Summary

Experienced Information Technology professional with an extensive history of delivering complex programs and projects within scope, budget and timeframe. Excels in leading global project teams, detailed planning, risk management and stakeholder collaboration that result in efficient, controlled and focused efforts.

KEY COMPETENCIES

PROFESSIONAL EXPERIENCE

Confidential

Consultant True Value Corporation

• Senior IT Project Manager responsible for management, oversight, and delivery of IT Infrastructure in support of key, strategic corporate IT programs / projects.
• PC Refresh: Managed project to refresh 1000 workstations across enterprise. Created RFP, led RFP process, vendor evaluations, vendor contract negotiations, and deployment of PC's.
• Network Bandwidth Upgrade: Led bandwidth analysis and network upgrade at True Value Headquarters, Colo facilities and 13 remote offices. Resulted in improved network throughput, improved operational efficiency.
• Enterprise Network Redesign: Responsible for managing redesign of True Value enterprise network across 16 locations. Led project team through re-architecture and modernization of network in support of 5yr. strategic growth initiatives.

Confidential

Consultant GE Capital

Program Manager -- Enterprise Architecture. Responsible for enterprise architecture standards, development plans, and IT project architecture review processes across data, network, compute and voice domains. Lead development of enterprise architecture activities for GE Capital Retail division divestiture into new Synchrony Financial Bank.

Confidential

Consultant Northern Trust Corporation

• Responsible for management, oversight, and delivery of IT Infrastructure in support of key programs / projects.
• Infrastructure Technology Build-out: Rescued 3M project. Identified recovery plan, led design, test and deployment of VM servers and SAN storage for new Genesys IVR.
• Software Upgrade for Verint System: Led upgrade of Verint Call Recording software from v9.3 v10.0 to v11.0. Implemented VM server SAN storage to archive database.
• McAfee Desktop Client Deployment: Coordinated deployment of McAfee client code to 20k workstations company-wide. Disabled Bluetooth communications, enabled portable drive encryption.
• Software Upgrade for GDA InvestOne: Managed upgrade of GDA InvestOne application from v9.0 to v13.0. Coordinated extensive testing to ensure minimal impact to production environment deployment.

Confidential

Senior Consultant / Program Manager

• Responsible for delivery of projects / programs as requested by client accounts. This included the planning, organization and managing of all resources.
• Enterprise Contact Center Technology Upgrade: Hired to rescue 12M distressed delayed program. Established recovery strategy, managed multiple work-streams to migrate Contact Centers to standardized voice/data/network infrastructure architecture. Technologies from Avaya, Cisco, Aspect and Nuance were designed, tested and deployed as part of the program. Systems such as virtual servers, IVR's, LSP servers, routers and POE switches were just a few of the components of the program. Significant CRM, CTI and IVR application development was conducted using Agile methodology for quick deployment. The program delivered a streamlined and uniform operational model across all contact centers, lowered operating costs by 25 , and resulted in improved end-user experience.

Confidential

Senior Infrastructure Project Manager

• Responsibilities - management, oversight, delivery of Global IT Infrastructure in support of strategic programs / projects.
• Global Network Security Project: 15M, multi-year project to evaluate and implement improved network security solution to the enterprise globally. Coordinated the development of the security RFP that included key areas such as IDS, IPS, DLP, web-content filtering and reporting.
• Global Identity Password Management Security Program: Rescued 5M at-risk, underperforming project. Established and managed recovery plan to implement Hitachi Identity Management / Password Management software to provide enterprise-wide, multi-platform password management and directory services management. Scope of project included implementation of virtual and physical servers, rollout of Lotus Notes Client update to 50,000 workstations corporate-wide. The project streamlined the end user experience while improving operational efficiencies.

Confidential

Consultant Exelon Corporation

• Responsibilities included management, oversight, and delivery of IT Infrastructure in support of key programs / projects.
• Infrastructure Technology Upgrades: Hired to rescue 1M troubled project. Established and managed recovery plan to implement technology upgrades for ComEd call centers. Conducted analysis of vendor solution, negotiated vendor contract and resources. Upgraded Cisco ICM/CTI environment, implemented physical servers, SAN storage, VM environments, routers, switches. Redesigned LAN - eliminated single points of failure, increased availability. Revised CRM application functionality. Reduced operational costs by 10 .
• Nexidia Analytics Software Implementation: Led 1M project. Managed the implementation of analytics software. Extensive technical design and product analysis was coordinated to ensure all variables were considered. Governed vendor relationship including contract negotiations. Resulted in operational efficiencies.
• Infrastructure Technology Replacement for Call Center Consolidation: Directed 5M multi-year project. Replace and consolidate extensive multi-site, multi-system environment into enterprise platform. Managed consulting / business analysis, establish technical and business requirements for RFP. Directed vendor product analysis. Responsible for client relations, communications, overall project solution and budget. Streamlined call center operations, lowered operational costs by 15 .

Confidential

Senior Infrastructure Project Manager

• Responsibilities included the management, oversight, and delivery of IT Infrastructure in support of strategic enterprise programs / projects.
• Tucson Data Center Migration / Infrastructure Upgrade / PBM Application Conversion: Managed 3M program. Implemented physical servers, SAN storage, VM environments, Cisco routers / switches. Updated SQL, revised/web pharmacy benefits application using AGILE methodology, ported to Citrix. Relocated HIPAA data. Conducted SOX audit to ensure compliance. Consolidated data center operations, reduced operational/management costs, streamlined operations.
• Infrastructure Expansion for Medco: Directed 5M program activities including facility infrastructure expansion, LAN/WAN expansion. Implemented physical servers for voice systems capacity enhancement, upgraded voice network. Achieved operational efficiencies.
• Burlington Data Center Migration: Managed 1M data center consolidation and closure. Implemented VM servers, ported applications P2V, decommissioned servers. Achieved significant operational cost savings.
• Network Technology Conversion for Concentra: Coordinated project to collapse and consolidate diverse systems and networks onto corporate network. Implemented routers, new data circuits, revised network routing decommissioned old routers, circuits. Created operational cost savings through streamlined / simplified network management and systems consolidation.

Confidential

Network Technical Solutions Manager

• Responsible for pre-sales consulting, requirements gathering, analysis, solution, and costing for complex multi-million dollar outsourcing engagements. Negotiated and established global project delivery team resources. Establish and managed strategic partners: AT T, Sprint, MCI, Verizon, Cisco, Juniper. Coordinated delivery organizations, provided status communications to executive sponsorship / management.
• Accomplishments include management of numerous network outsourcing engagements for Fortune 500 clientele such as: Coca-Cola, Varian Medical, Medco, Goodyear, Discover Card, Blockbuster Video.
• Led network team on strategic Internet banking project for IBM CEO Lou Gerstner in partnership with NationsBank, BankOne, and ABN-AMRO.