SUMMARY

18 years of experience working in all phases of the system development lifecycle SDLC for information technology engagements impacting 10,000 to 248,000 employees for public and private sector clients. Proven ability to work independently, with exceptional skills in eliciting feedback and interacting with all levels of stakeholders to drive and implement business process improvement and workflow re-engineering projects. Experienced in Accenture and IBM SDLC methodology techniques waterfall and agile for Project Management and Change Management.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential

Project Manager Remote Contractor

• Drive two key project schedules against master release timeline track status, and escalate issues and risks for discussion and resolution with peers, senior business and IT leadership
• Administer change requests, estimates, requests for funding approval, and resource allocations

Confidential

Project Manager and Business Analyst Lead Remote Contractor

• Independently led all SDLC phases of highly customized Oracle/PeopleSoft Customer Relationship Management CRM v. 9.1 solution for Tampa-based Accounts Payable AP Online Service Center in support of customers located in North America and Latin America 11 countries
• Led the Initiate, Planning, and preliminary Design phases for implementing Budapest-based AP Online Service Center in support of 28 countries located in Europe and Africa
• Performed extensive fit/gap analysis and demonstrations to client, technology, and operations teams for proof of concept and approval to implement alternative solution from Global HR existing model
• Responsible for all SDLC deliverables, including project plans, charter, communication plans, fit/gap designs, configuration designs, business requirements documents BRDs , functional requirements documents FRDs , risks/issues/action items log RICA , test plans, test scripts, training plan, training manual, cutover plans, and project dashboards for PMO and client executives
• Worked tightly with technical team to triage and resolve issues identified viable solutions to enhancement requests, including business process workarounds logged all production issues and work requests, including service needs with Oracle
• Performed functional checkout of technology fixes and enhancements for code migrations to production every go-live weekend six releases

Confidential

Project Manager and Business Analyst Lead Contractor

• PMO member, responsible for project planning, time/resource estimates, RAG rating, risk mitigation, delegation of tasks, and motivating team to achieve project goals on time and within budget
• Designed, developed, and deployed customized HR executive dashboard, providing metrics in support of workforce information, turnover, internal movement, and training KPIs
• Led business requirements gathering for Tableau Business Intelligence tool compiled requirements traceability matrix and specifications for translation to Business Analysts and Technical support
• Defined structure and function of dashboard pages, including purpose of filtered fields, driving charts, content, navigation, and results rendered by user actions
• Delivered training to multiple user groups on use and maintenance of software application

Confidential

Project Manager and Business Analyst Lead Contractor , Reverse Engineering Project

• Created Implementation Task Force and PMO team of stakeholders from Baruch's four schools led group of 30 through weekly pilot test studies, including proposals to business process improvement changes related to fit/gap of current state operations against PeopleSoft HCM technology solution utilizing Core HR, Position Management, Talent Acquisition Manager, and Manager Self-Service
• Developed and executed project plan, timeline, conversion data clean-up strategy, readiness materials, use cases, As-Is vs. To-Be process flows, and security design for successful rollout
• Managed change control process for technical issues and enhancement requests provided regular status updates and risks/issues tracking for key project initiatives to executive stakeholders
• Accomplished in decentralizing HR functions and eliminating manual forms through automated and ad-hoc workflow approvals unique to each population group
• Leveraged data warehouse and ad-hoc query tools to support HR and Finance in tracking recruitment, diversity, position management, compensation, and workforce information KPIs

Confidential

Senior Project Manager

Mayor Bloomberg and Chancellor Klein program initiative to improve New York City public schools

• Partnered with Accenture to manage full SDLC for complex PeopleSoft HCM Civil Service solution, impacting 150,000 administrators, teachers, and principals in support of 1,400 public schools

• Managed vendor relationship with Accenture, representing client's functional, technical, and operational business requirements and expectations

• Identified work tasks, timelines, and resources needed to achieve objectives, and created client-side documentation to address scope, project plans, resource usage, and deliverable-based budget proposal, totaling over 30 million in three fiscal years
• Analyzed project risks developed mitigation strategies, and communicated status, next steps, and issues to all levels of stakeholders users, Internal and Executive Steering Committees, PMO
• Developed requirements traceability matrix and ensured team's commitment to maintaining this as the single source for all design, test, and change management deliverables monitored project results against matrix, and established Go/No-Go criteria for deployment readiness
• Proposed functional and technical enhancements in response to new business needs and system issues, working with executive and technical teams to develop citywide solutions
• Delivered cutover instructions and Go-Live communications to project team and users impacted

