Quality Assurance Analyst Resume Profile
| Summary: I enjoy assignments that focus upon business process optimization, regulatory compliance and information technology implementation. My passion and expertise is to combine my project management skills with technology-based processes that solve business problems and deliver accurate, secure and compliant data. |
| Career History Summary of Accomplishments: |
| IT Manager, Confidential Responsible for physical and enterprise applications structure, maintenance and upgrades. Role activities include Tier 1 application and infrastructure support, installation and deployment of Sage/MAS ERP, MS Exchange Server, MS Application Server and other legacy applications. Successfully upgraded network and software components from Windows Small Business Server 2006 to Windows Server 2012 applications. Certified business as PCI version 2.0 compliant. Assumed primary point of contact for all hardware, software and outsourced IT consulting services. |
| Project Manager Confidential Managed a portfolio of Armstrong.com web enhancements, including South America, PACRIM and European country-site. Highlights of delivered services include EU-compliance with cookie files, introduction of a Global Project Gallery web application and numerous new-product line offerings. |
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| Project Manager Confidential Developed a global purchasing department's performance metrics reporting system and authored a process manual explaining the administration of metrics gathering and reporting system administration Cognos Impromptu |
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| Project Manger Confidential Managed the delivery of a comprehensive Information Technology Governance Controls ITCG Sustainability Framework design including Process/Procedure Documentation, Issues/Remediation areas, Educational Templates, Change Management/Enhancement Request Protocols, Metrics Design Measurement Approach strategy and COBIT 4.0 and IT General Controls mappings/inventory budget was 6 calendar months with 10 full time resources approx. 15,000 hours |
| Project Manager Confidential Administered project initiating monitoring processes, including scope verification, change control, business-case validation and return-on-investment analysis Defined and implemented AOL's first SOX-compliant project document repository EMC's Documentum and project management information system Primavera's TeamPlay Project Lead on internal cardholder security PCI/CISP validation, Sarbanes-Oxley, FTC Telemarketing and AOL Standards of Business/Internal Audit compliance projects Developed AOL Access Marketing's Price Index Request Process and management reporting led development team on authentication enhancements to AOL's checking payment processing system and bad debt/collection management systems, early adopter team member on AOL's SAP Financials/Accounts Payables system implementation |
| Senior Business/Quality Assurance Analyst Confidential Co-developed Ness USA's first Microsoft Content Management System's QuickStart and Content Management Envisioning Workshop product offerings Interwoven's Team Site, EMC's Documentum, Microsoft's Commerce, Content Management, SharePoint Server |
| Senior Analyst/Team Lead Confidential Led overall program management supervision for a DoD Health Care Management client utilizing DoD 5000 Series acquisition and project management methodologies Oracle database enrollment solution |
| Staff Consultant Confidential Advised functional usage of Order Execution, Supply Chain Management, Demand Replenishment/Forecasting, Warehouse Management and Customer Relationship Management CRM software IMI's System ESS to customers and internal staff integrations to Oracle Financials, Manugusitics Logistics/Transportation Planning modules |
| Client Representative Confidential Supply Chain management software implementation Prescient XE Demand Planning and Forecasting and support |
| Information Systems Representative Confidential Retail Point of Sale system implementation Triad Systems and support retail operations and financial oversight/management reporting |
| Operations/Service Manager Confidential General retail store operations management |
