SUMMARY:

• 10+ year’s expertise in Project Manager, System Analyst and Business Analysis and Quality Analyst and Testing with hands on experience in Healthcare, Insurance and Financial domain.
• Good understanding inCapitalMarkets,RiskManagement, Investment Banking, Financial Statement Analysis, Equity, Fixed Income, Alternative Investments, Derivatives, IPO etc.
• Strong understanding ofriskcontrol; including Value atRisk(VAR), Know Your Customer (KYC), Anti - Money Laundering (AML), Trade Surveillance and Bank Secrecy Act (BSA).
• Experience in understanding and supporting both the Business and Technical teams in all Phases of Software Development Life Cycle (SDLC) by using different Methodologies like Iterative, waterfall, agile-scrum and Rational Unified Process (RUP).
• Worked with Scrum Master in implementingAgileSDLC processes, including ticketing system, Burn up/down charts, scrum sessions, and sprint and product backlogs.
• Generated reports, added members, added items to product backlog and reviewed sprint progress using Agile Life Cycle tools likeVersionOne.
• Experience inprojectcommunication including leading regularly scheduledprojectteam meetings, preparing meeting summaries, facilitating meetings to resolveprojectissues, preparing clear and concise status reports, presentingprojectstatus briefings to IT leadership, presentingprojectstatus briefings toprojectsteering committee.
• Extensive experience in Business Requirements gathering and writing skills with expertise in developing and documenting Business Requirement document (BRD), Functional Requirement Document (FRD),Software Requirement Specification (SRS) across the deliverables of a project.
• Expertise of UML in visualizing and documenting the artifacts using Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data Flow Diagrams, Business Flow Diagrams, Sequence Diagrams using MS Visio.
• Extensive experience with Medicare/Medicaid processing as well as the Claims/Billing.
• Good working knowledge of Claims processing, Excellent knowledge of HIPAA standards, EDI (Electronic data interchange) Transaction Set EDI X12 837, 270/271, 276/277, 278, 835, Implementation and Knowledge of HIPAA code sets, ICD-10 coding and HL7, EDIFECS.
• Experience with HIPAA 5010 EDI healthcare transactions and ICD 10 codes.
• Expertise on conducting research and analysis of enrolment files on HIPAA 5010EDIFECS, Facets, MetaVance, HP Quality Center, MS Access, MS Excel.
• Broad knowledge of Medicare, Medicaid, PPO, HMO, POS, diagnostic codes and claims process.
• Extensive knowledge of Medical Management Information Systems (MMIS), Medicaid,Medicare, Procedural and Diagnostic codes and Claims Process
• Experienced in Data Warehouse Environment including Data Analysis, Data Modelling, Data Mapping, Data Integration and Data Migration using ETL tool- Informatica.
• Facilitated User Acceptance Testing (UAT) with the stakeholders and the business users as well as trained users to use the system configured.
• Working with QA and testing teams in close co-ordination in developing Test Plans, building Test Conditions and Test cases, creating test data, analysing bugs, Interacting with development team to fix the errors; Facilitated User Acceptance Testing (UAT) with client representatives.
• Experience in testing and writingSQL& PL/SQLQueries,StoredProcedures, Functions, Triggers and Packages.
• Good working knowledge of Microsoft Office Suite including - Word, PowerPoint, Excel, Access, MS Visio, Rational Rose, Rational Requisite Pro.
• Experienced inlogisticsand supply management. Strong planning, analytical and management with problem solving skills.
• I have a very good experience in AML Anti-Money Laundering domain.

