SUMMARY:

• 15+ years of IT experience in managing full life cycle for Application upgrade / Software implementation/ Lifecycle refresh / Infrastructure, Hosting & Network Implementation from last 12 years in various Project / Program / Portfolio Management roles.
• Demonstrated ability to deliver on program commitments through leadership, teamwork, problem analysis / resolution, and continuous improvement.
• Demonstrated ability to collaborate and build relationships across various delivery organizations.
• Experience in building and sustaining robust relationships with external delivery partners, including sourcing and on - going relationship management.
• Confidential has excellent interpersonal skills and leadership abilities, ability to manage distributed multi-cultural and multi-ethnic project teams. Confidential is Flexible, nimble and tenacious in managing multiple projects in various technology suites at once.
• Deliver multiple Application upgrade / Software Implementation / IT Infrastructure Transformation projects / programs - presales to program closure through the defined project lifecycle. Provide advanced project and program leadership in the IT Operations group to guide and direct implementation of infrastructure, systems, applications and technical integration activities. Fully conversant with all stages of the software development lifecycle (SDLC / Agile / Scrum) to meet the client objectives.
• Extensive experience in Project/Program Management, Delivery in IT/Telecom (Avaya, Genesis, SIP)/VAS/ IT Infrastructure (Hosting, Network), implementation, customization, architecting & solution design of oracle (ERP) applications. Adhered ITIL/ITSM/BMC/Remedy tools & exposure to CRM/BI analytics. 3+ years product management experience, preferably in the enterprise application, infrastructure and IT security domains specifically in Privileged Access Management and Authentication.
• In-depth knowledge and experience in Remedy tool, Agile, ITSM processes, Cost Management, Time Management, Risk Management, Integration management, Vendor management. Experience in managing security operations (Firewalls, VPN, etc.). Expert level understanding of the domain name space including all types of TLDs, WHOIS, registrations and transfers & DNS registration.
• Leading IT staff that provides the following support to the enterprise: Operations monitoring, Critical Incident Management, Disaster Recovery, Systems Administration, DC Local Area Network, Systems Backups, Batch Job Management, Storage Systems, Asset Management, Capacity Management as well as voice and collaboration services. This role is responsible for assuring the integrity of enterprise computing environments and ensuring that it aligns and meets overall IT strategy and business objectives / goals. Environment: CA Clarity Portfolio Management, MS Project, Team Foundation Server (TFS), MS Visio, MS Office Suite.
• Governance over the service provider, HP (regional supplier management, global contract management, continual improvement programs). Identity and Access Management (IDAM), Data Security (Data Loss Prevention, Password Vaulting, Privileged Access Management)
• Experienced in IT infrastructure projects like Server Infrastructure (File Servers, Exchange Servers, Application Servers, Database servers), Network Infrastructure (WAN, LAN, Firewalls, DMZ), Storage Infrastructure (NetApps & SAN boxes), Desktops/Laptops (Antivirus, Images, SMS, Patching). Good understanding of recovery (DR) strategies and various Infrastructure Technologies - Like Storage, Backup, Networks, Security, Mainframes and Operating Systems (WINTEL, Linux, Solaris etc.)
• Management of Infrastructure Projects at various data centers, Cisco WebEx’s, Data center facility design and installation. Cloud Computing: Infrastructure Service & Microsoft Infrastructure Stack Azure .
• Vulnerability Remediation: SOX Audit findings remediation, Operationalized process for Non-OS Patching, Config Hardening, Store/Desktop L2 patching, IE Upgrade, Early TLS/SSL upgrade (PCI), JAVA upgrades, Patching automation (Third Party Patching).
• Exposure to industry standards (such as ISO 27001 / 22301 , PCI-DSS, COBIT, SOX ITGC, SSAE 16) and global regulations (such as EU DPA, HIPAA, GLBA) with implementation experience in large enterprise/Service provider environment.
• Experience in SDP/CDP (Service/Content Delivery Platform): Design, Development and Operations
• People Management to exhibit high end people management and collaboration skills to inspire and lead a highly talented, cross functional team to achieve organizational goals.
• Experienced in IT project budget analysis, outsourcing strategies and contract management as well as experience in project oversight and independent validation & verification.
• Supported Disaster recovery strategy, testing and exercise program and plan, and ongoing maintenance program.
• Strong technical background in systems architecture and network administration with good skills in writing Proposals, biding projects, and winning contracts.
• Proven ability to deliver high quality IT products and services on schedule and under budget under pressure culture.
• Multicultural and global experience; worked in India, US, Europe and Fully conversant with all stages of the software development lifecycle as well as project management.
• Work with the Architect and Business Analysts to ensure that the data models accurately reflect the business case model, technical requirements, and are reconciled with each other.
• Ensures the scope statement is clearly understood and as agreed to by the project team, customer, and other stakeholders, creates the scope baseline, and the process for scope change control (Jira, IMACs, DW).

