PROFESSIONAL SUMMARY:

• 20 years in business centric Information Technology providing project and program leadership for global operability and adoption.
• Extensive experience with use case, business case, risk management, change management and recognition of enterprise applications and analytical tools.
• I am a strategic thinker with a proven track record of success and leadership while aligning technology to business.
• Possess superior oral and written communication, presentation and organizational capabilities as well as strong personal and managerial skills.
• I am poised to bring a professional presence, countered with a real world logistical operability.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Program and Product Manager/Release Manager

Responsibilities:

• In addition to my daily responsibilities of the project track and resource alignment I also presented to Executive leadership weekly on all TC program and business startup activities such as website/ corporate branding, finance, HR/Recruitment, and new TC office in Legacy West. Confidential Connected was/is funded by the successful delivery and acceptance of projects by Confidential Japan. Working with executive leaders we planned the delivery schedule based on project complexity and required funds to support start - up goals.
• Converted system requirements into Use Cases and entered information into Confluence.
• Reviewed and transformed business and User Story requirement documentation and created wireframes for stakeholder approval.
• Administrator of Atlassian (Jira, Confluence, Bitbucket) and SharePoint
• Executive and Stakeholder program/project meetings as needed (minimum weekly)
• Agile Program Management of Telematics Service Platform
• Agile Program Management of Confidential Big Data Center including CY17 BI, Data Governance and Data Categorization tracks.
• Agile Program Management of Research and Development program (6 project tracks) including Data Science/Machine Learning and custom BI dashboard and visualization project tracks.
• Project Management of the installation and migration of Azure Enterprise for global Confidential and build-up of the reporting portal using Microsoft Power BI.
• Adherence to all regulatory controls for vulnerabilities from Confidential, DOT and others.
• Personally worked with Confidential legal for requirements gathering of all privacy principals and data collection, storage and access privileges.
• Planned and administered Data Science and Machine Learning workshops.
• Managed detailed project plans to support vulnerability and penetration testing for vehicle and cyber security and data privacy using hack-a-thons and security workshops with Microsoft.
• Facilitated solution review between Confidential Solution Architects and Microsoft Architects in effort to ensure a thorough data security solution. This was planned and delivered Dec 2016.

Confidential

Enterprise Portfolio Manager/Release Manager

Responsibilities:

• My engagement was initialized to bring a problematic program back on track to meet client expectations and deployment timelines.
• Issues harmonizing design and development using a combination of On and Off shore resources was causing gaps and incomplete understandings of requirements (functional and non-functional) exceeding the allotted schedule and impacting the planned recognition and rollout for our business partners.
• Change management or the lack of any formal governance of change control was extrapolating to scope creep and misalignment of development teams from multiple groups.
• Based on the lack of centralized guidelines as EPM I implemented a process for Business and development teams to size and respond to constant changing requirements.
• Desired changes had to follow a strict policy of review all guided from the Steering Committee made up of executive level stakeholders from each of the respective teams that met weekly.
• Approval had to be granted to size the desired change for level of effort, impact to other requirements and at what release the desired change could be implemented.
• Once the program was re-baseline and meeting commitments my responsibility grew to manage all EDW owned enterprise portfolio projects for Data Warehouse, Business Intelligence, Adjudication, and Pharmacy Mail operations.
• Managed team leads and technical personnel to clearly translate business priorities and objectives into resonating technical solutions.
• Managed Clarity PPM as our portfolio tool for status, stage-gates, change management, approvals and repository.
• Worked with business principals and legal to understand and align worstreams to adhere to federal regulations of prescription dispensary.
• Manage budget and resource allocations for portfolio projects and programs.
• Instructed and mentored all aspects of team roles encouraging continuous improvements and continuity to overall project management framework.
• Prepared, presented and managed the Executive Steering Committee meetings on program and individual project status weekly.
• Prepared, supported and managed all program roadmaps aligning to goals using best practices.
• Drove cross functional teams both IT and Business to deliver key assets and business critical applications.
• Improved by strategically and continuously implementing process improvements for all team’s technology and business.
• Responsible for solution delivery ensuring quality, user acceptance and stakeholder recognition of project deliverables.
• Ensured alignment between project deliverables, scope, IT teams, business partners and stakeholders.
• Risk identification and mitigation, response planning and escalation to stakeholders.
• Drive the identification and coordination of dependencies both internal and external to operations, business and technology.
• Ability to format and generate summary, statistical, and presentation reports.
• Provide reporting and metrics for strategic initiatives.

