SKILLS SUMMARY

• Project Planning
• Project Budget Management
• People Development
• Customer Communication
• Scrum Methodology
• Organizational Change Management
• Process Quality Management
• SDLC processes
• Project Mgmt tools - MS Office suite, JIRA, HP SM
• COBOL, DB2, CICS, SQL, Python

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, Minneapolis, MN

Responsibilities:

• Prepared the Estimation, Proposal and Statement of Work for implementation of a new IT Service Management Tool, with the proposed project budget of $1.4M and a schedule of 6 months.
• Created a detailed project plan, WBS, milestones and deliverables.
• Project Plan preparation, identification of critical success factors, Risk Management Plan preparation.

Program Manager

Confidential

Responsibilities:

• Achieved 20% saving for the customer service operations cost through Service Transformation project. The project was achieved through implementation of ITSM framework for the 200+ applications which included IS Operations.
• Worked with the IS Operations team to perform Problem Management for ticket reduction, effort estimation, and Change Request process improvements.
• Managed the Enhancement project portfolio with budget of $2M which spanned a variety of technologies with SAP ERP as the major component, and other technologies like Oracle, BI, Java/.Net, and Infrastructure support. The portfolio included projects which followed waterfall model and scrum methodology.
• Responsibilities included monitoring and controlling the cost budget, demand and supply, resource utilization and forecasts for future months.
• Collaborated with various customer stakeholders for day to day operations, estimations, forecasts, defect reduction, and successful project delivery. SPOC for service and delivery metrics.
• Creation of Standard Operating Procedures (SOP) for Service Management processes like Change management, Effort logging, testing management, and Business continuity planning.
• Designed the Service Reports and Dashboards for SLA and KPI monitoring and improvement. me was also instrumental in establishing and leading the Project Governance team to deliver Service Performance Analytics, Insights and Reports.
• Organizational Change Management: Key player in implementing organizational process changes for SLA compliance, JIRA tool usage, Service Improvement, and Shift Left testing implementation.
• Business Continuity and Security Audit Planning and Preparation.

PMO Lead

Confidential

Responsibilities:

• Led the centralized Program Management office to coordinate Revenue, bottom line improvement and Gross Margin for the Global teams of 8 different Customer Portfolios.
• Streamlined the tracking and focus on the quarterly growth targets set by the leadership for each of the portfolios.
• Set up a lean process which was easy to follow for keeping the focus on actual revenues on a weekly basis, and working with the delivery managers on the help required for resources, customer negotiations and new proposals.
• Tracking Resource Allocation and Billing issues, invoices, collections, and recommending corrective action. Monitoring & Controlling Financial Levers, Quality Management metrics and escalation of critical issues.
• Monitoring and controlling the Balanced Score card (performance metrics) of the Accounts.

Project Manager

Confidential

Responsibilities:

• End to End Delivery Management for Application Maintenance, Support and New Development projects.
• Managed a portfolio of projects on Mainframes (COBOL, DB2, and CICS), Python, C++, and Java.
• Portfolio of projects included a new project on which me worked from Proposal through delivery of migration of Suspense Account Management system from Legacy mainframes to Java based Rich client platform. me was involved in the business requirement analysis (user requirement gathering and use case definition), Functional and Technical documentation, development, and System testing process.
• Delivery Team Management at Offshore - responsibilities included Allocations, Training and Performance evaluations.
• Project Finance and Revenue management - Cost budget, Revenue realization, Resource utilization.
• Resource Performance Management, Competency planning and Performance Improvement programs.
• Provide Technical and Functional Guidance to the team.
• Support for new initiatives and proposals through the Analysis of Business Processes, Functional Requirements and Technical solution.

Project Leader

Confidential

Responsibilities:

• Technical Lead for Customer’s Applications using Mainframes COBOL, DB2 and CICS programs.
• Responsible for all the deliverables of SDLC lifecycle, starting with Business Requirement Document creation, requirement gap analysis through Development & Testing to Final Production Deployment.
• Managing the Project Quality, Internal and External Reviews, Functional and Technical Documentation, Defect Root cause analysis and reduction, and Performance Tuning.
• Led the offshore development team which included Trainees: Team Training, Team building activities and Performance Evaluation.
• Stakeholder Management, Status Reporting, Customer Communications.
• Schedule and Resource Estimation and planning.

Confidential

Customer

Responsibilities:

• Development and Testing of Software programs in COBOL, DB2, CICS.
• End to End Delivery of SDLC lifecycle, starting with Business Requirement gathering & analysis through Development & Testing to Final Production Deployment.
• Offshore Team management, Team Training and Performance Evaluation.
• Project Cost and Budget Estimates, creation of estimation templates.
• Offshore and Onshore team coordination, status reporting and customer communication.