Quality Assurance Manager Resume Profile

SUMMARY

Business-driven professional with a proven track record of delivering complex projects with a high degree of customer satisfaction. Enable business agility and operations productivity through the development of self-service tools and technologies for key enterprise processes. Demonstrated project management expertise in systems analysis, requirements gathering, software development, process re-engineering and workforce logistics. Diverse experience in Financial Services and Insurance industries.

SPECIALTIES

Project Management Teamwork SDLC Methodology
Program Management Leadership Agile / SCRUM / Waterfall
Business / Systems Analysis Meeting Facilitation Quality Assurance
Benefits Administration Process Improvement Use cases
Workforce Planning Dashboard metrics Offshoring / Outsourcing
Relationship Management Cost / Benefit Analysis Relational Databases

EXPERIENCE

Confidential

Director, Program Management
Led a team initiative to improve workspace efficiency by introducing a GoWork program into a 300 person business unit. The changes promoted increased collaboration and allowed the group to build a state-of-the-art agile work area. Partnered with Fidelity Real Estate Company to close a regional site three months ahead of schedule. Workforce planning initiatives included relocation coordination, records retention, equipment reclamation, and communications. The expedited sale resulted in a significant savings.
Director, Systems Analysis and Project Management
Recognized for providing superior workforce planning services to a technology organization consisting of over 1,600 associates. Fostered cross-functional partnerships with business unit planners, finance, HR, real estate, and offshore team leads.
Increased team productivity by implementing a video collaboration solution at five regional sites. This project achieved a positive ROI after one year with an annual savings of 85,000. Reduced travel expenses and improved teamwork offset investment costs.
Director, PMO Consultant
Led a Center Of Excellence IT skills/competency assessment initiative. Worked with each team to develop an organizational dashboard metric to identify skill gaps and influence remediation.
Director, Project Management
Selected as the subject matter expert to consult on a strategic enterprise data project established to integrate common data from five separate production applications. Managed teams involved with requirements analysis, data cleanup and QA. The data cleanup team was recognized with an Outstanding Service Award for its part in reducing indicative data discrepancies by over 50 .ALAN PLANTAMURA Page 2 of 2

Confidential

Production Support Manager
Managed a production support team responsible for Fidelity's Integrated Database IDB infrastructure. Directly responsible for automating manual processes and for improving services by introducing formal change control, ticket tracking, root cause analysis, performance metrics, and remote support. Improvements in efficiency of problem resolution allowed the team to take on new and more challenging assignments.
Quality Assurance Manager
Managed two teams of professionals recognized for testing and supporting the industry's first Check Deposit Kiosk machine. This ATM based solution was co-developed by Fidelity Investments and NCR and was eventually rolled out to all Investment Centers. Individual responsibilities included vendor management, installation management and remote site production support. This fixed-price solution was implemented on schedule.
Senior Systems Analyst
Benefits Center Consultant hired to assist with the introduction of a Total Benefits Outsourcing start-up business. Entrepreneurial responsibilities included hiring, vendor management, system development, client conversion and implementations. The team was responsible for introducing Health and Welfare and Defined Benefits product lines to Fidelity Investments.

Confidential

Project Manager
Recognized for developing the Networked Utilization Review System NURSe on time and under budget. This was accomplished by introducing the team to a development roadmap that led to the successful implementation and maintenance of this business critical solution.
Senior Systems Analyst
Increased fee-for-service data consulting revenue by 180 in six months by developing a reusable best practice suite of reports. Promoted a consulting team service model to increase client satisfaction and allow associates to devote more time to high margin custom services such as utilization analytics, expense trending and geographical provider mapping.

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