SKILL:

Business / Modelling Tools: MS Project, MS Visio, MS Excel, MS Word, MS PowerPoint, Rational Rose, Adobe Photoshop

Requirements Management Tools: Rational Requisite Pro

Databases: SQL Server, Sybase, MS Access, Oracle

SDLC Methodologies: Rational Unified Process (RUP), Agile, Scrum, Waterfall, Iterative

Operating Systems: Windows 95/98/2k/NT/XP/Vista/Window 7

Testing Tools: HP ALM, Quick Test Professional (QTP), Load Runner, Rational Test Manager, Rational Clear Quest

Google Tools: Google Adwords & Google Analytics

PROFESSIONAL EXPERIENCE:

Confidential, Birmingham, AL

Sr. Business System Analyst/Project Manager

Responsibilities:

• Worked on QNXT including Claim processing (online and batch adjudication), Case management, Customer service, Member/subscriber administration, Provider network management and reporting.
• Worked on claims, Claim adjudication Membership, Eligibility, Accumulators.
• Responsible for system integration testing of 837 claim files, 834 eligibility files and 270/271 interface files to ensure required interactions are met during the SDLC process.
• Validated Inbound and outbound 837 transactions, including but not limited to the loading and correcting any errors with the process of EDI inbound and outbound files.
• Maintained and developed complexSQLqueries,storedprocedures, views, functions and reports that meet sales requirements using MicrosoftSQLServer.
• Lead and manage a team ofbusinessanalysts and system analysts forbusinessrequirement design/development, functional specifications documentation, web delivered content management user stories creation (onVersionOne) to support Web Content Management Systems (WCMS) project delivery.
• Created Report throughSQLServer Reporting Services (SSRS).
• Utilize SQL server to run basic queries and obtain necessary data for Medicaid andMedicare Encounters
• Familiar with Tenn Care Mapping Tool (Edifecs) and how to use the available mapping tool for translation purposes from ICD-9 to ICD-10.
• Identified Payment Policy claims issues andMedicareEditsissues thru weekly claims audit
• Validated outbound 835 transactions including but not limited with vendor on QNXT mapping and system configuration.
• Business Process Analysis/End User Education/Business Requirements Documentation.
• Manage plans and delivery ofdataconversion, systeminterfacesand business intelligence activities.
• Manage plans and delivery ofdataconversion, systeminterfaceswith 3rd party products i.e.: Epic Kronos, Ansos, iCIMS.
• Manage testing,trainingand change management plans.
• Expertise in software development methodologies such asAgileand Waterfall methodologies.
• Validated System configuration, including enrolment, provider and benefits modules
• Creation of queries and reports to assist Health Plan Operations with the analysis of data relating to claims, members and providers.
• AnalysingXMLfiles and if necessary restructured their format on Script Task to create a better solution.
• Creating ETL packages for extracting data from ASC andXMLfiles, validating in the package and auditing the process.
• Worked with the Business Representative to understand requirements and priorities and ensure that building of pharmacy claims processing system was aligned appropriately.
• Created project plan and WBS using MS project and JIRA (during design, development and testing phases).
• Experienced in writing complexSQLQueries,StoredProcedures, Triggers, Views, Cursors, Joins, Constraints, DDL, DML and User Defined Functions to implement thebusinesslogic and also created clustered and non-clustered indexes
• Updated the pharmacy retail locations to the ETL table and worked with HIPAA X12 EDI transactions (834, 837).
• Worked closely with ETL leads/Managers and performed data requirements analysis and documenting the analysis.
• Performed Job responsibilities as a leadBusinessAnalystand gathered requirements through stakeholder interviews,clientmeetingsand JAD sessions.
• Review vendor files for any errors, missing segments, and for missing data on X12 file. Ensure file has complete data before encounter can be submitted toMedicareand Medicaid.
• Execution of daily, weekly and monthly reports and processes and the creation of ad-hoc reports.
• Broad knowledge of CCHP departmental processes, procedures and data.
• Performed all tasks in accordance with the Centers forMedicareand Medicaid (CMS) guidelines
• Provide support in the areas of contract monitoring, research Coordinatelogisticsof internal processes and procedures for deployment of personnel and systems. Provide assistance with requests for data: Acquire, analyse data to prepare presentations for program decision-making; Gather, determine specifications for requirements.
• Assisted team ondataconversionfrom Legacy systems such as Lawson, Oracle and Essbase. Provided guidance on how to retrievedataand preparedatafor Workday consumption.
• Wrote/Tested new/oldMedicareedits, investigated testing outcome with error reports from front end and back end reports.
• Worked to build enterprise reporting system to supportRiskAnalysis, Securities AssetManagement and their Valuation.
• ProductionSupportWorked with diverse groups and technical contacts at vendors/partners to identify, troubleshoot, and resolve system issues/incidents.
• ProjectManagement Daily, Weekly Task and Milestone Reporting.Projectscheduling, training, testing.
• Support integration and field staff, identifylogisticsmodernization plan resources for product integration

Environment: QNXT, Agile/Scrum,RUP, Edifecs, Rational Rose, Requisite Pro, MS Visio, RUP, MS Project, SQL, Oracle, HTML, XML, CSS, MS Access, MS Excel and MS Word.