EXPERTISE IN:

Program Management Implementation, Integration & Risk Management.

IT Infrastructure, Agile Software Development & Roll Outs.

Business Process Improvement including capital budgeting.

Business Change Management Client Engagement & Requirement Gathering.

Data Center Transformation, Application Upgrades & Cloud Computing.

Security Management - Security Operations and Monitoring.

EMPLOYMENT DETAILS:

Confidential, Bensenville, IL

Sr. Project Manager

Responsibilities:

• Conducted Security Control Assessments (SCA) and Execute examine, interview, and test procedures in accordance with HIPAA Security Regulations.
• Manages internal projects for Cisco Unified ICM/Contact Center Enterprise, Release 11.5(1) for internal major Rollouts which delivers intelligent call routing, network-to-desktop Computer Telephony Integration (CTI), and multichannel contact management to contact center agents over an IP network.
• Represent CIB’s business risk requirements throughout project planning and execution Define, form and execute projects to deliver the agreed business risk reduction objectives.
• Experience in Identity and Access Management, IDM, FICAM, PIV, HSPD-12, Microsoft Windows Infrastructure, PKI.
• Experience with off the shelf IDM / SSO products and various technologies around IDM, such as SAML, OAuth, Open ID, etc.
• Design and implemented of IT Disaster Recovery (DR) Plans for Confidential . Upgrading existing telephone (Avaya Genesys) recording sub system to new telephony (Genesys) call recordings along with NICE Data analytic platform. Assumption made will proceed with Nexidia for analytics. POT (Proof Of Technology) testing will involve recording integration with current Genesys telephony platform and Nexidia hosted analytics platform with 100% Audio + 25% screen capture.
• Delivery of IT Infrastructure (Merger / Acquisition) in association with Transition, Incident Management, escalation management, Change Management, Engagement Management & people management. Migrated J2EE application into AWS environment. Working knowledge of cloud management technologies such as CliQr, Agility, vRealize, Service Now, Cloud Checkr, VM Turbo.
• To identify, analyze and translating business requirements into conceptual, logical and physical data models in complex, multi-application environments including Data Migration & tech refresh. Facilitated Secure Communication, Hosting center Exterior Security upgrades. Experience with MQ messaging and networking.
• Involved in project and planning, budgeting, and requirement analysis. Documented functional and technical specifications. Worked with Solution Architect team in designing and data modeling.
• Supported Life Cycle Refresh (Windows, Linux, Unix, Mainframe) for the delivery of cost-effective and timely solutions. Well versed in Remedy tool & ITSM processes. Governed projects through CRM/BI tools. Responsible for overseeing a project budget of up to $1million.
• Managed enterprise IT project life cycle through all phases in oracle modules IE SCM, HRMS. Facilitated domain name registration including all types of TLDs, DNS registrations and transfers as part of server builds.
• Migration- SSL (Secure Socket Layer) to TLS (Transport Layer Security) migrations for payment data security projects. Strong understanding of perimeter and core infrastructure security, including an excellent understanding of web, server, messaging and database platforms
• Supported the implementation of information security continuous monitoring (ISCM), Cisco WebEx’s, Continuous Diagnostics and Mitigation (CDM) and Risk Management Framework (RMF) strategies, policies, and supporting technologies.
• Security Management - Security Operations and Monitoring. Cost management, time management, risk management, resource management and integration management using clarity/TFS (MS Office: Team Foundation Server) as part of portfolio management.
• Design, develop, implement and sustain a Risk Based (threat modeling) framework for performing InfoSec Governance, Risk Assessment, Compliance, Security Incident Handling, Security Investigation, Internal Audits and Business Continuity for DCS Organization in coordination with corporate information security.
• Migration of the Western Union Identity Management (IDM) System to a new application hosted on Windows, DB: 11g (from Saviynt to Sail Point).
• Implemented industry compliance and security standards including PCI DSS, SOC-1&2, ISO 27001, HIPAA, GxP and FDA.

