SUMMARY

• Highly motivated and accomplished program manager with over 15 years of progressive experience across multiple domains and functions, including 5 years of Agile Project Management experience utilizing Agile - Scrum, Kanban, SAFe, DevOps and Lean principles. Over 10 years of Program/Project Management experience using PMI practices.
• Proven Track record of successfully delivering several projects working with cross-functional teams. Excellence in Technology, Business, Operations and Delivery with sound knowledge of Networking/IT infrastructure, Security and Cloud based products domain.

PROGRAM / PROJECT MANAGEMENT SKILLS AND EXPERIENCE

• Agile Scrum Master
• Agile transformation, Team building & coaching
• Scrum Ceremonies- Sprint Planning, Backlog Grooming, Retrospective
• Risk mitigation, Problem solving, unblock issues
• Drive Engineering Teams for timely delivery.
• Software Development (SDLC, PDLC)
• Managing DevOPs, CI-CD, Deployment operations
• Financial projections and budgeting
• SAFe Framework adoption, Lean Agile principles
• Global multi- team programs portfolio management
• New Product Introduction (NPI)
• Cross functional collaboration
• Clear Communication with Dates, Metrics, KPIs
• SOW & Contract Management
• Customer migration, Data migration
• Globalization, Product Internationalization
• Start-up Experience, Ability to work under pressure

TECHNICAL SKILLS

Technologies: Networking, Java, JavaScript, REST APIs, Micro Services, AJAX, Security, VPN, VOIP / UCaaS, SaaS, Storage, SDN, NFV, Wireless, Machine Learning / Analytics, Single Sign-on, Windows, Android & iOS Apps

Standards and Processes: Agile-Scrum, SAFe, PMP/PMBok, SDLC, PDLC, NPI, CMMI

Tools & Platforms: JIRA, Confluence, SmartSheet, MS Project and Office, Google Suite, Workboard, Asana, Excel, Visio, SVN, Jenkins, Git, Testrail, AWS

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Technical Program Manager / Scrum Master (PMO)

Responsibilities:

• Introduced NPI (New Product Introduction) process and framework setup in short 6 months period of time, defining phases and exit gates, metrics reviews and sign-offs till product GA and beyond.
• Enabled technical/engineering teams to follow Agile-Scrum methodologies, Scrum master role improving velocity, visibility and predictability of project deliveries.
• Helped to setup Jira agile boards/dashboards, facilitate agile ceremonies, sprint planning to retrospective, collecting metrics and improving sprint over sprint and follow Agile-Scrum methods leveraging tools Jira, Confluence, Github, gitlab, Jenkins, testrail, etc. tools
• Leveraged Scaled Agile Framework (SAFe) to scale and coordinate complex projects involving multiple teams and interdependent components of 8x8 Virtual Office and Virtual Contact Center portfolios. Responsible for following project teams
• Windows/Mac desktop applications: Delivered several releases, established release cadence
• Android/iOS mobile applications: Delivered 2 major releases.
• Micro Services platform, RESTful APIs: Sprint by sprint release.
• VOIP Switch and Single sign-on: one major release to production.
• Virtual Office Analytics - New Machine learning initiative
• Completed a comprehensive Network Diagnostic tool for customer’s network infrastructure for uninterrupted deployment / performance of VOIP / UCAAS end points and services.
• Managed team to implement 8x8’s new microservices based platform development, back-office system, integrations with end user applications, DevOPs, continuous integration and continuous delivery (CICD) pipeline, complete data migrations.
• Deployment of WebServices in cloud based application (SaaS) deployment environment (AWS, Custom Data center)
• Responsible for globalization / Internationalization / localization of all 8x8 software components, Managed release of end user applications localized for 13+ regions/countries/languages.
• Project managed global data center, application server deployment projects for 8x8 services in multiple data centers worldwide, coordinating with DevOPs, legal and carrier relations teams. Completed three new MediaPoP clusters deployments for 8x8 UCaaS solutions in Brazil, APAC and EU.

