SUMMARY

• Scrum Master and formerly Tech lead/Analyst with almost 8 years of extensive experience in IT service sector. Graduated in Business & Information Systems focused on Business / Data Analytics and Management.
• Well conversant with SDLC, its implementation through both waterfall and AGILE (SCRUM and KANBAN), along with years of Quality Assurance, Service and Project management expertise.
• Having in - depth knowledge on Cards and Payments & Banking and Financial industry, also experienced in HealthCare Claim adjudication and Telecommunication order servicing and fulfillment.
• Seeking opportunity in Product owner / Analyst roles to explore and enhance my skills further.

TECHNICAL SKILLS

Platforms: IBM Mainframes, Windows, Linux

Languages: COBOL, JCL, REXX, SQL, C, PHP, Python, R, JAVA, CICS

Databases/Files: VSAM, DB2, Oracle, MySQL, MS SQL Server 2016, phpMyAdmin

Tools: FILE-AID, CA-7, XPEDITOR, FILE MASTER, SAP, Tableau 10.4, RapidMiner, SAS, BMC Remedy

Others: MS Project, TFS, CA Service Desk, CA Clarity, SharePoint, HP QC, Field-Glass, MS Office, Visio

Version Control: ENDEVOR, CHANGEMAN

PROFESSIONAL EXPERIENCE

Confidential, Deerfield, IL

Scrum Master

Responsibilities:

• Involved in Requirement elicitation and gathering with the Business Team, including customers, SMEs and various other stakeholders
• Worked on Product Backlog with the Product Owner and Scrum ceremonies with the team
• Created User Stories and features and assigned respective members to their individual tasks
• Oversaw that the Product vision is prioritized, CICD enabled for the Release Train and best practices introduced.
• Ensured healthy relationship between Product Owner and team, coached newer members to AGILE best practices.
• Guiding the Product owner in to keep him aligned to the business goal and focused in delivering product value
• Collaborated with Business and Operations to address proper infrastructure is laid out for delivering value.
• Tracking increment progress and following up with respective members and the product owner.
• Shared reports and updates with management regarding the increment and sprint progress

Confidential

Scrum Master / Manager

Responsibilities:

• Planned, estimated and forecasted application development & maintenance (ADM) activities, including SOW responses, Billing, Quality and Project management for 4 separate applications of a leading Australian Telecommunication client, Confidential Corp Ltd.
• Oversaw and reviewed execution of multiple ADM projects simultaneously within the applications, along with regular Client interaction, to deliver seamless order servicing and fulfillment
• Involved in Requirement elicitation and gathering with the Business Team, including customers, SMEs and various other stakeholders, to build a coherent and optimal Product backlog
• Participated in Sprint Planning, Daily stand-up meetings, Sprint and Backlog grooming and Retrospective sessions as a Scrum Master for the endeavors, in SAFe environment as well
• Ensured that a thorough Risk Assessment was performed to manage and address risks and issues that may be deterrent to the Release train and Value streams in the Scaled environment.
• Ensured CMMI Level 5 standards for these applications and aimed for Continuous Integration and Continuous Deployment (CICD) practice
• Performance and skillset evaluation of members, as part of People & Resource Management, within the applications and periodic feedback to guide them in improving their performance
• Analyzed project performance to identify process improvement scopes; suggested 2 business innovations
• Mentored and trained members of the application on key aspects of AGILE methodology and frameworks

Confidential

Scrum Master / Lead

Responsibilities:

• Responsible for delivering 20+ projects for reputed Cards & Payments client, First Data Merchant Services, under Banking & Financial Services (BFS) domain, also provided support adhering to PCI and ITSM standards
• Managed acquirer Interchange application, which required understanding of various stages like authorization, qualification, clearing, posting and settlement of various types of card transaction
• Knowledgeable of Card Association standards including MasterCard, VISA and AMEX, among others
• Communicate and liaise between Business and Development Teams, participate in requirement elicitation
• Worked on Process modelling, Data Flow and Use Case diagrams, GAP analysis to clearly outline requirements
• Oversee creation and maintenance of Product Backlog, to enable business to improve auth matching by 24% and reduce transaction rejects by 30%
• Responsible for preparing Weekly and Monthly status reports for the clients; also, Monthly and Quarterly status reports for the organization
• Mentored and trained members of the application on both technical and functional aspects of the applications

Confidential

Senior Developer / Lead

Responsibilities:

• Driven innovation & modernization to provide $60K annual value to clients and $30K to company
• Analyzed transaction rejects to identify trends and patterns and suggest improvements and preventive measures
• Mentored and trained members of the application on both technical and functional aspects
• Worked upon Feasibility study, KPI identification to ensure Critical Success Factors (CSF) are achieved; also, finalized on SLAs
• Oversaw and in some cases was actively involved in Detailed Designing of the system, preparing and maintaining the RTM, Test planning, Implementation, Execution and Evaluation
• Reviewed application and module development independently and while leading a team of 8-12 developers
• Actively involved in Defect and Quality management for all projects being undertaken by the different applications, which involved monitoring several KPIs and other organizational metrics
• Responsible for handling internal audits, Quality Assurance and tracking organizational metrics for application

Confidential

Programmer Analyst

Responsibilities:

• Responsible for analysis and design of new interfaces for Healthcare claim adjudication systems for merging of small and large-scale operations for Confidential Inc. (now Anthem) and Cards & Payments client, First Data Merchant Services
• Built applications and modules, working on phases of SDLC starting from requirement gathering and design, till implementation
• Involved in Unit, Regression, System Integration and User Acceptance Testing and Change management