Confidential, Long Beach, CA

Business System Analyst/Project Manager

Responsibilities:

• Provided Pharmacy expertise to Pharmacy SME's to supplement and expedite research and discovery of business processes and requirements.
• Coordinated with lead Pharmacy SME's in gathering and documenting information, requirements, and workflows.
• Document workflows in Visio and requirements in MS Word templates.
• Develop detailed task list and define development, testing andtrainingenvironments.
• Performed other research and documentation tasks to support the BPR project for Pharmacy stakeholders and SME's.
• Assisted PM and provided input for scope, goals, risks, constraints, timelines and interfaces for project planning and control.
• Actively participated in working sessions with project team.
• Assist team in learning theagileprocess and implementingagilewithin their project work streams.
• Assist in developingtrainingmaterial.
• Assisted making this project successful, and in gathering and creating the documentation.
• Involved several working sessions and much 'offline' research/documentation with the key stakeholders and SME's from the Pharmacy department.
• Updated Functional Design documents to reflect modifications made to theinterfaces.
• Debugged and resolve bugs found ininterfacesand programs during integration testing.
• Performed mainframe, regression, beta, interface, and user acceptance testing (UAT) inMedicare systems (FISS, CWF, HIPAA 5010, DDE).
• Created or updatedMedicareSecondary Payer (MSP) files as necessary.
• Illustrated the existing process (AS-IS) versus the new process (TO-BE) via GAP Analysis which would provide solution to the business need using the diagramming tool MS Visio.
• Involved in business intelligence by gathering, analyzing, validating, and documenting the data elements.
• Created UML Diagrams such as Use Case, Activity, Sequence, Swim Lanes, Context Diagram, Data Flow, System Interfaces, Entity Relationship diagram (ERD) using the MS Visio.
• Gathered the high level requirements and proposed the future potential projects.
• Assisted with the development and support ofSQLqueries,storedproceduresand data integration activities.
• Involved in generation and execution of SQL queries to understand the processes used by the pharmacy department.
• Conducted meetings with the project managers to review the project plans.
• Recommend best practices for project plans to the project managers for their successful implementation.
• Projectleader for process improvement, monitoring and control.
• Participate in requirements and design meetings with business SMEs to understanddata, information andreportingrequirement.
• Provide claimencounterproduction support and error resolution throughoutencounterprocessing with CMS. Received 5-Star Employee award for significant improvements on internal tool used by claims department for claimsencountererrors.

Environment: Facets, Tableau, SQL Server, SSRS, Informatica, MS Visio, MS Office (Word, Excel, PowerPoint, MS Project, Windows NT, SharePoint, HP ALM, HP Quality Center, Agile, Microsoft outlook.

Confidential, Saint Paul, MN

Business Systems Analyst

Responsibilities:

• Analyzed and tested Data Interface needs.
• Assisted in monitoring ancillary data transactions and addressed problems with HL7 messages.
• Experience with HL7 interface integration.
• Performed transactional/encounterprocessing, and reviewed claims creation using Axiom Transcend.
• Performed detailed analysis for the functional areas that will be impacted by implementation of ICD-10 codes.
• Responsible for creating SIPOC, swim-lane, UML uses case business process representations.
• Worked on System Change Request (SCR) sent by the clients to change the current work process and work methodology for some pre-entered process using IBM Lotus Notes, Microsoft Access and Microsoft SharePoint.
• Used Curam framework to drive requirements, process flow documents, and subsequent design estimation. Used Query Analyzer, Execution Plan to optimize SQL Queries.
• Gap Analysis: Analyzed the client's applications programs to determine the impact of the HIPAA final rule on EDI Transaction Set and Code List implementation and defined the changes to bring the affected systems into HIPAA compliance.
• Responsible for working with Curam Business Application suite.
• WrittenStoredProceduresusing PL/SQLand functions and procedure for common utilities.
• Manage projects usingAgilemethodology and UAT to ensure client satisfaction with software.
• Worked with FACETS Team for HIPAA Claims Validation and Verification Process (Pre-Adjudication.
• Used Curam to design Business solutions and Business requirements.
• Used detailed knowledge of the application features and functionality to assess the scope of the business needs throughout the analysis and completion of enhancement specification.
• Used Curam framework to drive requirements, process flow documents, and subsequent design estimation. Used Query Analyzer, Execution Plan to optimize SQL Queries.
• Assisted JAD sessions to identify the business flows and determine whether any current or proposed systems are impacted by the EDI X12 Transaction, Code set and Identifier aspects of HIPAA. Set up test environment to facilitate Test Plan.
• Active participation in development of Curam Business Application suite.
• Worked on IBM Mainframe dealing with different claim types, by adjusting, processing or entering new claims.
• Worked extensively on both inbound and outbound transactions, creating test cases for multiple transaction types including 837, 835, 276, 277 .
• Worked on System Change Request (SCR) sent by the clients to change the current work process and work methodology for some pre-entered process using IBM Lotus Notes, Microsoft Access and Microsoft SharePoint.
• Maintained Requirement Traceability Matrix (RTM) for change requests and defect tracking.
• Claim validation and Pend/Denied Claims Analysis for the Health plans Medicaid programs.
• Worked closely with the technical team to look up for the best possible solution on requirements by keeping business needs and technical constraints in mind.
• Facilitated project activities such asclientmeetings, process/design workshops, user acceptance test sessions, and weekly status updates.
• Participated as a member of theProductionSupportTeam responsible for monitoring and resolvingproductionand test environment nightly batch job abends.

Environment: Agile/Scrum,Windows 2000/XP, Microsoft Office SharePoint, Rational Requisite Pro, MS Office, MS Project, SQL Server, MS Project, MS Visio, MS Access, EDI, HL7, Documentum 2.0., UML

Confidential, Los Angeles, CA

Business Analyst /QA

Responsibilities:

• Coordinated IT projects and ensures company resources are utilized appropriately.
• Compiled project status reports, coordinates project schedules, manages project meetings, and identifies and resolves technical problems.
• Identified and analyzes systems requirements and defines project scope, requirements, and deliverables.
• Coordinated project activities and ensures all project phases are documented appropriately
• Conducted Requirements Clarification Sessions with concerned project members to clarify requirements.
• Worked on Policy Submissions, Policy Changes, Policy Renewals, Rewrites and Reinstatements Functionalities
• Scheduled and conductedJAD (Joint Application Development)sessions for analyzing and documenting requirements.
• Used the guidelines and artifacts of theRational Unified Process(RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of theSoftware Development Life Cycle.
• Carried outAS-IS and TO-BE Analysisto showcase the improvements in business processes.
• Worked as an interface between the users and the different teams involved in the application development for better understanding of the business and IT processes.
• Followed theUML based MethodsusingRational Roseto create Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• UsedRequisite pro to input all the data elements, Use cases, and UI specifications.
• PreparedBusiness Process Modelsthat includes modeling of all the activities of the business from the conceptual to procedural view.
• Aided management in standardizing web applications by preparingGUI standardsand recommending alternative strategic solutions incorporated in a phased and iterative manner.
• Involved in project status meetings, QA review meeting, and Defect Status Meeting.
• Prepared Test Strategy and Test plan documents.
• Worked for multiple Sprints in Agile Methodology.
• Written Test conditions based on Requirements.
• Optimized lot ofSQLstatements by analyzing the execute plans ofSQLstatement and created and modified triggers,SQLqueries,storedproceduresfor performance improvement.
• Created positive and negative Functional Integration test cases by analyzing requirements and test conditions.
• Designed and developed Use Cases using UML andBusinessProcessModelling.
• Worked on Test Data Setup, created data as per test case requirements.
• Interacted with Business Partners in Reviews and User Acceptance Testing.
• Created and Reporting Bugs, involved in every phase of Bug Life Cycle.
• Escalation of Critical problems / issues during Testing and reporting them in JIRA.
• Prepared Final Test reports containing test steps and snapshots of execution

