SENIOR PROGRAM MANAGER OR DIRECTOR

• Talented IT Executive with first-rate skills in directing full life-cycles for complex IT change strategy programs and initiatives delivering significant business advantage. Proven ability to deliver game-changing revenue, productivity and quality improvements through strategic road mapping, program management and change management. Consensus builder skillfully participate with diverse, high-performance teams in achieving program objectives. Collaborator with senior-level management in developing and defining enterprise architecture outstanding ability to gather and translate complex business requirements into practical, cost-effective technical and business solutions. Committed to helping organizations achieve maximum benefit from their IT investment, through meticulous research, development and implementation of technologies.
• Strategic Road Mapping Change Management Process Management
• Business Technology Strategy Global IT Delivery System Development Resource Management
• Enterprise Change Agent Integrated Business Planning IT Consulting eCommerce Social Media
• Budget Control Technology Training Enterprise-wide Implementations Standards Development
• Business Integrations Enterprise Architecture Information Technology Infrastructure Library ITIL
• Capability Maturity Model Integration CMMI Vendor Management Technical Writing P L
• Software Engineering and Development Goal Attainment Deployment/Migrations

PROFESSIONAL EXPERIENCE

Confidential

Contract Consultant - PMO Officer

Hold responsibility for all phases of project management across business and IT projects. Lead establishment of processes and framework for Technology Lifecycle Management within CTS CS Business Information Office, currently being adopted as major governance framework throughout all divisions.

Accomplishments:

• Standardized Enterprise Performance Dashboard performance categories and KPIs across VP areas for enterprises shared services, Finance systems, Compliance, Change Management and HR systems.
• Re-planned and baselined a Clinical Trials Management Systems retirement and implementation using the iMedris iRIS system. Integrating both Institutional Review Boards IRB , Study and Subject Management.
• Established Enterprise Metadata Framework for technology lifecycle management within Shared Serves and Enterprise Architecture Team. Model was completed and governance model proposed. Currently being studied at CIO level to determine strategic and transition plan for adoption.
• Created processes and procedure for capture and analysis of project artifacts to feed metadata framework. Enabled organization to have more data in budget cycle to assess 50M IT Capex portfolio.
• Led collection and review of project artifacts and work products to compile platform overviews for each business system within CS Business information Office. Completed one month ahead of schedule for 50 different national application projects of approximately 50M.

Confidential

Contract Consultant Adviser and Senior Program Manager

Led DSG project management and application architecture team responsible for U.S. Forest Service CIO leadership enterprise technology and IT operations business and technical priorities. Provided technical assessment for CIO of eDiscovery product capabilities and policy recommendation regarding application and technical architecture. Standardized SDLC templates. Incorporated templates and project review procedures for budget review process. Supported business development by building relationships with other companies in technology and service space. Met with sales/business development teams to coordinate proposal development activities with federal government client.

Accomplishments:

• Corrected errors during LOB data center migration of PeopleSoft CRM Call Center saving thousands of dollars monthly in loss and waste. Developed project charter and governance model for consolidation of all call centers and CRM implementations across U.S. Forest Service.
• Coordinated closely with data center operation storage architects in developing Cloud Storage Strategy that saved millions of dollars of storage costs annually in each of the data centers.
• Organized and completed study industry best practices for adopting technical solutions to perform eDiscovery. Made technical purchase recommendations and produced IT tactical plan that was able to successfully mitigate legal exposure of stipulation orders, saving agency 15M over five years.

Confidential

A staff augmentation that filled a specific role and task for the Federal Reserve Bank.

Contract Consultant - Identity and Access Management Strategist and Architect

Served as HSPD-12 subject matter expert for Enterprise Project Office of Federal Reserve System. Developed for strategic and concept of operations and transition strategies for Federal Reserve to adopt HSPD-12 security smart-card standard. Initiated extension of vision document for bank to adopt HSPD-12 smartcard technology. Drafted stakeholder and requirements analysis for implementing FRB Personal Identification Validation PIV interoperability business case.

Accomplishments:

• Led FRB through coordination of security and certificate policy with Federal Certificate Policy organization.
• Developed requirements matrix and statement of work for third party smart-card and certificate enrollment service for FRB employees that would be cross-certified to Federal Bridge.

Confidential

A global professional services company.

Program Director

Managed services team in projects to support implementation of smart-cards and HSPD-12 related solutions in federal government. Created PIV marketing strategy, business development plan and sales collateral. Held P L responsibilities and trained / mentored staff on PMBOK and Six Sigma methodologies. Directed U.S. Treasury Office of Comptroller of the Currency in adopting PIV II card credentialing and PACS for 30K employees and 100 buildings. Oversaw 13M OMB reporting, acquisition, and implementation of federal agency PIV-II solution. Managed feasibility studies, policy development, and OMB cost / benefit analysis for 2008-2014. Provided program management and ITIL SME expertise to DOD/Pentagon in review of IT operations.