Confidential

Business Intelligence Portfolio Manager

Responsibilities:

• I was brought in to manage the business intelligence/Data Warehouse Data Excellence Program (DEP) of the Confidential auto finance data warehouse a $15.5 M program initiative and analytical reporting environment.
• Managed a portfolio staff of PM’s, BSA’s, Data Modeler’s, DBA’s, ETL Developers, SQL Developers, Unit testers, Quality System testers, and Data Stewards building an analytical data warehouse running in a teradata environment written in Ab-Initio and SQL.
• Ran daily stand-ups/scrums to ensure approach to meet scope and schedule met functional desires and very aggressive timelines.
• Ran daily sessions to align status to our Business teams to prepare consumption and rollout of functionality.
• Attended and presented to Executive team weekly on successes, impediments, budget and overall status and performance of the Data Excellence Program.
• Setup and attended daily/weekly requirements reviews, model reviews, design reviews with our team and the business users in an effort to gain acceptance and signoff at all stages of development.
• Ran weekly impact assessment meeting as our source tables were under build and defect resolution which required constant mitigation and remediation from our teams.
• Administered Clarity PPM as our portfolio tool for status, stage-gates, approvals, change management and repository.
• Strong adherence to change management guidelines to support base table changes and further business requirements based on those changes was essential to maintain scope, schedule and budget.
• Despite running long on budget and schedule the program was delivered successfully for User Migration and recognition in preparation for decommissioning of Legacy databases.

Confidential

Interactive Product/Project Manager

Responsibilities:

• Was promoted to large project for my fresh ideas, diligent process mentality, and passion to win over teams and keep them focused and motivated.
• Project was a loyalty solution for value airlines. Application was originally slated to be used by Jet Blue, Volaris, and WestJet. Virgin America was added to requirements for use as well.
• Successfully develop, test, and cutover airline solution application.
• I organized group meetings with Delivery leads and BA’s to ensure customer requirements we being translated properly to developers and QS team to ensure scope creep was kept to a minimum.
• Managed a team of 32-cross teams for 6 departments in Confidential to develop an application that had to pass through POS, Ticketing, Payment, Centiva (customer loyalty group)
• Managed daily scrum meetings where we discussed challenges and successes for cross functional interdependencies.
• Managed Executive Steering Committee meeting bi-weekly.
• Managed all testing from functional, E2E, and CAT.

Confidential

Project Manager/Product Manager

Responsibilities:

• Directly reported to the Chief Marketing Officer.
• Initiated 3-5 year strategy from concept through multi-phase SDLC.
• Project was the largest and most aggressive in the history of Confidential .
• Portal project that offered seamless integration to 4 other internal systems using SSO.
• Managed daily SCRUM meetings and weekly Executive Project status/milestone meetings.
• System built on .Net/SQL
• Using agile methodology for the SDLC I created the BRD, ran Discovery and functional specifications through sprints holding task and budget far ahead of timeline.
• I was responsible for the project in its entirety; discovery, content, design, branding, user stories, usability testing and maintenance.
• Was commended for learning the very complex business model faster than any other.

Confidential

Program/Delivery Manager

Responsibilities:

• Project requirement was to assess viability of client desired enhancements to Confidential ’s premier site using agile methodology.
• Collaborated with account managers and clients to define and push 600+ requirements through rigorous sprints on an aggressive timeline.
• Initiated 5 year strategy from concept through multi-phase SDLC and marketing/usage campaign through monetization strategy against tier 2 metrics.
• Geo-location targeting, SMM, niche and hyper niche marketing campaigns.
• Data cleansing from CRM to ensure proper front end customer information.
• Facilitated daily SCRUM meetings for international team effort.
• Client facing through 3 upgrades for payment and online RMA issues.
• Created reports and UAT’s and collaborated with the Executive team throughout the development and handed the finished product off under budget of initial cost evaluation.

Confidential

Practice Director

Responsibilities:

• I was personally responsible for the Project and Product Management lines of business.
• Client interaction began with a total systems and process overview from current state (CSE) to future state (FSE).
• We were part of a global adoption to build an enterprise business intelligence universe using multiple technologies BOBJ, Teradata, and SAS.
• 4 E-Commerce Marketing/Product Management projects.
• We supported the team then known as Americas E-Biz which was responsible for the relationship and interaction between Confidential and their top 200 clients through a portal internally.
• Implemented Salesforce.com.
• These were global projects hitting all major market segments utilizing teams .
• Project was scoped to use Confidential internal data clusters to preload customer information using an internal 3 party translator pulling from 4 other ERP systems, SAP, Oracle and 2 home grown.

Confidential

Sr. Director- Technology Services

Responsibilities:

• Reported directly to the Vice President's of Commercial Sales and Technology Services.
• Attract and retain, develop, coach and motivate valued team members and technical resources to support and service customers.
• Establish an effective internal support team; Lead pre and post sales strategy and operations.
• Increased market penetration rates by 33%.