Confidential, Pontiac, MI

Sr. Project Manager

Responsibilities:

• Application Upgrade (Across Platform) & Data Center Move (Physical & Virtual) / Technology Refresh / Transition to Cloud DR Solution.
• Data Migration (IBM Lotus Notes version 7 to Domino Version 9.1, Windows 2000 to Windows 10).
• Used CRM/BI for overall project governance. Adhered PAM (Product Availability Matrix) for SAP products (SAP Net Weaver 7.0).
• Product availability matrix bundles technical and release planning information for SAP software product versions for quick reference.
• Migrated new win 10 O365 units & updating old Win 7 units with O365.
• Work with the Cyber Security Program Manager to align the project’s governance and reporting with the overall program structure of digital applications within the Client Marketing and Sales Digital space.
• Migrated Outlook to Office 365 in association with the PMO, technical leads, and key stakeholders.
• Develop resultant SCA (Security Control Assessments) documentation, including but not limited to the Security Assessment Report.
• Facilitated projects for CTI OS System Manager for Cisco Unified ICM/Contact Center Enterprise, Release 11.0(1).
• Ensure cyber security policies are adhered to and required controls are implemented.
• Facilitated Design and implementation of IT Disaster Recovery (DR) Plans for RBS clientele. Independently reviewing and verifying changes/solutions of high complexity and risk to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs. Lead or participated in a Change Advisory Board or Technical Advisory Board Supported IT Infrastructure (Complex Data Center Migrations, hardening) under Hosting, Network verticals and Application Upgrades (Outbound Funds). Used Clarity, TFS (MS Office: Team Foundation Server) & Primavera (PPM) tools.
• Upgraded Public key infrastructure (PKI) from SSL/TLS authentication of web services to new industry-specific devices and networks. Facilitated File Transfer Authentication Reset, 208V to 480V upgrades projects. Implemented NIST Special Publications 800-66, 800-37 Revision 1, 800-53 Revision 3 or 4, and 800-53A Revision 1.
• WAN Optimization, Cisco WebEx’s (Design & Implementation), DHCP Expansion, DNS registration, Network Optimizations, Smart System Upgrades with DR, Video Conferencing & Desktop Engineering as part of server builds. Working knowledge of cloud management technologies such as CliQr, Agility, vRealize, ServiceNow, Cloud Checkr, VM Turbo. Implemented projects as per Security standards such as FedRamp, Fisma and SRG.
• Management of Infrastructure Projects at various data centers, Data center facility design and installation. Mainframe server upgrade, Cloud Computing: Infrastructure-as-a-Service. Implemented cloud modules like AWS EC2, VPC, GovCloud etc. as part of server builds. Upgraded Siteminder from 5.x to 6.x version.
• Implemented of a new Privileged Account Management (PAM) system using the Lieberman Software application (LiebSoft). Migration of the RBS Identity Management (IDM) System across the platform.
• Manage Vendors and the service contract by allocating roles and responsibilities to vendors. Constantly Monitor Service Delivery from vendor to ensure adherence to terms and conditions of contract.
• Manage activities that support alternate resource development in key areas of IT support to ensure continuity in service delivery. Implemented Information Security and Enterprise Services models as part of server builds. Disaster recovery strategy, testing and exercise program and plan, and ongoing maintenance program.
• Implemented Avaya components/functions to be moved to Genesys include SIP Agent endpoints, Voicemail, e911 Service as part of global implementation. There were ~1000 phones that have included: Remove the integration between Genesys and Avaya components and moving all the facilities to the Genesys platform. Strong understanding of perimeter and core infrastructure security, including an excellent understanding of web, server, messaging and database platforms
• Experience with off the shelf IDM / SSO products and various technologies around IDM, such as SAML, OAuth, Open ID, etc.
• Implemented overall strategy, planning, evaluation, architecture & implementation of the entire Identity/Access Management stack. Familiarity with industry compliance and security standards including PCI DSS, SOC-1&2, ISO 27001, HIPAA, GxP and FDA.

