Product Management Resume Livermore, CA - Hire IT People

SUMMARY:

Strong technical and business qualifications with more than 12 years of hands - on experience in project and product management, strategic planning, business unit development and application engineering strategies.
Skilled at designing and configuring Confidential CRM Solutions and other applications to streamline and automate sales, marketing, and customer service business processes for Sales Enablement.
Experienced in Software Development Life Cycle (SDLC) implementation, testing and production support.
Knowledge of SaaS, Cloud Computing technology, and marketplace strategies.
Effective verbal and written communications skills at the executive, sales and technical levels.
Experience employing problem solving skills with the ability to collaborate cross functionally in a fast paced and rapidly changing work environment either on a team or as an individual contributor

PROFESSIONAL EXPERIENCE

Product Management

Confidential, Livermore, CA

Responsibilities:

Performed product management research, pricing, software development life cycle (SDLC), evaluation, competitive comparison and differentiation.
Defined and organized Project Management processes and automated them by implementing JIRA
Engaged in Sales, Business Development, marketing collateral creation and contract negotiation.
Created business operations management, policy, and strategic direction.
Developed Client delivery systems: Learning Management System (LMS) & Course Management System (CMS)

Technical Operations Engineer

Confidential, Pleasanton, CA

Responsibilities:

Managed 10 person teams in creating Learnscape course projects. One Learnscape, “OUSD Virtual Medical Healthcare Internship”, won an International Serious Play Award.
Utilized MS Project for resource availability and budgeting purposes
Implemented JIRA, along with agile and waterfall methodologies, resulting in increased team communications and collaboration, streamlined processes and greater project visibility.
Data Center: Install, configure, and maintain network hardware, servers, and application software.
Server and desktop virtualization setup, configuration and maintenance (Xen virtualization)
Introduced a software solution to replace old, failing hardware technology, saving the company over $300,000 in hardware and labor costs.
Provided Sales Enablement and Marketo Marketing Automation.

Product Manager

Confidential, San Ramon, CA

Responsibilities:

Worked with customers to extend Confidential ’s features by developing high-quality custom software for automating their business processes.
Managed full product lifecycle including conceptualization, customer requirements, product features, design, development, testing, and implementation with emphasis upon business objectives and user adoption.
Designed and developed SaaS Applications:
$peakCRM - Mortgage Industry Vertical utilizing Confidential and Calyx Point.
CloudPDF - Horizontal market application for merging Confidential data into PDF documents.

Senior Consultant

Confidential, San Ramon, CA

Responsibilities:

Implemented salesforce.coms’ Customer Relations Management (CRM) system, involving requirements gathering, design, and configuration to enhance business processes.
Provided Sales Enablement and business process automation.
Negotiated contracts with customers, vendors, and alliance partners.
Delivered Confidential technical and end-user training for a variety of industries.
Daily activities included project management activity plans and status reports, quality assurance testing, resolve issues, leading client meetings, inter-team communications, and customer support.
Designed, developed, documented, and tested integrations between Confidential and disparate systems.
Developed and actively engaged with alliance partner sales forces and nurtured strategic relationships.
Demonstrated strength initiating, planning, executing and controlling projects on time and successful management of customer expectations.

SFDC Tools and technologies: Apex, visualforce, javascript, Java, xml, Flash, Flex, PDF, Databases, web servers, ETL, Eclipse, Force.com workbench, Data loader.

Applications Engineer

Confidential, Pleasanton, CA

Responsibilities:

Managed customer relationships, conducted client meetings, provided Project Management, Business Process Analysis, Software Implementation (Portal & Desktop), and End-User training.
Supported, documented, maintained, migrated, upgraded, QA and troubleshot deployed applications.
Served as a Technical liaison for partners such as Compaq, Dacom, General Dynamics, and Unisys.
Trained and mentored other Professional Services and Customer Service employees.

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Product Management Resume

Livermore, CA

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