PROFILE

A decidedly accomplished Information Technology management and technical professional offering a wonderfully diverse and distinctive background. Has a demonstrated gift to deliver valuable global operations, processes and programs. Unusual talent to build strong relationships with people from all levels within an organization to uncover the true needs of the business. Enhances opportunities for the success of solutions fulfilling these needs by building, leading and enabling global teams. Respected as a solid leader that remains open to the ideas of others and as a technologist that can think outside of the box . Valued for being truly supportive of the business ideals and goals, maintaining the overall success of the business, and its people, as the primary objective. Holds multiple certifications, including: PMP, CISSP, MCSE, CCNA, ECNE and, interestingly, Professional Life Coach. Presents a distinctive blend of technical and interpersonal skills as well as a proficiency at negotiating and building consensus.

CORE COMPETENCIES

• Global IT Operations Project Program Management IT Strategic Planning Restructuring
• Emotional Intelligence Vendor Relations Client Relations Problem Change Management
• Outsourcing Process Improvement Security Network Management
• Team Leadership, Mentorship and Management Interpersonal Relationship and Consensus Building

PROFESSIONAL HIGHLIGHTS

Manager/Director

Confidential

• Lead Infrastructure, Server and End User Support Services for IBM's Treasury Operations, a Global Vital Business Process that manages worldwide movement of over 3T in funds per year. Manage Trading Floor Support, Steady State Support, Problem and Change Management, Service Improvement Projects, Merger and Acquisition Projects and subsequent Transition Support involving desktops/laptops, applications, data centers, networking servers.
• Hands on support of servers in six data centers 3 production, 3 disaster recovery .
• Manage design and deployment of new applications and technologies.
• Manage relationships with vendors and shared IT Support services.
• Work closely with Risk Management to ensure compliance with SOX and other audit standards.
• Support trading floors in multiple international locations.
• Supervise 14 direct reports.
• Direct multiple global teams across diverse cultures for projects and end user support.
• Designed led 1M Disaster Recovery/Business Continuity project that reduced downtime by 98 .
• Led 10M project hardening IBM Headquarters Data Center.
• Led 2M project implementing new server hardware, OS, Citrix and SAN solution.
• Led 1.2M server virtualization project that substantially decreased both processing times and costs.

Active Directory Project Lead / Design Architect

Confidential

Architected a new Active Directory solution for IBM's customer, Astra Zeneca. Headed a team of 4 engineers delivering a replacement Windows Active Directory design to be deployed across 450 servers in multiple data centers throughout North America.

North American Engagement and Transformation Manager

Confidential

• Directed North American Global Standardization Initiative for IBM UK customer Imperial Chemical Industries. Planned and coordinated all phases of hardware, software and operating system desktop and server standardization in USA, Canada, Mexico, and Puerto Rico.
• Supervised 54 direct report implementation engineers across eight teams.
• Resolved technical and political issues standardizing five distinct corporate IT infrastructures at 38 sites.
• Managed migration and consolidation of nine Data Centers into five Data Centers.
• Transformed 47 servers, 4000 desktops and 2000 laptops.

Year 2000 Project Manager

Confidential

• Mediated and resolved Y2K conversion and contractual issues between Lucent Technologies and IBM due to souring of outsourcing relationship.
• Developed a unified focus and served as mediator, liaison and advisor.
• Conducted due diligence on over 6500 servers worldwide.

Year 2000 Project Architect

Confidential

After Rhone-Poulenc's successful transition, returned to IBM for Janssen Y2K project. Led 8-person consulting team formed to evaluate all Information Technology Systems hardware/software and business processes for this international pharmaceutical company's manufacturing facilities in Puerto Rico. Conducted Business Process Validation interviews with all departments and sites. Recommended testing, remediation, and contingency plans.

Director of IT Support Migration

Confidential

• Requested by Rhone-Poulenc's CIO and IBM management to manage transition as Rhone-Poulenc terminated their technical support contract with IBM and brought entire IT Support Operation back in-house. Through mutual agreement between Rhone-Poulenc, IBM and myself, I temporarily left IBM and contracted directly to Rhone-Poulenc to manage this transition. This transition was made even more complicated due to an already in process project of a major hardware, software and desktop operating system standardization project.
• Selected and trained new 27 person Desktop Support and Help Desk Teams.
• Supported 3000 users across 47 sites nationwide.

Transition Manager and Senior Network Systems Engineer

Confidential

• Led transition of Rhone-Poulenc's in-house support to outsourced IBM Support model.
• Served as Data Center Manager for 13M customer support center.
• Planned and led application and hardware upgrades at multiple locations.
• Supervised team of 23 direct reports.

Special Projects Engineer

Confidential

• Oversaw server operations and special project management efforts at 2.5B pharmaceutical company.
• Designed Disaster Recovery and Business Continuity Plans.
• Supervised four project teams.

Project Leader

Confidential

Project Leader for a 5-member installation team working under heavy security and surveillance with a mission critical time frame. Led development of innovative technology to deliver of full motion aerial reconnaissance video of Iraq to secured LAN. Installed/configured Windows NT Server LAN with 21 Windows NT Workstations.