Environment: UML, RUP, Microsoft Office Suite, Agile, Microsoft Visio, Unix, Documentum, Windows NT/XP, SQL, SQL Server, Sybase, VBScript, C#. DOORS, C++, NET, ASP.NET, COBOL, JCL, Business Objects

Confidential, Lincoln, RI

Business Analyst/QA

Responsibilities:

• Worked on UAT testing and took signoff from the Commercial line of Property & Casualty business users.
• Attendedclientmeetings& gathered requirements for customized projects.
• Collaborated in building a business analysis process model using Rational Rose, RequisitePro, and Visio.
• Design, develop, maintain and execute automated test scripts using Selenium Web Driver, Java, Ant, Maven,Junit, TestNG and Eclipse including developing Hybrid framework.
• Eased the teamproductionsupporttasks by created canned SQL Server packages, queries, and job aids for all the potential repeating issues where it can be use for cross training purposes.
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Organized Joint Application developments (JAD), Joint Application Requirements sessions (JAR), Interviews and Requirement Elicitation sessions.
• Have developed dynamic SSIS packages withXMLconfigurationfiles.
• Process mapping, data cleansing, data migration and validation of database structure in areas of sales, inventory, procurement, production and distribution.
• Provided key initiatives in working with users in defining project and system requirements.
• Worked in the RUP framework in requirements analysis management and used standard artefact and tool mentors suggested in RUP.
• Understand the As Is system and develop the To Be system concept and also prepare the System Process Maps.
• Created, developed and executed test cases and test scripts both manually and usingautomation tools like QTP and Selenium.
• Recorded and managed defects utilizing JIRA / Quality Center.
• Involved in making Use Case Diagrams, Activity Diagrams, and using analysis and design models tools like MS Visio, Rational Rose through RUP, Agile and Waterfall Model
• Convertedbusinessrequirements into functional & technical specifications by writing FRS, Use Cases, drawing Activity diagrams & screen mockups using Office products. Created user stories and managing the requirements usingJIRA.
• Helped with Data Mapping between the data mart and the Source Systems.
• Providedtrainingsessions for Coding development, Testing development and the corporation's delivery methods
• Extensively used Test Director to review and update the status of entire testing process.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOAD using UML and Business Process Modelling.
• Extensively worked on the ETL mappings, analysis and documentation of OLAP reports requirements
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD using UML
• Performed requirement analysis, went through all the use cases and issue logs.
• Worked extensively with MS Excel.
• Provide customer service and support for Property & Casualty risk management needs.

Environment: Windows, MS Office(MS Word, MS Excel, MS PowerPoint, MS Visio), GuideWire, .NET, Crystal reports, Mainframes, Java, J2EE, JIRA, Junit, XMLconfiguration, RUP, UML, AWD, SQL, SWOT analysis, GAP Analysis, Win Runner.

Confidential, Cranston & Providence, RI

Business Analyst

Responsibilities:

• Conducted Interviews and Brainstorming Sessions with stakeholders to gather requirements and end user perspectives in order to identify deficiencies and areas for improvement & enhancement.
• Identified As-is and To-be process maps as part of Gap Analysis for new functionality requirements, and thereafter prioritized them in order to align them with the project roadmap.
• Product backlogs were created inVersionOneTool and the prioritized user stories and created sprints. Developed release schedules and burndown and burnup charts.
• Generated reports usingVersionOnefor agile meetings. Developed cause and effect diagram, control chart, check sheet with qualityanalystteam.
• Coordinated with the Training Team,ProductionSupportteam and DBA on ensuring a data backup fromproductiondatabase to training database for training purposes.
• Assisted other business analysts in performing Feasibility and Complexity Analysis to identify technically feasible functionalities, and determine the level of effort (LOE) needed to build each of them.
• Collaborated with Product Owners to write up and prioritize customer centric documents like User Stories for Product Backlogs.
• Prepared and documented Sprint Backlogs to identify and monitor the activities performed in the time boxes.
• Automated creation of reports using complexSQLScripts,StoredProcedures, Triggers and Joins with Error Control, and using VBA, Excel, and Access
• Performed monitoring/surveillance and review of regulatory watch list alertsCDD) and interacted with compliance representatives to assess potential watch list matches.
• Interacted extensively with customers and user interface (UI) designers to determine ways to improve the UI feel and user experience.
• Manage Risks:Riskmanagementand mitigation. Anticipate, enumerate and plan for contingencies.
• Conducted initial and ongoingKYCandEDDCase Reviews, andCDDfor the purposes of documenting theEDDfor commercial clients that pose greater than normal anti-money laundering risk to the Bank.
• Created Mock-up forms for better visualization and understanding of the Graphic User Interface (GUI).
• Assisted the SCRUM Master in facilitating daily SCRUM meetings, Sprint Planning, Review and Retrospective meetings. Created Burn-down Charts to monitor the completion of work within time-boxes.
• Participated in Daily Standup meetings and worked with the team in resolving issues that could potentially cause delays in the sprint completion. Formulated test case scenarios from the user stories.
• Created UAT test cases and assisted senior business analysts in conducting UAT tests.
• Conducted training sessions and updated Product Manual upon successful delivery of each sprint.
• Resolved issues reported by business Post-Production.
• Used RUP based SDLC methodology and JAD sessions in documentingbusinessand system requirements, and created RUP artifacts like Vision,BusinessCase, Product Acceptance Plan RiskManagementPlan, RequirementsManagementPlan and Development Case.
• Worked in theAgileand release wise development based on Waterfall model.
• Made extensive use of SQL queries for the arrangement of customer data.

Environment: Agile Methodology (SCRUM), MS Visio, MS Office Suite, Java, XML, SQL, Justinmind, SmartDraw, Jira, Seapine Software

Confidential, Horsham, PA

Business Analyst

Responsibilities:

• Worked as a Business Analyst to support the re-design of the Mortgage Asset Management System.
• Participated in the research and development of business opportunities and ideas within the scope of the project.
• Contributed to the definition of scope, preparation of work plans and definition of business requirements.
• Worked with major business areas including customer service, escrow and reserve administration, collateral inspection and monitoring, purchase acquisitions.
• Reviewed and assessed information gathered, defined key facts and issues, identified potential problems and facilitated problem resolution.
• Identify data elements from the source systems, performed data analysis to come up with data cleansing and integration rules for the ETL process.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring and Asset Management.
• Conducted interviews with key business users to collect requirements and business process information.
• Performed extensive requirement analysis including data analysis and gap analysis.
• Developed business requirement specification documents as well as high-level project plan.
• Designed and developed project document templates based on SDLC methodology.
• Comprehensively performed requirement gathering for enterprise reporting system-using RequisitePro.
• Established a business analysis methodology around the RUP (Rational Unified Process).
• Designed and developed all Use Cases and UML models using Rational.
• Helped the testing team documenting the system requirements and testing system development.
• Designed and implemented basic SQL queries for QA testing and report / data validation.
• Set up definitions and process for test phases including Product test, integration test, system test and user acceptance test (UAT).
• Developing strategic partnerships with the business unit to develop a solid knowledge base of the business line, including the business plan, products, processes and revenue streams.
• Functioned as the primary liaison between the business line, operations, and technical areas throughout the project cycle.
• Prepared project reports for management and others, assisted project managers in the development of weekly and monthly status reports, documented process flows, policies and procedures.
• Maintained the day-to-day ClearCase environment, including monitoring all system logs for errors, responding to reported issues.
• Learnt, administered and taught Rational ClearCase and ClearQuest as well as provided support and training to the department.
• Conducted benchmarking activities to identify best practices.
• Developed training materials and executed training.