Confidential

Sr. Project Manager

Responsibilities:

• Supported IT Infrastructure (mergers & acquisitions infrastructure) and maintained 16 Oracle Applications 11.5.10 instances including production/Test instances through transition under Hosting and Network verticals.
• Oversee multiple work streams that include Assessment and Authorization, Security Operations and Incident Response, Vulnerability Management, Security Governance and Enterprise Security Strategy
• Support the implementation of information security continuous monitoring (ISCM), Continuous Diagnostics and Mitigation (CDM) and Risk Management Framework (RMF) strategies, policies, and supporting technologies
• Cost management, time management, risk management, resource management and integration management using clarity & TFS (MS Office: Team Foundation Server) as part of portfolio management.
• Managed third party suppliers (LAN/WAN implementation) & DNS registration for the delivery of cost-effective and timely solutions. Used Clarity & Primavera (PPM) tools for project governance & tracking.
• There were ~1500 phones were in scope to integrate the Avaya components to Genesis. 2 technicians were involved in this major migration to get completed in 3 months with aggressive timelines.
• Proven Scrum Master Performing solution design and technical assurance on strategic, practice engagements Manages and maintains relationships with key internal customers.
• Managed user expectations in relation to Program timelines. Implemented projects for PEGA-7 application. Upgraded SiteMinder from 5.x to 6.x version.

Confidential

Project Manager

Responsibilities:

• Performed IT transition project oversight for independent review and analysis of IT systems integration project. Applied project management knowledge and expertise to gauge system performance and assess risk. Provided stakeholders with project status and outlook for success, and recommend project improvements under hosting, Network and EUC verticals.
• Managed third party suppliers for the delivery of cost-effective and timely solutions. Manage and maintain relationships with key internal customers. DNS registration TLDs & security component.
• Plan and manage the end to end delivery of Oracle Applications Projects (enhancements, roll-outs and upgrades)
• Responsible for planning, communicating and executing complex implementation plans
• Ensure production of timely and high quality document deliverables pertaining to Oracle Applications
• Developed an overall Program plan to ensure that: The Program meets all major milestones and Checkpoints, All the component projects are coordinated and sequenced, Dependencies are actively Managed, Risks and issues are identified and actively managed, Appropriate resourcing to meet Commitments is in place

Confidential

Project Lead

Responsibilities:

• Manage Infrastructure implementation and integration projects through all phases of project life cycle - analysis, design, development, testing, implementation, and post-production support.
• Practice development and operations, strategic planning, business and technology-based consulting, project management, systems planning, systems implementation, and methodology development.
• Managed a windows-based global desktop platform on a platform supporting multiple sites worldwide. Worked closely with management to define project goals, develop business plans and led the success of critical system installation and data migration projects through team leadership of six top tier technicians. Troubleshoot postscript printing issues.