improvement, deployment, and support utilizing 6 Sigma, Waterfall, and Agile methodologies. Accomplished communicator, facilitator, change agent, and problem-solver that thrives in collaborative environments with demonstrated ability to influence outcomes, culture, and manage resources and finances.
• Project Lead with 6 Sigma Black Belt/Green Belt, Waterfall, and Agile experience
• Respected leader in managing application/integration project development and support teams
• Scrum Master responsible for facilitating backlog development, Agile Development, Daily Stand-up, Sprint Reviews, and Retrospectives
• Project Manager responsible for waterfall project planning and execution
• Led efforts for logistic facility warehouse startups and closures
• Expert process improvement and re-alignment strategist
• Responsible for department ITIL/ITSM incident, change, problem, and release management planning, coordination, execution, and metrics, as well as, business continuity and disaster planning for over 100 staffers and over 60 applications
• Managed department finances, budget, and Corporate related projects that affected revenue
• Exceptional team player and team facilitation skills

PROFESSIONAL EXPERIENCE

Confidential

Agile Scrum Master

Responsibilities:

• C2C Scrum Master for backend ETL teams working on Confidential Agile Framework (SAFe) implementation at ACT
• Conducted Scrum ceremonies, Backlog Grooming, and story pointing on regular intervals
• Coached team, Product Owner, and other Scrum Masters on Agile principles and managed Enterprise transformation transitions
• Participated in Product Increment (PI) planning and Scrum of Scrum Meetings for the Agile Release Train (ART)
• Identified Scrum Master onboarding processes to be standardized via Community of Practice
• Navigated challenges in the absence of the backlog for onboarding PI team and engaged Product Owner with priorities and de-scoping misaligned portfolio project objectives
• Generated sprint reports and tracked sprint metrics
• Delivered fixed date critical path integration deliverable on time amid intense politics with persistent transparency for one of the most complex integration components on the ART
• Managed highly integrated dependencies on the Agile Release Train for backend team sprints during Agile Transformation
• Scrum Master duties expanded from team of 6 to include responsibility for 15 resources across 5 projects under 2 teams consisting of offshore and onshore team members
• High touch Scrum Master facilitating team transition from siloed work team to self-organizing cross-functional work team responsible for all phases of data integration development, testing, and software deployment using story slicing, minimal viable product, and resource reconfiguring and realignment
• Contract extension offer

Confidential, Mossville, IL

Project Manager

Responsibilities:

• Completed Define/Measure phase and artifacts of 6 Sigma Black Belt project to select long term supplier EDI onboarding tool.
• Developed case studies for initial EDI transactions to be processed
• Scheduled vendors for Analyze and Improve phases to assess tool offerings and fit
• Conducted ITSM Service Level Agreement (SLA) interviews with customers and created initial CICT ITSM SLA drafts to be used for service-level management as a 6 Sigma team participant.
• Managed and sustained 98% application availability and timely responses for incident, change request, release, and problem management queues.
• Directed 5 - 7 development resources
• Troux Enterprise software roll-out (Waterfall)
• As interim Procurement Categorization Code Agile Scrum Master advocated on behalf of the customer to re-align the solution design from IBM BPM to a Java development effort.
• 3rd attempt to launch and complete the project
• Documented risks and excessive touchpoints
• Researched product owner specifications and historical requirements
• Documented major functionality gaps that could not be supported by solution design tool
• Program Manager agreed and team succeeded in delivering web based Java solution
• Worked closely with Product Owner to prioritize over 300 backlog stories
• Agile team programming practices included Feature Driven Development (FDD), Extreme Programming (XP), and Acceptance Test Driven Development (ATDD)
• Facilitated Retrospectives and Sprint Reviews
• Coached team and Product Owner on ATDD User Story writing, salesmanship and Agile/Scrum concepts
• Delivered 3 moderately complex functionality components (worth $100K) on time, on spec, on budget within three months in addition to handling day-to-day client-facing support as team lead/Project Manager (Scrum Master) in 2014 using Agile tenets for CICT Project.
• Delivered 6 moderately complex functionality components (worth $600K) within seven months (five months ahead of deadline) as the team lead/project manager in 2013 using Agile framework for CICT.
• Negotiated a deal with the Product Owner to reduce team support to 25% to accomplish the significant items requested since the same resources performed both support and development.
• Assumed team lead/project manager role during 3Q 2012 for year-end CICT Agile development project efforts and sprint facilitation.
• Team completed 6 data base tables and views and BOBJ Product Segment Report that undergirded cost break outs for over 40 product lines utilized by 14 business units across 4 categories

Confidential, Peoria, IL

Senior Analyst

Responsibilities:

• Agile team practices included FDD, KANBAN, XP, Quality Assurance (QA - automated and manual testing), ATDD, Sprint Reviews, and Retrospectives for the CICT Project.
• Participated as a team member in Agile activities during the software development phase
• Performed quality tests on 197 of the 355 Agile CICT Project stories developed that resulted in the identification of 243 design and development issues and 27 defects, avoiding at least $10,000 in warranty costs.
• As Quality Assurance Tester, developed the scripts and testing for the usability study that quantified the tool’s ease of use, as well as, affinitized, sized, and ranked 100+ user requests generated by the post-study User Summit.
• Promoted from Agile Quality Assurance Tester to Project Manager after the CICT User Summit.

