SUMMARY

• Over the course of nearly two decades, my change, release, deployment & configuration management skillset has evolved to encompass IT operations & IT service management (ITSM) in support of large - scale application platforms and database software systems as well as enterprise / agency infrastructure (public & private sector).
• This hands-on experience has included systems programming, applications administration, project management, program delivery, quality assurance, and technical writing.
• I also have special expertise with the automation of PMO / IT governance (business process, demand management), build / code promotion (continuous delivery), and custom reporting (KPI/metrics, dashboards, portlets).

AREAS OF EXPERTISE

• Agile Release Management
• Jira (Core, Software, Service Desk), Confluence
• CA - Plan & Release / Clarity PPM
• Changepoint
• Database Systems: DBArtisan, Embarcadero, TOAD, SQL Developer
• IBM Rational Change and Release Management Tool Suite
• Installshield
• ITIL Service Management
• Micro Focus PPM - formerly known as HP Project & Portfolio Management (HP-PPM)
• Microsoft Office: Project, Access, Word, Outlook, Excel, Project, Visio
• Microsoft Visual Studio
• MKS (PTC MKS Toolkit)
• Oracle - Cert, SQL/SQL*Plus & PL/SQL - Sys Admin, Alerts, Workflow, MFG, OE, HR
• Plutora
• Remedy
• Salesforce
• SharePoint
• Service Now
• Microsoft Visual SourceSafe (VSS)
• Concurrent Versions System(CVS, Subversion (SVN)
• ClearCase, PVCS

PROFESSIONAL EXPERIENCE

Confidential

Senior IT Release Manager

Responsibilities:

• Release analysis, ensuring audit compliance for all changes made to production systems (Service Engineering - Single Family, Investment Reporting)
• Dashboard, portlet, & report creation in ServiceNow, KPI & metrics automation
• Enterprise process improvement - team effort to improve documentation, build up the ServiceNow knowledge base, and streamline release requirements (functional, technical)

Confidential

IT Program Manager

Responsibilities:

• Responsible for all aspects of IT Project, Program and Portfolio management, including cross-functional, enterprise-wise collaboration & coordination across all IT and business segments while working under the direction of IT executives and senior segment managers and maintaining productive relationships with internal customers & senior business leadership
• Define project value proposition, scope, work plan, resource needs, timeline and budget for globally impactful projects and programs
• Drive project team - ensure adherence to quality standards, review project deliverables, provide technical, organizational, & functional (process) guidance - drive development and execution of project plan - work with team to define, sequence, & estimate duration of activities - determine schedules to meet objectives - ensure consist adherence to Dell standards, processes, and policies
• Drive all aspects of project execution, including chartering, training, scope definition, requirements, project planning, change control, build/release, comms & reporting - project KPIs, metrics, & milestones
• Manage resources (capital requirements, human capital) - resource planning, training, cost estimation, budget development & cost control
• Handle the identification, resolution and escalation of project risks and issues; responsible for ongoing process improvement & application reliability management
• Plan & executes project communications, ensuring timely and accurate distribution of information, documentation, and issue resolution to all appropriate team members

Senior IT Release Manager

Confidential

Responsibilities:

• As Dell’s release team lead for the Global Support and Deployment (GSD) org - encompassing IT Support, IT Deployment, and IT Online - collaborate with dev & test (QE, UAT, Perf) teams and project/program managers as well as segment leadership to drive the timely, logistical delivery of GSD’s IT roadmap while protecting Dell’s production systems and ensuring adherence to enterprise-level policies and plans.
• Develop and maintain tools and key measurement metrics
• Automate & continuously improve processes and procedures
• Execute objectives and in corporate metrics to measure success
• Communicate goals, policies and concepts internally and externally
• Perform high-level monitoring and review of critical success factors (CSFs) and key performance indicators (KPIs) specific to the execution of release management
• Champion awareness & acceptance of the release process at an enterprise level
• Ensure consistency in the IT service management (ITSM) strategy and coordinate with ITSM and IT infrastructure management processes; liaise with other process owners to establish integration and collaboration (such as incident, problem and configuration); partner with change management and participate in the global change advisory board (CAB)
• Round-table collaboration with extended release teams to drive transformation to Agile release methodologies & no-downtime production deployments
• Drive coordination of enterprise-aligned environment usage both at the segment level and across the organization, working with environment management teams (EMS, non-prod & AMS, prod) as well as QE (SIT), Perf, UAT, & VIT testing teams to ensure env readiness and release supportability; impact assessments, application dependency analysis, cross-segment impact management.
• Day-to-day release operations at a segment level; mentor junior release managers & drive/own the following tasks within the GSD org:
• Enterprise-Level Release Coordination & Cross-Segment Launch Alignment (Application Interlock Support & Dependency Tracking)
• Lead for Escalations, Troubleshooting, Problem Solving, Lessons Learned & PIR
• Non-Prod Env Usage - Manage for Segment, Ensure Adherence to Enterprise Plan
• Ownership of all Production Launches - Planning, Orchestrating, Running, Reporting
• Ownership of Release Calendar & Fiscal Year Release Planning, Enterprise-Level (Cross-Segment) Release Window Coordination
• Release Kickoff Meetings, Executive Reviews, Milestone & Release Checkpoints, Launch Conf Bridge – Decks, Minutes, Action Items, Follow-ups
• Release Scope Mgt & SDLC Process Enforcement; Release-Level Risk & Defect Mgt
• Reporting, Metrics, and Communications - All Supporting RM Presentations, Dashboards, Charts, Timelines, et al – Documentation Creation & Maintenance

