PROFESSIONAL SUMMARY

PMP- certified Project Manager / IT professional with an MBA and experience in PMO project engagements for multiple fortune 100 insurance and healthcare companies focusing on Marketing/Sales software deployments, technology delivery and award-winning online solutions. Aptitudes include expertly defining and mapping project scope and providing direction to programmers to align technology solutions with project requirements leveraging background as a solutions architect, information designer and technologist to implement best-of-breed solutions. Career highlights include driving highly visible projects for Nationwide Insurance, Travelers, MassMutual, and Babson Capital Management.

KEY COMPETENCIES

• PMI Project Management CRM Installations Client Relationship
• Business Analysis Process Improvement Vendor Negotiations
• Change Management Strategic Planning Web / Internet
• Testing Technology rollouts Development Methodologies

Confidential

Project Manager

Leading a team for the Nationwide Employee Benefits project. Responsible for project success and day-to-day project execution. Coordinates project life cycle tasks from definition through post implementation. Responsible for project scope definition and change control management. Ensures creation, identification, prioritization and sign off of business requirements. Assures project planning and financial monitoring - coordination of cost estimates resource planning and management, identification of and securing of resources. Decides on methodology for needed modifications, conversion and implementation. Facilitates project communication including risks, issues and deviations from plan if necessary. Confirms achievement of objectives, verifies and documents project results to formalize acceptance by key members of the management team. Coordinates production and post-implementation tasks, and project review/lessons learned. Ensures proper transition to support team and impacted business areas. Projects may be more business or IT focused.

Key Accomplishments

• Managed the new Nationwide Employee Benefit project across multiple systems and organizational groups. This is a set of employee benefit products for Nationwide Insurance.
• Instituted project management best practices.
• Instituted IT process improvement based on SDLC methodology.

Confidential

Project Director

Under Mindlance contract with Travelers PMO leading both medium and large scale business and technical projects. This role is in the Personal Insurance Business Technology Project Management Office concentration on projects in the consumer sales and marketing portfolio. This included high profile/high value Infrastructure projects and high visibility systems such as Travelers.com. This was a contract/consulting position that requires many information technology and project management disciplines.

Key Accomplishments

• Assumed responsibility of an SEO overhaul project of the Personal Insurance sections of Travelers.com. Resulted in better raking in search engines and more current content for our customers.
• Sr. Project Manager on a major redesign of the Personal Insurance Teradata Data Warehousing infrastructure. This resulted in an infrastructure to be built on and used for years to come.

Confidential

Project Manager

Contract Project Manager of IT Therapy Systems for six school systems. The position required many information technology and project management disciplines. This included developing and implementing business strategies and technical delivery for all aspects of the business including accounting, recording and evaluation, program tracking, billing, and payroll systems. Helped the organization to achieve cost-effective production with increased quality, communication, efficiency and satisfied customer service.

Confidential

Associate Director, Information Systems, Sales Marketing

Lead high profile project team for the company and its parent, MassMutual. Some of the responsibilities included coordinating complex projects for sponsors in Marketing, Real Estate, Human Resources, and Systems departments. These projects resulted in multiple business critical systems that changed how employees and customers interact with the company. Other project management processes used were, business analysis, collaborating with stakeholders, analyzing and risk responses. Project work also included formulating best practices, project scheduling, integrated change control, and project status reporting.

Key Accomplishments

• Assumed control of Marketing departments web projects and strategies. This resulted in the four websites, along with the supporting business critical ancillary applications.
• Met challenge of following the divergent IT governance, policy and procedures of 2 separate companies Babson Capital and MassMutual .
• Managed the project team that conceived and built first Intranet that incorporated functions from 35 applications, including code migration, change management, classroom reservations, ID generation, Portfolio reporting, system security and job postings. Tool became a critical business application company-wide, and the first recovered in an outage.
• Intranet was awarded for innovation and best practices.
• Reduced vendor expenses 30 by negotiating agreements that benefited all stakeholders.
• Organized and chaired a Content Management Advisory Board, improving workflow and compliance across all domestic and global regions.
• Retained 12 high-profile accounts by deploying customized Web-based solutions that optimized services from customer service organizations and included accelerated implementation methodologies, product bundles, system support and training for 700 associates 210 investment professionals .
• Reduced project implementation timelines 35 and costs 40 by following contemporary project management methodologies.
• Developed continuity plans for both North American and European business units.

Confidential

Senior Consultant/ Project Manager, Technical Information Systems, Sales Marketing

Part of the office automation team providing technological solutions for 400 users. The position evolved into a vital subject matter expert and project manager for a number of technological initiatives. These projects facilitated change and acceptance of new technologies, including LANs, Websites, Business Intelligence and CRM systems.

Key Accomplishments

• Implemented eBusiness strategy and service model for retirement services, leading to build of an award-winning Website The Journey , the first 401K tool available on the Internet.
• Generated a 9 sales increase while reducing marketing expenses 17 , by implementing a business intelligence system for senior management.
• Established LAN administration team that converted the company's first server farms and served as a model for the enterprise.
• Led the seamless migration from Novell to MS Server, adopted enterprise-wide.
• Acquired reputation as a cost/benefit pro, consistently trimming outdated procedures.
• Launched first CRM system, later converted to Siebel and still in use today.