SUMMARY

• Highly affective Citrix Systems Engineer wif 14 years of experience wif Citrix products including XenApp, and XenServer. Strong IT background includes expertise in infrastructure design, systems integration, applications and operations and systems administration. Consistent record of driving critical projects to successful completion.
• Experience collaborating wif business leaders, identifying needs, assessing risks, planning business strategies and applying creative, cost - effective technical solutions. Leadership of Citrix team; delivering wide range of solutions for delivery of virtual applications and desktop environments.

PROFESSIONAL EXPERIENCE

Operating Systems: Microsoft Windows XP, Microsoft Windows Vista Microsoft Windows 7 Microsoft Windows 2003 Server Microsoft Windows Server 2008 Microsoft Windows 2012 Microsoft Windows Server 2016 Citrix XenServer 5.x/6.x/7.x VMWare ESX

Systems & Technologies: Terminal Services Citrix XenDesktop 7.x Citrix XenApp 7.x Citrix XenApp 6.5 Citrix XenApp 5.0 Citrix Presentation Server 4.5 Citrix XenServer Citrix NetScaler Citrix EdgeSight Citrix Smart Auditor Citrix Password Manager Citrix Provisioning Server Citrix Secure Gateway Citrix Access Gateway Citrix XenDesktop Citrix Application Streaming Citrix Profile Management Citrix XenDesktop PowerShell 3.0/4.0 Microsoft System Center Operations Manager Microsoft System Center Orchestrator

Software: Microsoft Office 2003 Microsoft Office 2007 Microsoft Visio 2007 Microsoft Project 2007 EPIC Cerner Allscripts Meditech

Skills: PowerShell Scripting Technical Documentation Project Management Team management Strategic Direction Planning Vendor Relationship Planning and Operation of Virtualization Environment

PROFESSIONAL EXPERIENCE

Confidential, Lone Tree, CO

Enterprise Support Account Manager

Responsibilities:

• Assigned to clients wif TRM contracts as a dedicated support account manager.
• Assisted clients wif support issues. Helped to identify problems and work wif Citrix support to resolve those issues as quickly as possible.
• Used working knowledge of client’s environments to halp fix known issues as well as provide proactive solutions to common problems and possible issues related to their particular Citrix environment.

Confidential, Englewood, CO

Lead Architect / Citrix Support Manager / Project Manager

Responsibilities:

• Worked wif customer to identify on going issues and problems tan worked wif team to develop plans to remediate known issues.
• Worked wif team to document and coordinate efforts around problem management.
• Developed short term and long term plans for Denver site and remote sites.
• Managed and supported CHI Citrix XenApp Environment for multiple locations across the U.S. including 30+ Citrix XenApp farms, in 7 different datacenters, wif over 1500 Citrix XenApp servers.
• Managed Citrix support team of 7 U.S. based onsite engineers, and 7-10 India based offshore admins.
• Managed multiple projects, from application upgrades to Citrix upgrades.
• Developed and implemented Citrix stabilization plan to bring Citrix environment for CHI up to standards required by CHI.
• Worked wif vendors to implement Proof of Concepts for various technologies, including profile management, performance optimization, storage virtualization, and monitoring.
• Worked wif SCOM team to implement monitoring for Citrix environment.
• Worked wif local business leadership and application owners to manage outages and make sure solutions to problems were followed through to completion.
• Provided management of Citrix Support team.

Confidential, Englewood, CO

Senior Citrix Engineer

Responsibilities:

• Managed and supported CHI Citrix XenApp Environment for multiple locations across the U.S. including 30+ Citrix XenApp farms, in 7 different datacenters, wif over 1500 Citrix XenApp servers.
• Researched new technologies and determined needs of customer based on roadmaps and user requests.
• Managed multiple projects, from application upgrades to Citrix upgrades.
• Organized weekly meetings wif Citrix Support Team.
• Implemented a meeting every week between Citrix Team and Applications team for project management and organization.

Confidential, San Antonio, TX

Senior Citrix Admin

Responsibilities:

• Responsible for day to day operations of the Citrix Xenapp 4.5, 5, and 6.5 farms. 250+ servers and 1000+ users world-wide
• Architectural design, deployment of Xenapp 6.5 farm and migration of apps from Xenapp 4.5 and Xenapp 5 farms to Xenapp 6.5 farm.
• Responsible for Xenapp server builds in both physical and VMware virtual environments.
• Install, test and certify internally developed applications to run in Citrix Xenapp environments.
• Coordinate operating system and application updates via System Center Configuration Manager and Orchestrator.
• Installed and deployed Microsoft System Center Operations Manager 2012 for infrastructure monitoring for entire Windows environment including Citrix farms.
• Installed and deployed Citrix Edgesight for deeper view into Citrix environment.
• Installed and deployed Microsoft System Center Orchestrator 2012 for automation of IT tasks using runbooks and scripting tools.
• Configuration and management of Active Directory for Citrix environment.
• Project planning and implementation for several large projects involving software installations and upgrades for enterprise applications.
• Managed POC for Citrix Sharefile software.
• Managed POCs for IBM Tivoli Application Dependency Discovery Manager, HP IT Performance Suite and BMC Atrium Discovery and Dependency Mapping software packages.
• Architectural design and planning for future use of Citrix technologies to improve user experience across the globe.
• Disaster Recovery and Business Continuity planning and implementation.