Change Management Lead

• Created and implemented change management plans to minimize staff resistance and maximize staff engagement on HCM Shared Services implementation
• Co-led with Accenture six work streams, including Business Process-Re-engineering, Agency Readiness and Deployment, Communications, Training, User Acceptance, Post-production Support

• Facilitated user group series to present software solutions prepared client for changes in business processes identified user impacts defined future roles, responsibilities, and security needs developed training content, and managed change requests for post go-live system enhancements
• Developed and executed deployment readiness checklist, training plan, UAT plan, and critical test cases for priority requirements, resulting in 100 user participation, sign-off, and successful go-live
• Gained executive approval of business case for centralization of HR services and support
• Directed Shared Service Center facility from inception to launch, including scope of transaction processing budget planning staffing design logistics infrastructure Siebel CRM tool configuration, and establishment of service level agreements
• Defined metrics and designed HR dashboard to track Call Center KPIs

Confidential

Program Manager, Vice President

• Developed long-term process plans to manage Data Warehousing project, including charter, scope, release calendar, project plan, off-shore operating model, and resource forecasting tool
• Partnered with business leads to track key milestones and report progress related to schedule, performance, issues, risks, and finance to stakeholders in weekly PMO

Confidential

• Senior Business Analyst: Client engagements with American Express, HSBC Bank, Marsh McLennan, Home Depot, and Caterpillar
• Worked with Six Sigma and large user communities to analyze, design, develop, test, train, and support customized business applications and systems
• Used elicitation techniques including interviewing, brainstorming, questionnaires, and pilot test studies to gather business requirements translated these into functional specifications, requirements traceability matrices, workflow and business process diagrams for global HR projects impacting 40,000 to 80,000 employees in 64 countries
• Built consensus on global UAT strategy, developing resource-loaded test plan and scripts, integrating 1,200 employees in 27 countries onto U.S. and India-based Shared Service Centers
• Developed and delivered training materials to global users on business process improvement projects related to HR, Recruiting, Benefits, Payroll and Data Warehousing initiatives for successful client transition

Confidential

Business Analyst

• Client engagements with Municipal Bond Insurance Association, Merrill Lynch, Ziff Davis Media, Agency.com, Hotjobs.com, Ventive Healthcare, Eisai Pharmaceuticals, QVC Shopping, KMC Telecom, The Washington Post, Insignia/ESG, and Cushman and Wakefield
• Accountable for data mapping, testing, troubleshooting, migration, and training of customized interfaces to third party Payroll systems
• Performed HR and Payroll fit/gap sessions and translated all discoveries into business requirements documentation and functional design specifications for hand-off to technical team for programming
• Designed complex role-based security structure to accommodate global user access

Confidential

Business Analyst

• Client engagements with NYS Comptroller and Accenture AP/PO Shared Services
• Responsible for design, build, and test of interface bridging and validation processes, resulting in successful phased conversion of 248,000 employees onto customized PeopleSoft NA Payroll
• Led relationship building with 200 state agencies, preparing file layouts and providing user support
• Spearheaded publication of monthly project communications bulletin to publish status to agencies
• Scripted business procedures and executed and evaluated test results for all state interfaces
• Developed and supported ad-hoc reporting needs using query tool. Designed, programmed, and tested standardized reports

TECHNOLOGY

• Software Implementation: Oracle/PeopleSoft v.9.1: CRM PeopleSoft v.9.0: Workforce Administration Core HR , Position Management, Talent Acquisition Manager, Manager Self-Service, Employee Self-Service, and customized workflow Prior versions: Benefits, Benefits Administration, North America Payroll, Payroll Interface, Performance Management, Purchasing, Accounts Payable Other: Siebel CRM, JD Edwards Inventory Management, ADP Payroll
• Unique Customizations: Civil Service, Pre-Employment fingerprinting, criminal investigations, license/certification , complex interfacing to Budget and Payroll systems, Data Warehousing
• Additional PeopleSoft Usage: Enterprise Learning Management ELM , General Ledger GL
• Project Management Tools: Microsoft Office Suite MS Project, PowerPoint, Visio, Excel, Word, Outlook , SharePoint, Clarity
• Technical Tools: SQL, Tableau Business Analytics, Visual Basic
• Training: Proven track record in designing and delivering technical training
• Certification: PeopleSoft Human Capital Management HCM
• Platforms/Databases: Windows NT, Windows 95, UNIX / Oracle, Microsoft SQL Server, DB2