SUMMARY

• Highly motivated Behavioral Health Specialist, with an excess of 15 years of experience in counseling and case management. Polished and persuasive communicator, capable of translating complex issues into simplified concepts, regardless of the audience. Track record of successfully connecting with individual clients and families in support of a variety of social and mental health needs. Seeks a relevant position within an organization driven to make a positive and lasting impact on the community.

AREAS OF EXPERTISE

• Project Management
• Team Building and Training
• Program Implementation
• Comprehensive Documentation
• Parent Coaching
• Child & Family Advocacy
• Crisis Intervention
• Mentoring
• Mac, Windows, IBM OS
• Information Technology & Networking
• Medical Coding & Billing
• Service & Resource Coordination

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Maintains routine and daily operations of residential treatment unit, not limited to, but including: medication management, medical appointment transportation, requisitioning and appropriating funds for client/unit necessities, and leading daily psychoeducation groups.
• Participated in the development/implementation of individualized treatment plans through the observation, documentation, and communication of significant behaviors on the unit.
• Generates daily progress notes on assigned children that specifically connect to the treatment plan document of each child under care. Monitor the effectiveness of treatment services and participate in team decisions on ways to modify/implement the treatment plan to best meet the needs of the child.
• Review pertinent case record information to obtain an understanding of the child's reactions to situations in light of past experiences, family relationships and presenting problems.
• Provide growth promoting daily living, educational, and recreational programing.

Confidential

Project Manager

Responsibilities:

• Responsibility for a multi - cultural, at risk demographic, not limited to, but including, Hmong, Somali-Bantu, and Hispanic communities.
• Credited with a 50% increase in clinic referrals and revenue for Parenting Support Services.
• Created weekly support groups catering to the prevailing needs of parents and teens.
• Served as advocate and liaison between parents and social service resources/institutions.
• Maintained therapeutic and strength centered treatment plans for families in conjunction with both voluntary and court ordered services.

Confidential

Client Intake Specialist

Responsibilities:

• Assessed, processed, and assigned mental health referrals to providers according to client needs and eligibility.
• Maintained accurate agency client database and files.
• Assesses potential funding sources for clients and coordinates insurance and private party billings as needed.
• Initiates and responds to telephone / email / fax correspondence left by potential clients, case workers, and health care providers.
• Presided over the orientation and training of new staff case management coverage as needed and assists in

Confidential

Pretrial Lab Technician

Responsibilities:

• Set ups, adjusts, and operates laboratory equipment and instruments (microscope, centrifuge, agitator, viscometer, chemical balance scales, spectrophotometer, gas chromatograph, colorimeter and other equipment.)
• Observes, collects, analyzes, and interprets drug test results for Drug Court officials.
• Maintains a database of client progress, scanned samples, and results.
• Adheres to strict chain of custody procedures in handling collections, samples, and information.
• Requisition, replenishment, and maintenance of supplies and tools necessary for accurate sample analysis.

Confidential

Case Manager

Responsibilities:

• Gathering new patient information and conducting supplemental intake evaluations.
• Implementation of a more efficient filing and intake system.
• Assesses individualized behavioral plans and intervention techniques conducive to child/adolescent and family needs.
• Facilitated weekly group therapy sessions which promoted developmentally appropriate behavior and conflict resolution skills.

Confidential

Program Counselor

Responsibilities:

• Contributed to a 30% decrease in incidents of violence over a period of six months, employing a combination of counseling, medication, and crisis intervention.
• Composed and implemented individual behavioral, treatment, and vocational plans for the unit population.
• Logged and distributed daily medication / treatment regiments to patients.
• Assisted in the successful transition of three clients into the general community during my tenure.

Confidential

Program Coordinator

Responsibilities:

• Maintained a safe and therapeutic environment, housing ten adolescent males with conduct and behavioral disorders.
• Coordinated access to necessary psychiatric and general health care when medical crisis exceeded the scope of the facility.
• Requisitioned and distributed funds as needed. Responsible for the purchase and distribution of the unit’s clothing, food, and hygiene needs.
• Gathered and recorded individual progress daily for the purposes of creating and implementing treatment plans.