Accomplishments:

• Established professional services practice for design and deployment of HSPD-12 compliant security services.
• Created first PMO in U.S. Treasury especially for management of both smart-card and physical access control systems, and services deployment.

Confidential

IRS Release Manager for 2009 Tax Year

Directed 2009 IRS R4 modernization release initiation activities. Led release scoping, scheduling, risk assessment, requirement management, use case scope estimates and case cost modeling. Worked with enterprise sales and development teams to evaluate other U.S. Treasury business opportunities. Developed 350M yearly scope and budget proposal of 2009 and 2008 tax year services and development for CADE program.

Accomplishments:

• Spearheaded 300M U.S. Treasury IRS modernization by leading project for R4 release of CADE PMO.
• Proposed changes to RUP and Waterfall techniques to produce higher quality code in 50 less time and cost.

Confidential

A company specializing in providing IT security services and program office support for the federal government in the smartcard, Certificate authority, and identity management sectors.

Contract Consultant Program Manager

Oversaw professional services area in implementation of federal smartcard and PKI solutions.

Accomplishments:

• Directed successful implementation of 11M Department of Labor PIV-II solution. Created studies, OMB reporting and cost / benefit analysis for acquiring issuance and PACS components for 30K users.
• Led creation of test protocols and approval procedures for National GSA HSPD-12 PIV-II Interoperability Certification Program. Initiated GSA HSPD-12 PMO and managed creation of identity management Web site.

Confidential

• A national staff augmentation firm that specializes in providing staff to finance and IT organizations.
• Contract Consultant - PMO SME and Senior Project Manager
• Served as PMBOK or project management SME for TRX/Citibank and Fannie Mae.

Accomplishments:

• Created Project Office for TRX. Established initial project management templates, controls and best practices. Oversaw establishment of SLA for maintenance ETL projects for Citibank and Diners club card transactions worldwide. Improved performance of ETL components by over 300 .
• Established project management processes and templates adopted nationally and in the development of organizations in India and Europe. Saved 500K per year in external services and 250K in tool purchases.
• Ensured Fannie Mae's Sarbanes-Oxley compliance by documentation of use cases and swim-lane diagrams.

Confidential

A software company principally engaged in the design, development, marketing, and support of customer relationship management CRM applications.

Project Manager / Technical Architect

Led global professional services consulting teams, business development, and product development for diverse clients. Spearheaded business development efforts in Siebel professional services for federal customers. Coordinated with product sales teams and Siebel partners in architecting solutions for all Siebel verticals. Oversaw business analysts and architects in requirements analysis and design of major components of global call center. Consulted with business leadership in developing best practices for use and adoption of Siebel solutions into business processes. Worked with product team to develop implementation approaches for adoption of Siebel Analytics. Drove sales in civilian, commercial, federal and DOD sectors.

Accomplishments:

• Performed quality assurance and acceptance test for call center implementation for PNC Bank.
• Handled technical architectural design and implementation of initial call centers for U.S. Patent and Trade Office program expanded to more than 12 call centers.
• Led project team and performed UNIX implementation of Siebel and Informatica solutions for Homeland Security / TSA. Served as system architect and project manager, responsible for timely and effective technical implementation of business intelligence and data warehouse.
• Siebel business proposals and statements of work for Federal Product sales and professional services opportunities. Secured key opportunities with U.S. Air Force, Patent and Trade Office and U.S. Army, with pipeline totaling 20M.

Confidential

Technical Director / Senior Advisor

Led development and acquisition of technical methods, procedures and tools for Y2K project. Performed research to assess business risks, IT architecture, and use of embedded technology. Directed design / implementation of tracking functions for corporate Y2K earned value, risk, and issue management systems. Managed communications with technical policy organizations, and oversaw procurement of technology and outsourced services. Developed training plan for Y2K and generic software development tools. Fulfilled prior role of Program Manager.

Accomplishments:

• Increased scope of PMO from 40M to more than 750M by improving productivity for more than five years on 750 IT, mail operations, financial, and accounting projects.
• Played key role in establishing application inventory of over 800 applications hosted by five different data centers run by 20K IT and shadow IT organizations.
• Represented USPS on national steering committees with respect to the technical remediation, in addition to strategy groups such as US Chamber of Commerce - Critical Infrastructure Committee, U.S. Year 2000 CIO Committee of the White House, and Fannie Mae's Financial Steering Committee.
• Led largest civilian engagement with U.S. Postal Service 750M as Program Manager and Technical Director.
• Served as member of President's advisory council of CIOs, and on National Critical Infrastructure Task Force. Managed development of crisis center and national operations center