General Manager Resume Profile

Senior Executive Summary

Chief Operating Officer/V.P.

I am a dedicated high-energy, motivated peak performing COO/VP and Marketing Manager with 22 years of experience. My experience in exceeding profitability goals, turning around underperforming units and driving increased revenues and market share is evident in my successes. I excel in brand positioning, financial management and establishing operational excellence. A strong focus on customer satisfaction, retention, conflict resolution, morale building and management development has led to my career progression. I am seeking a management position where I can leverage my experience in establishing processes from the ground-up to contribute to an organization.

Areas of Impact

Project Management

Budgeting Timelines

Multi-unit P L Analysis

Project Planning/Scheduling

Process Optimization

Expense Control

Business Development

Leadership/Team Building

Process Implementation

Turnarounds/Change Management

Training and Career Development

Expansion/New Market Development

Risk Management

Marketing

Concept Branding

Contract Negotiations

Client Relations

Supply Chain Management

Core Competencies

Provide management to ensure customer satisfaction, promote high staff morale and ensure that budgeted profit margins are achieved in line with strategic and operating plans.
Led a major turnaround effort that propelled company from near bankruptcy and declining sales to a stable operation with 3M in monthly sales.
Built strong teams through intensive training and career development initiatives resulting in 98 retention of original team members.
Create and design project business plans, project parameters and strategy documents for potential business opportunities, outlining key resource requirements and timelines, including pricing and positioning.
Serve as the liaison between internal and external clients, forging and nurturing relationships with a portfolio of key accounts to ensure customer retention.
Work hand in hand with vendors and suppliers, overseeing supply ordering under strict budgetary constraints while controlling inventory through shortage and loss prevention initiatives.
Maintain and monitor staffing, employee knowledge and skills attributes, expectations and motivations to fulfill organizational requirements.
Led new strategic efforts to establish company branding, visibility and market penetration.

Professional Experience

Confidential

VP Marketing and Business Development
Manage growth of new business and marketing of current business
Training industry leaders best practices in sales and marketing
Work hand in hand with owners and C level Executives to implement process and procedures
Managed the largest provider of ancillary products in the industry
Performed in business training as well as regional workshops for owners and staff.
Work with over 1500 Clients and manage over 300 employees

Confidential

Chief Operating officer

Developed methodologies and strategies to transform company from rapidly declining sales to a profitable operation with over 3M in monthly sales.
Drove the operational planning and successful execution of strategies to boost profits company-wide and exploit market growth opportunities.
Build and motivate cross-functional teams to exceed corporate expectations resulting in increased employee retention.
Revamped management personnel to build a team capable of delivering sustained organic growth.
Worked in tandem with the development team to revamp company branding making the image more attractive to the target market.
Develop marketing strategies, creating strategies to meet and exceed overall business needs and objectives.
Develop relationships with client to ensure customer satisfaction and reinforce client retention initiatives.

General Manager

Oversaw customer relation's management to ensure high level of customer satisfaction.
Provide oversight and management of marketing and sales functions as well as day-to-day operations.
Developed an effective blend of a best practice, teamwork based culture and execution of organizational goals to support company turnaround efforts.
Oversaw training programs and provided training on client relations, product knowledge, closing the deals and product value.

Confidential

Vice President

Served as company liaison with manufacturers and dealers to provide product education, training and establish procedures and processes.
Moderator for 20-Club Division, a group of approximately 20 non competing motorcycle dealers who gathered for round table meetings to discuss best practices.
Specialized in management consultancy, analyzing business operations, identifying customer requirements and implementing impact solutions.
Aided in the enhancement of infrastructure resulting in improved company performance and cost reduction.

Trainer/Consultant

Developed and wrote training materials. Facilitated workshop and on-site trainings.
Strong public speaking experience with emphasis on streamlining processes and procedures to increase market penetration and boost sales.
Assisted in the development of needs assessments for sales representatives and sales management.
Kept apprised of new training methods to ensure the promotion of effective training programs.
Promoted to Vice President.

Confidential

General Manager

Streamlined processes and procedures to ensure all service levels were being satisfied and in line with customer expectations.
Served as escalation point providing conflict resolution for critical customer service issues.
Built a strong team through planning, institution of initiatives and behavioral interviewing hiring practices.
Effective negotiator and company liaison. Established client relationships to promote retention.

Sales Representative/FINANCE/SALES MGR.

Managed top to bottom revenue goals, responsible for team's P L, impacting top line growth, driving profit margins and conducting cost-benefit analysis.
Generated sales leads and proactively sought out new accounts.
Aided in the rollout of marketing and advertising plans. Conducted demographic research to attract new clients.
Promoted to General Manager at the age of 20 becoming the youngest member of the management team in history.
Recognized as the 1 dealer in the state.

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