Project Manager Resume Profile

Objective

Fully utilize the project management, instructional system design, performance improvement, e-Learning, managerial, and leadership skills that I have accumulated. Share my classroom and eLearning knowledge and creative ideas for fully implementing a strong and cohesive Learning and Development entity.

Functional Summary

Overall expertise is in the area of emerging learning and development technologies blended and distance learning , ADDIE, organizational development, sales techniques, and training management system operations. Extensive analysis, design, development, delivery, and evaluation skills are combined with project management skills in the organizational development and technical areas for all levels of learners users, managers, executives. Previous experience working with detailed specifications for publications and training in prototype/production systems while also using input from SMEs and users.

Employment

Confidential

Senior Manager of Training and Sales Support, Sales and Marketing Division
Responsible for all facets of Talent Development including assessment, design, development, delivery, and evaluation in Technical and Sales Training areas 11 years as well as project management of Sales Operations.
Managed projects, designed, and developed over 60 commercial elearning courses tailored for various skill levels of professional development and computing topics such as Sales customized , Communications, Investing, Excel, Word, and Crystal Reports.
Prepares and maintains accreditation programs for all elearning courseware such as University of Phoenix, PMI, HRCI, IIBA, et al.
As a technical writer, develops Requests For Proposals RFPs for over 40 government and commercial prospects on an annual basis: Training and Development, LMS, TMP.
Developed and administered a Learning and Development 6-phase elearning training program. Began an aggressive 3 month program for Talent Development.
Developed a Certification Program for onboarding new personnel through a 4-6 month staged succession program of skill levels , a rigid mentoring program, listening and counseling skills, and performance management techniques. The resulting process culminates in an evaluation of training performance through a Best Practices checklist.
Currently, Salesforce.com CRM Administrator for full scale corporate implementation and use in US and UK. Also, Webex teleconferencing and InsideView Administrator for the global corporation.
Last year, assigned to a Sales Excellence Team to analyze current programs, projects, tools, and processes for improving performance of new and existing Sales account executive and management staff.
In all cases, performed project management tasks and used sound fiscal and budgetary principles while closely monitoring and meeting deadlines.
Spear-headed an initiative to train and track personnel for professional development and technical product topics called the Personal Learning Service and most recently the Talent Development System. These blended learning services are used as a key element for succession planning, career path development, and/or competency mapping programs.
Coordinated and managed over 20 biannual National training and company meetings, activities, and speakers as well as several International User Groups for clients and prospects.
Supervised a group of personnel 5-8 involved in all aspects of training and administration to include instructional design tasks, contractual paperwork, CRM and Database management, and RFP development.
Areas of focus include: organizational development, leadership, team building, sales techniques, compliance/legal, logistics, workplace issues, and HR generalist areas.

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