Program Manager Resume Profile
Summary of Qualifications
- Hands on strategist and practitioner in developing and implementing enterprise-wide data governance/management strategies and solutions in high-tech and travel companies.
- Experienced in leading matrixed and virtual organizations.
- Proven people manager with leadership skills to create high performing teams.
- Certified project manager professional PMP with excellent project management skills gained through designing, developing, and implementing strategic IT, finance, and business projects.
PROFESSIONAL Experience
Confidential
Director, Enterprise Data Management Office
- Recruited to define and start-up a worldwide enterprise data management EDM Office for BCD Travel, the third largest travel management company in the world with annual sales over 22B.
- Conducted and published data governance maturity assessment of the organization. Recommended to-be target state and required actions to achieve. Recommendations approved by executive management.
- Developed and implemented data governance framework and associated structure.
- Created and published data governance policies and associated detailed procedures.
- Developed, issued and scored Request for Information and Proof-of-Concept for Data Quality/Data Management tool. Acquired and implement 300,000 solution.
- Defined technical infrastructure to support phased implementation of EDM.
- Applied EDM people, processes and technology to establish and publish multiple master data domains MDD .
- Achieved unsurpassed quality for BCD Hotel Master MDD via the application of 326 business rules , contained 50 more records than largest exiting database and reduced duplication rate from 5 to less than 0.5 .
- Application subscriptions to the BCD Hotel Master enabled significant improvement in client BI reporting completeness and accuracy.
Confidential
Senior Finance Program Manager
- Led executive level team in the design and development of a strategic plan to establish global finance shared service centers with a focus on reducing cost by 20 and increasing organizational efficiency and effectiveness.
- Developed criteria and selected candidate processes for outsourcing or shared service center.
- Drove standardization and documentation of key processes.
- Created business models to identify and track ROI.
- Using refined criteria selected three locations for shared service centers.
Manager, Enterprise Data Governance
- Responsible for developing and implementing an enterprise-wide data governance framework that included maintaining and improving data quality, metadata management and safeguarding data privacy security governance infrastructure.
- Developed the value proposition and business case for the enterprise data governance program.
- Created a high performance team by hiring, training, mentoring supervising a seven-person team.
- Established relevant policies and procedures and ensured governance certification of related business processes.
- Created Data Quality Level Agreements between the business and the governance team to enable the ongoing monitoring, trending and reporting of data quality.
- Implemented closed loop corrective action process to ensure the timely correction of out of tolerance data.
- Developed a business metadata repository to enable common understanding and use of data.
Confidential
Manager, Corporate Information Factory
- Responsible for executing the Corporate Information Factory CIF strategy. CIF is a data warehouse business intelligence environment .
- Interfaced at multiple levels in the organization to determine business requirements and agree priorities.
- Led a team of 25 people responsible for Data Acquisition, Business Analysts, Data Delivery, Data Quality and Test Validation. Ensured team focus, alignment and execution on customer identified priorities.
- Led the development and implementation of a customer data integration solution that significantly increased the global reporting capabilities.
- Facilitated the development and implementation of a warehouse test validation methodology resulting in a decrease in errors experienced in production environment.
Manager, Data Quality
- Recruited to lead the data quality program in the CIF. Program goal was to ensure global data consistency and accuracy and to improve end-user decision support.
- Implemented cutting edge data warehouse data quality management concepts and theory into practice.
- Selected data quality tool solution, managed RFP process, vendor selection and contract negotiations.
- Representative on the data quality tool company's Customer Advisory Board. Responsible for ensuring StorageTek's functional requirements were included in the data quality tool company's development roadmap.
Senior Program Manager
- Overall program management responsibility for implementing Knowledgebase KB software to improve productivity of StorageTek's Remote Resolution Center. The KB software holds standardized repair solutions supporting 10,000 end users and 300 Field Application Engineers.
- Matrix-team leader for seven cross-functional teams. Defined workflow processes and content standards, seeded the KB and developed end-user training materials.
Confidential
Manager Accounting, Compliance Financial Services
This included responsibility for Lockheed Martin's Cash Operations, Accounts Payable, Payroll Accounting, Travel Services, Property Accounting, Government Compliance Financial Systems. Had 15M budget and oversight responsibility for all financial information systems. Personally negotiated 49M re-instatement of 55M overhead cost claim with Defense Contract Audit Agency. Senior Internal Auditor.