Confidential,San Jose, USA

Engineering Programs Management (PMO)

Responsibilities:

• Managed Engineering teams to deliver various Client projects, Product Development Projects in networking infrastructure and embedded software business unit. Customer Projects / Teams Managed:
• Network transformation to cloud platforms using NFV’s (Network Function Virtualization) implementation and deployment
• Software Defined Networking (SDN) platform development
• Enterprise class next generation cloud storage controller development
• Guided teams to follow Agile (Scrum) methodology, built and lead teams in a matrix organizations/cross functional team to deliver multimillion annual revenue projects leveraging scrum tools such as Jira and Confluence.
• Managed end to end business solutions working with business leads, engineering, sales and marketing functions beginning with project proposals, SOW through Development & Delivery.
• Driving, influencing, and coaching for the delivery framework, establish processes and practices that help scale within available resource, time, cost.

Confidential, Fremont, CA

Engineering Manager / VP

Responsibilities:

• Leading projects in networking products engineering & solutions development services onsite as well as offshore by a team of 100+ Engineers at Confidential, CMMI level 3/5 company with product engineering services revenue in range of 5M to 8M+.
• Build & Lead project teams, Manage Projects, Proposals, Tracking and Delivery of Projects in
• Enterprise VOIP Fusion Gateway Platform, SIP Proxy Gateway, soft switch development,
• Wireless LAN (Access Point, WLAN Controller) products development. Browser based GUIs and Network management solution
• Android Porting, Device Drivers, Android applications development.
• Platform development, Embedded Software development, RTOS / Linux porting.
• Test automation Framework & Testing
• TR069 Agent development, Client Integration and Solution Testing
• Ensure that teams follow CMMI process in all aspects of projects/solutions development.
• Technical Presales, Solutions Development working closely with Sales and delivery teams

S4 Connect Inc, San Jose, USA 2006 - 2007

Networking Solutions Delivery Management (VP, Solutions)

Responsibilities:

• Lead Technology team of 60 Engineers for networking / telecom products engineering & solutions development services, contributing to $4M revenue. Responsible for identifying best practices, software process improvement and client satisfaction. Built project teams and delivered various projects for S4 Connect as well as clients as follows.
• IP Security Gateway products sustenance, SNAP (Simple Network Admin Portal), IPv6 Enterprise class Security router, Internet Access Control Portal for carrier
• Mobile Workforce Solutions, Device management, Enterprise file sync implementation services in partnership with Nokia, Testing and Test Automation, for Nokia
• Web Based GUI Framework development, Identify management solution.

Confidential, Mountain View, USA 2002 - 2006

Senior Software Engineering Manager

Responsibilities:

• Engineering/project management to develop Nokia’s IP security platform. (ucLinux, Firewall, VPN)
• Hardware and Software Integration, Ported OS, Drivers, File Systems, CLI, NAT, Routing protocols BGP, VRRP, HA protocols, Security Algorithms. System/Manufacturing Diagnostics
• Delivered features such as Firewall, IPSEC/ SSL VPN, Intrusion Learning and Prevention (IPS), SIP ALG, Diagnostics, WebGUI using HTML, JavaScript, XML, TCL-CGI and CLI APIs.

Confidential

Software Developer / Project Manager

Responsibilities:

• Architect & Development Manager Role to develop carrier class Unified Threat Management (UTM) gateway product Architecture, Platform Software, Packet processing design and Algorithms, applications Firewall, IDS/IPS, URL filtering, Antivirus, VPN, Radius AAA, Network surveillance. Lead platform development team to deliver RTOS porting, TCP/IP stack, BSP, Boot-up and diagnostics, SW change management.
• Software Design & development in IP QoS Algorithms, Sonet, ATM Signaling, EPBX hardware and firmware
• Adaptability and willingness to undertake new challenging assignment and responsibility.
• Self-motivated and committed to stay focused on delivering business value managing scope, cost and time
• Ability to gel with team and drive teams for continuous improvement each sprint, release.
• Excellent Problem solving ability and managing blockers leveraging available resources and options.