Confidential, Morton, IL

Senior Analyst

Responsibilities:

• Divisional responsibility for executing IT Service Management (ITSM) Change, Release, Incident, and Problem Management processes and the development of metrics to gauge the quality of IT production releases. Facilitated meetings to review metrics, ticket closures, release schedules, and problem resolution. Instituted SOx procedures and guidelines.
• Efforts as lead IT recruiter for North Carolina A & T (N.C. A & T) resulted in 2 new hires and 2 internships over a two-year period.
• Led Six Sigma project, as a green belt, to simplify division ITSM release processes.
• Decreased the turnaround change ticket process time from 1 month to 1 week for data, minor, and standard changes
• Created and maintained project management accounts, budgets, and budget reports that achieved +/- 10% of budget goals for 5 consecutive years.
• Coordinated Corporate business initiatives for the Hackett Survey and the Research and Development Tax Credit.
• Identified development efforts that added more than $100,000 in tax credits to the bottom line
• Provided daily operational support for 10 facilities utilizing Transportation Optimization processes.
• Performed Land Rover integration testing and MG/Land Rover rollout.
• Designed, developed, and tested screens and programs for Caterpillar’s Transportation Optimization Strategic Improvement Process in COBOL and IMS to track freight carrier loads, values, and destinations.
• As Six Sigma Green Belt on Phase 1 and 2 of the Six Sigma Data Integrity Project for Land Rover, designed, developed, and tested program screens, programs, and multi-use program sub-routines.
• Achieved a Six Sigma payout for more than 30 team members, many of whom also qualified for green belt certification as a result of the project’s success
• Served as a corporate mentor for three students, beginning in their freshman year of high school and continuing through their graduation.
• Each mentee secured employment in his or her senior year - one remains in her position (at the local credit union, more than 10 years later); a second leveraged her IDOT position into a job with a local accounting firm; and the third became confident enough in her abilities to earn a nursing degree

Senior Analyst

Confidential

Responsibilities:

• Continued activities from previous role.
• Daily warehouse and operations support activities for two clients with 3 warehouses.
• Corporate and Confidential application team mentoring and development activities.
• Managed work load and assignments based upon Solution Center project plan and release cycles barring legal or government mandated requests.
• Coordinated development, testing, and rollout efforts for new functionality: Euro dollar conversion, dealer direct carryover work, and client EDI interface application functionality that spanned the entire application from inbound customer master changes to outbound warehouse shipping and invoicing for Daimler Chrysler and Hyundai clients.
• Verified resource allocations and charges.
• Assisted with year-end budgeting and cost projections.
• Assisted with year-end PDP process and team evaluations.
• Identified all files, processes, and code to perform client disengagement due to contract termination. Performed parallel and regression testing to ensure no impacts to remaining clients.
• Managed work load and assignments as team lead for 4 team mates and 2 offshore analysts.
• Performed business requirement gathering, design, and user acceptance testing for multiple client implementations, enhancements, and problem resolutions as voted by facility managers including dealer direct functionality for Daimler Chrysler client and Y2K checkout processing for Daimler Chrysler and Hyundai client warehouses.
• Provided coaching in business etiquette and interviewing as a Corporate mentor for local high school students.
• Coached, mentored, trained, and developed team mates on Confidential application.
• Provided daily operations and system support for two clients at three warehouses.
• Provided off-shift pager support.
• Client development implementations using COBOL.
• Developed and customized program functionality, screens, and reports using COBOL, VSAM files, and IMS MFS in pre-packaged Arthur Andersen software
• Hyundai Implementation - led client data conversion and performed outbound client set up
• MCF Client Implementation - executed technical tasks to create a new on-line production region; led shipping invoice and Daily Activity Report development; created and executed
• European start-up data conversion processes; and performed initial European on-site post
• implementation system support
• Saab Client Implementation - customized Andersen Consulting software package
• Business Continuity and Disaster Recovery Process.
• Identify and document application specific files and data needed in the event disaster recovery executed
• Test and execute disaster recovery processes

Confidential, Peoria, IL

Systems Analyst

Responsibilities:

• Certified state vocational COBOL Instructor trained recruits for Business Systems Programmer Course.
• Trained relocated workers to program using COBOL, CICT, IMS, and IMS MFS
• Proofed textbook and courseware
• Developed textbook exercises and test data
• Administered and graded classroom assignments and tests
• Troubleshoot code for students
• Conducted Train-the-Trainer workshops for consulting companies.
• Conducted programming classes and training for external clients.
• Customized and supported shop floor time reporting and manufacturing accounting systems.
• Developed additional functionality programs, screens, and reports per requirement specifications
• Off-shift support analyst responsible for resolving batch abends