SUMMARY

• More than two decades of extensive experience in Waterfall, Agile/Scrum Methodologies, Team building, Budgeting, Product/Application Development, FCAPS, Architecture, Market Research, Professional Services, Complex Negotiations, Business Consulting
• Industries Served: IT, ITES, IS, Telecom, Wireless, Mobile, Media & Entertainment, Cloud, Education, Healthcare, Logistics, Construction, Manufacturing, Insurance

PROFESSIONAL EXPERIENCE

Senior Scrum / Agile Coach / PM

Confidential

Responsibilities:

• Responsible for mentoring and managing multiple technical teams to launch a world - class eCommerce Website and Mobile App to match the owners of the heavy equipments with end clients seeking those equipments, in the most efficient way
• Team strength: 25+ members (Distributed)
• Created presentation templates for Budgetary, Investment and Franchise functions. Also, created Financial models for all business functions
• Performed frequent Vendor Management services including,
• Vendor Selection
• Liaison activities
• Vendor Interviews
• Chaired Scrum of Scrums, JAD sessions and other Agile Ceremonies
• Mentored the Digital Marketing and SEO teams for achieving best and most optimized reach of customers and end-clients
• Customized a special Hybrid model and devised numerous work-flows to support various complex project scenarios in a crude Start-up environment
• Mentored Sales, Technical and other Project teams and guided them in Agile methodologies and operational excellence

Senior Scrum / Agile Coach / PM

Confidential

Responsibilities:

• Program-managing an onsite/offshore model to develop and deliver new complex Insurance products to customers all over USA
• Dynamic project scope management through NetSuite’s OpenAir
• Complex Hybrid model(s) of Waterfall and Agile
• Two-week Sprints
• Aggressive timelines
• Team strength: 50+ members (KS, NJ, NY, Ireland and Confidential )
• Responsible for timely in-take of the projects from customers using Microsoft Sharepoint, TFS, JIRA and OpenAir
• Coaching the Project Management teams to transform Waterfall models to Agile environment
• Mentoring the project teams to showing accurate burn-downs and achieve better scrum velocity
• Meticulously planning projects of 12,000+ hours each, to deliver new insurance products in agile methodologies
• Engaging Customers and other support organizations in regular meetings in order to keep up with changing scope and timelines
• Leading teams and peers to adhere to PMO processes and recommendations

Senior Scrum / Agile Coach / PM

Confidential

Responsibilities:

• Program-managing the 24x7 maintenance and management of performance measuring applications in the Hosting Operations division of Confidential Global Business Services
• Phased approach and Project Management
• Technical and Operational Strategies
• Fault & Performance Management
• Incident/Trouble Management
• Analytics and Trends
• Leading the global teams (USA, Mexico, Philippines, Confidential, Brazil, Etc) to put together comprehensive global Trouble Management and Incident Management workflows
• Mentoring Operational teams to make sure Confidential ’s Business Processes are properly aligned and group’s SLAs are successfully met
• Using Agile and Scrum methods to make sure all goals are captured and the demands of all Stakeholders are addressed
• Coordinating with vendors and monitoring their deliverables in terms of timelines, quality, budgets and other project guidelines

Senior Scrum / Agile Coach / PM

Confidential

Responsibilities:

• Facilitated Data Integration activities of Large Scale DB upgrades in their Enterprise Data Warehouse division
• Ensured coherence and conformity among dozens of boundary teams and applications and also among other Scrum Masters
• Actively participated in Scrum Ceremonies and helped plan Sprints (reviews, demos and retrospections) and manage the Product backlog in an efficient manner
• Responsible for providing Visibility Indicators to all Stakeholders of the project
• Mentored the Scrum teams to stay focused on the Sprint tasks

Senior Scrum / Agile Coach / PM

Confidential

Responsibilities:

• Used Agile/Scrum methodologies to develop pioneering Mobile Applications that catered to customers’ needs and demands in ever-changing greenfield environments
• Documented several Epics & User Stories to assess and analyze the customers’ business drivers and provided BRD & other comprehensive recommendations for their future sustainable success, increase in revenues, controlling costs and business transformation.
• Advocated Scrum Diamond to customers & internal management, and organized Agile Ceremonies to effectively plan & manage IT projects and established processes to measure their progress on a daily/regular basis
• Measured Scrum Velocity and mentored the Project Managers, Business Development teams, Professional Services teams and other stakeholders, to help proactively stay focused on Clients’ goals
• Implemented traditional Waterfall philosophies to effectively manage large scale development and deployment projects
• Worked and negotiated with various stakeholders in order to achieve operational efficiencies

Senior Scrum / Agile Coach / PM

Confidential

Responsibilities:

• Gathered market information and worked with Senior Management & members of the board to establish Sales targets for the Telecom Engineering division in Middle East, Confidential and Sri Lankan regions. Applied Lean Six Sigma methods
• Established processes and metrics for measuring the performance of Sales, Business Development teams via MBRs
• Managed Bids for various telecom services projects
• Largest Bid: $650 Mn, working with 17 business partners

Sr. Project Manager

Confidential

Responsibilities:

• Acted as a SME (Subject Matter Expert) for various Small & Medium Telecom Companies, in their process to fine-tune their entire spectrum of Business Operations, covering from Network layer to Business/CRM layer
• Prepared User Stories and Business Requirements for the company’s product(s) and services
• Facilitated Daily Scrum meetings and other Review sessions
• Provided Gap analysis on the performance of the clients’ operational networks
• Designed NOC-in-a-Box concept, by performing extensive market research with small and medium sized telecom companies. Used Agile Methodologies

Scrum / Agile Coach / JAVA ARCHITECT

Confidential

Responsibilities:

• Researched and Conceptualized a telecom management solution framework, “Scenario Based Service Assurance (SBSA)” and helped Confidential apply for a Patent for the same
• SBSA estimated revenues during 2004-2006: $200 Mn
• Traveled around the globe and drafted chronicles of Epics and User Stories and other Business requirements for various telecom companies’ needs to improve their operational efficiencies

Data Operations Expert

Confidential

Responsibilities:

• Managed 24x7 support by coordinating between System Administrators, DBAs, Network specialists, Business Analysts, NOC operators and Supervisors
• Instrumental in maintaining 24x7 Fault, Configuration, Performance and other OSS solutions for the 2G/2.5G/3G/GPRS/EDGE networks covering entire United States of America