SUMMARY OF QUALIFICATIONS

An energetic, organized, self-motivated Program/Project Management Professional with 10 years of solid IT experience managing/supporting technology, managing IT related projects, training professionals, managing staff, and liaising with vendors, IT staff, clients, and administration to increase service levels for the external and internal customer.

TECHNOLOGY EXPERTISE

• Administration Tools and Methodologies: MS Project, Visio, Project Server, Project Office, Visual Source Safe, SharePoint, BMC Remedy, Risk Management, Release Management, Change Management, Peregrine, Lotus Notes, Great Plains, Hummingbird, SQL Development, Agile Development, Software Delivery Life Cycle - SDLC SOX Compliance, ITIL, Six Sigma, PMI, Power Point, Excel, Outlook, Word
• Operating Systems and Database Platforms: Windows through most current version , Oracle, Macintosh, AIX, Windows Server through most current version , DB2, SQL, Informix, Solaris
• Network, Telecom and Infrastructure: Routers/Switches installation, configuration, and administration , Network Architecture Design, Microsoft Active Directory, VNC, Fiber installations, Voice over IP, PBX, Disaster Recovery, VMWare, Exchange, Microsoft Virtual Server, SAN Administration, SNORT Network Monitoring tool , What's Up Gold Network Monitoring/Network Outage Notification Tool

RELEVANT EXPERIENCE

Confidential

• IT Project Manager/Program Manager Accounts/Project I worked on at IBM include the following customers: State of Texas Department of Information Resources Data Center Consolidation Program/Project Manager/Health Net IT Project Manager/Kaiser Permanente IT Project Manager/Amtrak IT Project Manager
• Delivered multiple infrastructure projects such as 45 physical servers configured and ready for use to 12 remote locations across the state within 3 months resulting in the highest customer satisfaction report from DADS for IBM. Delivered 45 Virtual Machines ready for use for the Health and Human Services agency ahead of schedule. Developed, documented, and delivered training on server build processes for all Project Managers assigned to the State of Texas account within the SOT Library. Provided consultation and training on the Decommission Process of assets. Created and delivered a decommission process improvement process that made a positive impact by reducing the cycle time to decommission servers and assets from 10 days. Performed forensics on all decommission requests since the account's inception and created a decommission dashboard to manage work of the new and back logged decommission requests. Performed quality assurance on all work performed by all implementation project managers assigned to the account. Created a Server Build Acceptance and Deployment dashboard to ensure servers are being set to deployed in the asset management database in order to maximize profits for IBM and provide accurate billing for the State of Texas.
• Managed approximately 50 IT Programs and Projects of various sizes, scope anything from mainframe upgrades, data center moves, Cloud Projects, SAP, Infrastructure Projects, Disaster Recovery Projects, Process Improvement Projects, Training Projects, Software projects and durations successfully for Health Net and Kaiser-Permanente resulting in high customer satisfaction ratings for IBM from the customer and high earnings for IBM from my efforts and out of the box strategies I presented to IBM leadership.

Confidential

IT Project Management Professor

• Taught IT Project Management concepts based upon the PMBOK 4th edition,
• Kathy Schwalbe's IT Project Management textbook, and my life experiences
• to class sizes ranging from 10 to 30 students

Confidential

IT Project Manager

Consulted with 17 Application Teams, technical project team members Technical Architects, DB2 DBAs , and all levels of management as IT Project Manager to schedule refresh of 1422 instances of DB2 version 9.1 and below across the enterprise within 25 of the projected time duration of the contract.

Confidential

IT Project Manager - HP Data Center Consolidation Program Collaborated with 5 subcontractors and a site manager to create and manage the budget and schedule for the completion of an 85 million data center in Austin, Texas within 9 months managing IT staff and work crews on a 7/24 schedule. Provided technical guidance on disaster recovery services, network topology, infrastructure requirements i.e. heat load, power requirements , configuration of servers, switches and routers installed in 6500 racks, Wi-Fi installations, and telecom Avaya, PBX, VOIP - Voice over IP installations throughout the 100,000 square foot data center. Completed a financial audit and discovery of 15 million dollars of overcharges by our Network CAT 5/6 fiber provider resulting in a credit to the project.

Confidential

IT Project Manager

Provided consultation for Austin-Bergstrom's airport technical architecture and security plan design. Updated architecture lay out to represent new network drops, security camera locations, and connections to the City's Dark Fiber. The scope of work performed at Austin Bergstrom airport resulted in a 60 increase of the City of Austin's network availability for city employees and a 85 increase in security visibility utilizing ATZ cameras around the airport baggage terminals, airport terminals, MIS building, airport runways, Airport Police Station, and all entrance/exit points within the airport.

Confidential

IT Project Manager/Infrastructure Logistics Manager/Software Release

Manager

Managed software development projects throughout the Software Delivery Life Cycle SDLC focusing on business requirements and return on investment analysis. Managed two migration projects from Oracle 9i to Oracle 10G for CMM Level 2 and SOX compliance. Captured multiple hardware environments using Visio and designed new clusters for these environments. Managed asset needs considering capacity planning of hardware requirements for multiple applications. Created and managed Change Management and release processes for software and hardware releases within Dell IT utilizing the ITIL Methodology. Managed, designed, and planned network infrastructures supporting application requirement needs for the internal/external customer, while controlling the need for lab space using VMware, and Web Logic Farms, saving Dell 200,000 in physical servers

Confidential

IT Program Manager

Managed and supervised a 4 million Cisco Systems network refresh program for 530 Bank of America sites in the Midwest region from inception through completion. Effectively managed all project deliverables, 2 project coordinators, 45 field technicians, and 10 vendors throughout project to bring project ahead of schedule resulting in an additional 6 million dollars of business awarded to ACS Dataline on the West coast. Completed a financial audit and return of approximately 65,000 of Cisco routers and switches to EDS which provided a credit directly to the project and my employer.

Confidential

IT Manager

• Supported a portfolio for a 412-year, 1 billion hardware, software, network, and infrastructure government systems Managed Services program from start to finish for the Transportation Security Administration and the Department of Homeland Security within budget and ahead of schedule utilizing ITIL
• standards, SOX compliance, and standard IT Project Management practices such as the Software Delivery Life Cycle SDLC , Agile development, and Waterfall Development etc Managed multiple third-party subcontractors, human capital, and budget in accordance with project plan to deliver IT projects ahead of schedule and within budget
• Managed IT staff levels, performance appraisals, and evaluations of 55 technical team members Provided technical guidance to clients and staff on Microsoft Project, Disaster Recovery Services, Active Directory, Remedy, Peregrine, ITIL Standards, Exchange, Lotus Notes, Project Web Access, Windows Server 2000/2003, Project Server, VNC, Visio, and Windows NT/2000/2003, and SOX compliance