Project Administrator Resume Profile

Summary

A goal driven management professional with twelve 12 years dynamic management experience in:

Employee Relations
Budget Management
Investigations
Financial Reporting
Human Resources Intervention
Training Development
Client Relations
Diversity Initiatives

Experience Achievements

Confidential

Senior Project Administrator

Marketing Materials Project Administrator
Enrollment regulatory liaison end of year processing/non renewal processing
Maintenance of Benefit Access Database ensuring data integrity through established QC processes
Support of annual bid project through data entry and training
Lead benefit grid and instruction sheet projects through the generation of benefit grids and instruction sheets
Monitor compliance with software releases as they relate to enrollment processing
Provide LIS premiums after annual benchmarks have been announced and provide LIS Premium Summary table for the EmblemHealth website
Support the management team in identifying and recommending best practices and new procedures to improve the overall quality of the Medicare Product Department
Confidential Customer Service Representative- Rensselaer-
Business Analyst Associate- Rensselaer- April 2008-April 2009
Effectively and clearly translate all new procedures to staff and management as well as, communicate changes in documentation, functionality and use as they affect the Part D business and the Unit through training and the updating of all manuals in a timely manner
Pega
Facets
QueueWorker
SXC
Efficiently recognizing any processing issues within the systems, while working with IT in creating and implementing any workarounds or solutions that need to be completed
Recognize and determine all changes implemented and communicated by CMS
Participation in the Beneficiary Service Unit agents knowledge and overall Quality Assurance
Support the management team in identifying and recommending best practices and new procedures to improve the overall quality of the Beneficiary Service Unit
Expand on the overall knowledge of Part D and begin to work in knowledge of Part C
Continuing growth of my knowledge of the Beneficiary Service Unit and the daily, weekly, monthly, yearly tasks and operations
Confidential District Operations Manager
Reported directly to the District Manager and had full P/L responsibility for an independent operating unit employing 180 employees in 15 different security contracts generating 5 million in revenue. Responsibilities included:
Direct management of client relationships
Expense control and budget management
Develop subordinate managers
Internal investigations
Provide expert security process, systems and procedures
Contract negotiation and management
Management development

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