Confidential

Senior Manager, Release Management

Responsibilities:

• End-to-end oversight, guidance, planning, business impact analysis, and user experience validation of Confidential ' online product & services releases of in-house apps and on-line products and services.
• Defining & directing the execution of a consistent and repeatable process for Operational Readiness, and Deployment & Rollback for the releases of Confidential ' online products and services (CCT, GPA, GEO).
• Strong leadership, release management SME, expert planning and scheduling skills
• End-to-end ownership of production launch planning & orchestration, for all releases
• Close collaboration with senior application and process owners, developers, technical QA, product designers, project mgmt., operations teams, and other key business stakeholders, in order to to ensure a full understanding of all aspects of the release, the business requirements and the implementation/rollback planning and preparations.
• Accountable for the overall Release Management Process & Governance, working with User Acceptance Testing team and the development and management of the Operational Readiness processes, defining and executing a deployment strategy for multiple environments, and ensuring communications to the company at large before, during and after a major release.

Confidential

Senior IT Release Manager

Responsibilities:

• Lead for software change and configuration mgmt. at the Dept. of Veterans’ Affairs’ Office of Information Technology (OIT) - Project Mgmt. Office (PMO) – Veterans’ Benefit Management System (VBMS)
• Manage and support deployment of all VBMS applications, project-wide (Core, Ratings, and Correspondence). Operationally responsible for build creation and application deployment to all lower-level controlled testing environments (UAT, SQA/IVV, PDT, Demo, Performance).
• Perform detailed technical audits (physical and functional). Ensure each configuration item under PMO Support SCM control is correctlselined and versioned and ensure a rollback version exists for each item. Validate the accuracy and completeness of all installation documentation.
• Maintain configuration management data for each VBMS application; RTC deployment request data, RTC source control components and streams, version description documents (VDDs) and deployment reports. Support the use of (and issues with) RTC by the PMO support team.
• Produce metrics analysis reports in conjunction with each build to depict successes and failures of code within the build. Perform trend analysis to verify the improvement of performance over time. In addition, produce analysis reports for any type of configuration mgmt issue on an ad hoc basis.
• Work with multiple teams of quality analysts and testers to ensure appropriate level of testing has been completed prior to release.
• Coordinate deployment schedules with multiple development teams; plan acceptance testing, handle the communication of configuration changes and deployments to business and IT users.
• Responsible for project-level Change Control - analysis, metrics, and reporting; prepare change requests and presentation materials, manage and coordinate Change Control Board (CCB) meetings, responsible for change management strategy and execution.
• Responsible for Change and Configuration Management plans, process/workflow diagrams, and Standard Operating Procedures (SOPs); write/develop, socialize, maintain, enforce.
• Lean SCM and Change Control, in a dynamic Agile/Scrum environment

Confidential

Senior IT Release Manager

Responsibilities:

• HP-PPM 8.01 upgrade and implementation, systems programming/development
• Develop business processes (workflows) and model those processes into a unified, automated, enterprise-level PPM (Proposal) system using HP-PPM (Mercury IT Governance, Kintana)
• Develop GUI request types to collect the data necessary to drive Enterprise Proposal process
• Develop custom Portlets and Data Sources to provide dynamically updated, detailed metrics and reporting at an enterprise level.
• Handle system enhancements, resolve break/fixes, handle system maintenance and upgrades
• Consolidate an older Kintana 6.x instance and a new PPM 8.01 instance - advise on Oracle patch deployment automation.
• Provide technical and functional guidance to the rest of the PPM team and advise as to best practices in regards to tool use, etc.

Confidential

Infrastructure Change & Release Manager

Responsibilities:

• Implemented & maintained a standardized, program-wide ITIL change mgmt process for GITGO ( Confidential IT Infrastructure Global Operations)
• Developed and communicated process and procedure documentation (CM plans, SOPs, process diagrams, change request forms, training materials).
• Change socialization - held lunch-and-learns for team members, to ensure all understood the requirements for successful, painless, productive change (requirements for approval, change dependencies, intra-agency coordination comms, downtime)
• Responsible for the Change Advisory Board (CAB) meetings. Interacted with agency management as well as stakeholders at all managerial and technical levels in order to mitigate risk and ensure success.
• Change ratings, risk identification, end-end CAB/CCB, change & release responsibility for GITGO Coordinated and controlled all aspects of each and every infrastructure change - responsible for weekly and monthly infrastructure change cycles as well as the approval and facilitation of emergency changes.
• Worked with the GITGO Communications team to ensure the accuracy and timeliness of agency and program-level communications to federal government users.
• Provided CM metrics/reporting, change status accountability, requirements traceability.
• SOPs - Document Management, Technical Writing