Confidential, San Antonio, TX

Senior Citrix Engineer / Consultant

Responsibilities:

• Responsible for Internal Operations Citrix XenApp farm. Including XenApp 5.0 farm on Windows 2008 Servers, Provisioning Server deployment, and all Citrix platinum components.
• Performed environment analysis for various clients and advised them of recommendations based on their technical requirements and requests along wif potential benefits to that client.
• Performed conceptual designs for Citrix XenServer, Citrix Provisioning Server and XenApp. Also designed environments using EdgeSight, Password Manager, Citrix Access Gateway, and Application Streaming by researching current operating environment along wif needed functionality.
• Performed various Citrix XenApp upgrades and migrations projects
• Designed and deployed Microsoft Active Directory environments per customer requirements. Design included Active Directory structure planning along wif other components such as Windows Server Update Service (WSUS) and Group Policy configuration and deployment.
• Managed or assisted all phases of projects - scoping, design, development, testing, rollout, user support, training, and documentation

Confidential, Austin, TX

Senior Citrix Administrator / Contractor

Responsibilities:

• Worked on the migration of all users (5000+) and applications (80+) from Citrix XP farm to Citrix Presentation Server 4.0 farm, using both published applications and published desktops.
• Daily maintenance and troubleshooting of Guaranty Insurance Services Citrix Server farm running 125+ Windows 2003 servers wif Citrix Presentation Server 4.0 and Program Neighborhood and Neighborhood Agent 8.x, 9.x, and 10.x.
• Using Altiris and Citrix Installation Manager to build new servers.
• Troubleshooting of printing wifin Citrix environment using both Simplify Screwdrivers Printing and Citrix Session Printers.
• Management and Administration of Windows Server Update Service (WSUS)
• Worked closely wif Business Unit Analysts to test and deploy new applications across the farm.
• Experience wif Compaq/HP Blade servers.

Confidential, Plano, TX

Systems Engineer

Responsibilities:

• Daily maintenance and troubleshooting of Internal Operations Citrix Server farm made up of over 100 Citrix Metaframe 1.8 servers and running more TEMPthan 20 different applications.
• Daily maintenance of Internal Operations application servers including Windows 2000 and 2003 servers.
• Large project implementing Wyse Thin-client terminals wif Citrix XP and published desktops.
• Building and configuration of Citrix environment using Citrix XPe 1.0
• Responsible for installation and upgrading of in-house developed apps hosted on Citrix servers.
• Experience wif Compaq/HP server hardware and Dell Blade Servers.
• Large Proof of Concept project for implementing new Citrix Presentation Server 4.0 environment to upgrade the current environment.

Confidential, Dallas, TX

Windows / Citrix Administrator / Contractor

Responsibilities:

• Contract wif Concentra Health Services CDC through CompuTemp USA
• Responsible for the management of 200+ Windows/Citrix servers and 5000+ users.
• Daily maintenance of Windows Active Directory domain network.
• Building and configuration of Windows NT 4.0, Windows 2000 and Windows 2003 servers.
• Member of NT 4.0 to Windows 2000 AD migration team.
• Project lead on several projects from Datacenter migrations to server build-outs, to blade server installations.
• Responsible for installation and upgrading of in-house developed apps hosted on Citrix servers.
• Responsible for migration of offsite datacenters to consolidated datacenter in Dallas.
• Building and loading HP Blade Chassis and servers and IBM Blade Centers and servers.
• Used file and print server clustering in Windows 2000 Advanced server.
• Used IIS for webpage hosting of company pages and apps. Used Network Load Balancing wif IIS to load balance web servers.
• Software: Windows NT, Windows 2000 server, Windows 2003 server, Citrix Metaframe 1.8 and XP, Hyena Management software, Avocent IP KVM wif DSView clients, VNC, Insight Manager, Big Brother Monitoring.
• Hardware: HP Proliant servers, Dell PowerEdge servers, IBM Blade Centers and Blade servers, HP Blade Chassis and Blade Servers, Avocent IP KVM modules

Confidential . Dallas, TX

Senior Network Manager / Citrix Engineer

Responsibilities:

• Responsible for the management and development of the VDI ASP network including 150+ servers wif 700+ users from multiple companies.
• Daily maintenance of Windows Active Directory domain network.
• Building and managing Citrix XPe servers in Windows NT 4.0 TSE and Windows 2000 server environments.
• Responsible for building and maintaining SQL 2000 and Exchange 2000 servers.
• Scheduling and managing backups using Brightstore ArcServe 9 software wif a Dell 130T tape library unit.
• Used IIS for hosting client’s websites.
• File server clustering using Windows 2000 Advanced Server.
• Daily tasks include monitoring and editing virus software and spam blocking filters. Adding and deleting users in the Windows 2000 Active Directory environment. Testing and implementing multiple software packages in the Citrix ASP environment.