Environment: UML, RUP, Microsoft Office Suite, Microsoft Visio, Unix, Windows, SQL, SQL Server, Sybase, ETL, Informatica, Tableau

Confidential, Cincinnati, OH

BusinessAnalyst

Responsibilities:

• Extensively gathered requirements from all users, experts and laymen to understand the current functionality and assess the needs of the users using Waterfall methodology.
• Participated in JAD sessions to develop an architectural solution that the application meets the business requirements.
• ConvertedBusinessRequirements to Functional Specifications
• Participated inBusinessand data modeling by understanding the needs of thebusinessusers and documenting theBusinessUse Cases and System Use Cases
• Documented, tracked and monitored systems development and functionality using MS Share Point, Excel and Power Point.
• Maintained RTM to make sure that all the scope items had been fulfilled and there was no scope creep.
• Analyzed the problem domain, specified features, and established baseline architecture, developed project plan.
• Reviewed quality with respect to requirements based on reliability, functionality, & performance.
• Perform allbusinessanalysis tasks that pertains to mortgage (businessrequirements documents, technical specs, testing including planning, monitoring, establishing test scenarios, scripts and associated data, conversion/migration including planning, mapping of data, integrity management, utilization of regression tools, issues management and tools, reconciliations and tools.
• Involved in preparing Test cases/Test Plans
• Knowledge in coordinating and communicating between Developers, QA Teams, Management, QA and project leads and stakeholders to keep them informed at all the times about the development and the open issues. Perform training administration and organizations (reach out to vendors for cost estimates, select vendor based on requirements, update internal tracking systems.
• Interfaced with internal audit and external examiners as needed to explain the control environment and scope ofKYC,CDD, andEDDreviews.
• Provided post-implementationsupportto end users andproductionsupport.
• Gathered and interpreted data from various sources to build database forriskmanagement research.Reviewed thebusinesstest cases with thebusinessusers.
• Conducted User Acceptance Testing.
• Worked with team to design, plan and implement operational workflows.

Environment: SharePoint, Rational Rose, MS Visio, MS Project, MS Office.

Confidential, Atlanta, GA

Global Fares/PricingAnalyst

Responsibilities:

• Determined most appropriate fare for complex international itineraries and forwarded pricing to travel agents using the Lanyon Easyview System via variousairlinecomputer systems.
• Provided over-the-phone assistance to frontline representatives regarding international fare rule interpretations and manual fare storage.
• Helped resolve customer problems and supported all company and department initiatives, including SkyTeam member airlines.
• In-depth ticketing experience facilitated transactions and ensured quality service and timely turnover for all agents resulting in seamless experience for customers and higher revenues.
• Completed several special job assignments abroad assisting in marketing, sales and training capacities
• Participated in numerous automation andbusinessprocess improvement projects.

Environment: Waterfall, MS Visio, MS Word, MS Excel, SQL, MS Access, MS Project, MS SharePoint, HPQC.

Confidential

Business Analyst

Responsibilities:

• Successfully managed multiple healthcare projects by defining a problem or highlighting an area for improvement such as operating costs.
• Applied business mathematical model to test variables such as the effects of minimizing overtime on the quality of patient care.
• Tracked the project by using multi-user Access database application such as Spreadsheets, Pivot Table, Graphs, Gantt Charts and Flow Charts.
• Prepared BRD for mobile app project for hospitals.
• Applied prototyping technique with fast sketches of story board and interfaces to get prompt feedback from stakeholders.
• Extensive experience in conducting Joint Application Development (JAD) sessions for project definition involving analysing requirements, creating prototypes, user interface, database schema and system design.
• Successfully developed Traceability matrix for each phase of SDLC methodology (such as requirement, analysis, design, data modelling, business process modelling, implementation and deployment) to ensure that client’s needs are met.
• Highly competent in conducting SWOT Analysis, Cost Benefit and ROI Analysis.
• Experienced in writing queries/scripts for data analysis ad QA report testing.
• Prepared detailed analytical reports and PowerPoint presentations for higher level management.
• Developed initiatives for offering more efficient health care, and finding solutions to current challenges through use cases and diagram such as Activity, Swimline and Sequence diagrams.
• Developed websites for hospitals by using HTML.
• Documented Functional and non-functional requirement specifications related to the project and listed out risks, assumptions and constraints in clear terms.